Nick Burke | Page 2

Everything was pleasant until we bought the car When my wife wanted to replace her Hyundai with a new car she asked me to accompany her because she thought car dealerships don't take women shopping When my wife wanted to replace her Hyundai with a new car she asked me to accompany her because she thought car dealerships don't take women shopping for cars seriously. I didn't think that was likely any more but went with her. The first time we went to Herb Gordon Subaru we parked and my wife recognized a woman in the car next to us. We asked her if she was also thinking of buying a Subaru and the woman said they already had. They'd been driving the new car for several weeks and had returned for a scheduled overview of the car's features now that they'd had some time to drive it. That sounded like a good idea. We test drove several cars there, liked the salesman and ended up buying an Outback a few weeks later. We drove away on Nov. 2 and that was the last good experience we had with Herb Gordon Subaru. My wife ordered a cargo cover which was not in stock. They said it would take a couple of days to get it in and they would contact us. They never got back to us. After a week, my wife called them and they said yes it was in. They just hadn't let us know it was in. While she was there getting it installed she asked about the followup on the car features. They said someone would get in touch with us. No one ever got back to us. Several week later, my wife emailed them about getting some instruction on the car features. No one responded. Over two months after we bought the car, the touch screens went black as my wife was driving. They came back on but she called the service department to set up a checkup to make sure they wouldn't go out again. They made an appointment for a week later for her to bring the car in. When she went for the appointment and described the screens going out, the service people pretty much told her that it couldn't have happened. They couldn't duplicate the problem and told her to take a picture with her phone if it ever happened again. She texted me in the middle of this to tell me they didn't believe her. Sorry, I believe her and also doubt they would have been so skeptical if I had taken the car in. Meanwhile I've started receiving emails from Herb Gordon thanking me for bringing the car in. I have never brought the car in. My wife is the only one who has brought the car in and she receives zero emails from them despite being the person who actually drives it. While she was there getting the touch screens looked at she actually scheduled the followup instruction. It only took 2 and a half months and repeated requests (all of which were ignored up until then) to get it scheduled. In mid-December we received a mailing asking us how our experience with the dealership had gone. My wife filled it out and sent it back in to Subaru. She didn't give Herb Gordon a good review. That kind of thing is usually enough to get a response from a company. It goes without saying that we didn't get a response. Everything that happened before we bought the car was pleasant. Everything that has happened since we paid for the car has been unpleasant, maybe because my wife has been dealing with Herb Gordon on her own. I should have paid more attention when she said car dealerships don't treat women seriously. More

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Great service My car had wet carpeting within a few weeks of purchase. I was given a loaner car during their investigation, I was kept informed during the service/r My car had wet carpeting within a few weeks of purchase. I was given a loaner car during their investigation, I was kept informed during the service/repair time and my carpeting was fully replaced after the faulty part was replaced. The staff was pleasant, friendly, and professional with every encounter. Highly recommend them for service. More

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Great customer service I'm very happy with the service I received at Herb Gordon Subaru. Easy to setup service maintenance and staffs are very friendly and helpful. Feelin I'm very happy with the service I received at Herb Gordon Subaru. Easy to setup service maintenance and staffs are very friendly and helpful. Feeling that they do care about their customers. More

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Good job I bought my 16 Crosstrek a couple of weeks ago from Nick at Herb Gordon, very good experience and would recommend Nick B. He was friendly, knowledgeab I bought my 16 Crosstrek a couple of weeks ago from Nick at Herb Gordon, very good experience and would recommend Nick B. He was friendly, knowledgeable, and professional. The process was pretty laid back, they had the vehicle I wanted and was in and out in a few hours. Additionally I had a loan setup through my credit union, but went with their financing @ 2%. I could not be happier. More

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