Nick Bankston | Page 3

Repaired a scratch on the Drives tinted window. Nick, Took care of this scratch immediately. Nick was very professionally. He informed me of the time and cost up front and delivered on both. Nic Nick, Took care of this scratch immediately. Nick was very professionally. He informed me of the time and cost up front and delivered on both. Nick is the BEST! More

Report | Print

Thoughtful and thorough After receiving a letter letting us know that the computer guru at Mercedes anticipated we might be over on the mileage on our lease, we contacted sa After receiving a letter letting us know that the computer guru at Mercedes anticipated we might be over on the mileage on our lease, we contacted salesman Mohammad Alam, who helped us select a new car for lease, and worked diligently on the price with us. Even though he was handling two or three other sales at the same time, I still felt that our needs were attended to, and we were made to feel welcome and valued at the dealership. We appreciate Mercedes-Benz. More

Report | Print

Efficient, Friendly and Convenient My service experience was easy to schedule. I took advantage of having my car picked up at my home. Everyone was friendly and very informative. My service experience was easy to schedule. I took advantage of having my car picked up at my home. Everyone was friendly and very informative. More

Report | Print

Replacement of wheel and tires Great dealership. Nice amenities. Comfortable surroundings. Friendly people. As we were from out of town, Nick was a great help aquainting us with the Great dealership. Nice amenities. Comfortable surroundings. Friendly people. As we were from out of town, Nick was a great help aquainting us with the community. We were given a loaner to drive, which was very helpful. More

Report | Print

They take care of the customer Long story short, I was quoted one price and when my wife picked the car up it was quite a bit more. I followed up with an email to my service adviso Long story short, I was quoted one price and when my wife picked the car up it was quite a bit more. I followed up with an email to my service advisor indicating my disappointment. Before the day was out, they had pulled the call where I was quoted wrong and they credited me for the difference! Technically they didn't have to do that, but that shows me that they are serious about taking care of the customer. This has made the difference between me not ever going back and now I certainly will. I have had my care serviced there on multiple occasions and the work has always been very good. No problems. Being in the customer support business myself, I certainly understand mistakes can be made. It is how you handle them that makes the difference and MB of OKC did a wonderful job here! More

Report | Print

2017 Mercedes C300 The dealership today has not replaced/repaired our windshield wipe motor. Please help we been to the dealership more than once for this safety hazard The dealership today has not replaced/repaired our windshield wipe motor. Please help we been to the dealership more than once for this safety hazard More

Report | Print

Excellent service. When Imfirst called the Mercedes service department, I was disappointed that nobody called me back...even though Imtold the lady that I was stranded a When Imfirst called the Mercedes service department, I was disappointed that nobody called me back...even though Imtold the lady that I was stranded at home and needed a quick resolution. I called back and thic time Haley answered the phone and apologized for the lack of follow-up, set me up for a loaner to be delivered to my house and also set up a tow to bring my car to the dealership for repair. I was very impressed with her professionalism and client relationship skills. Nick, my service rep, followed up,and updated. Me continuously until,the vehicle was ready for pick-up. Great job! More

Report | Print

Unparalleled Service ! Brought my 2014 ML350 in for a 60,000 Mile Service. Although we recently acquired a 2018 E400A4 Cabriolet this was the first time using the Service D Brought my 2014 ML350 in for a 60,000 Mile Service. Although we recently acquired a 2018 E400A4 Cabriolet this was the first time using the Service Department at MBOKC since moving here from Hilton Head Island, South Carolina. Nick Bankston was my Service Consultant. Nick took care of everything, keeping me informed throughout the process. He was Professional, Courteous and Patient with me as my vehicle needed rear brakes in addition to the normal service. It's comforting to know that our vehicles and our safety are being handled by professionals! More

Report | Print

Replacement of Voice Control Module Nick and the parts manager were very helpful, he kept me posted on the arrival of parts and completion of repairs. I really appreciated the loaner ca Nick and the parts manager were very helpful, he kept me posted on the arrival of parts and completion of repairs. I really appreciated the loaner car. Ron White replaced the batteries in my key, More

Report | Print

Excellent Customer service! This dealership is top notch! We are always treated with respect and professionalism from sales to service!!! I would highly recommend this place to This dealership is top notch! We are always treated with respect and professionalism from sales to service!!! I would highly recommend this place to everyone!! More

Report | Print