"Always a great experience"
Been coming to HG for years. Always a positive and pleasant experience. Vitaliy is outstanding and takes good care of me and my car. Will continue to come here for service and/or purchases for years to come.
"Great service "
My car had wet carpeting within a few weeks of purchase. I was given a loaner car during their investigation, I was kept informed during the service/repair time and my carpeting was fully replaced after the faulty part was replaced. The staff was pleasant, friendly, and professional with every encounter. Highly recommend them for service.
- Mr. K. Cooper
Vitaly Khelbnikov has to be the best service advisor in the DMV, if not, the country at large. He is the ultimate in customer care and service, and I often find myself being treated like a dignitary. The dealership has earned my trust and loyalty over the years, but I have often thought that if Vitaly moved or transferred across the country, I would follow just for the service experience. His standard of professionalism and customer attention is matchless and rare. I am honored to have him as my service advisor. Thanks, Vitaly!
"In Good Hands"
- Eric S
When I come to service my vehicle at this dealership I always see Vitaliy and as the title reads I know I’m always in good hands. Vitaliy does a superb job from beginning to end of the time I spend waiting on my vehicle. Sharing updates as soon as he receives them and giving realistic ETAs. I really can’t ask for more. Thank you Vitaliy and team!
"Amazing Service "
Every single time i go into Subaru in Silver Spring i am impressed with the service. Rodney has been my service advisor for quite some time and he goes above and beyond every single time. He keeps me updated with the status of my car and tries to get me out as soon as possible. He is extremely professional. Not to mention the donuts the have in the waiting area. Really recommend this dealership!
- Steve M
The service and courtesy at Herb Gordon Subaru is outstanding. I work with Vitaliy Khlebnikov and he is highly knowledgeable, responsive and courteous. The work is done efficiently, quickly and effectively, keeping me informed of any issues. Quality service all around.
"Outstanding customer service and quality of work — as always"
I’ve used HG for all my service needs since purchasing my vehicle in 2014. The dealership and service department is top notch and I will use them for years to come.
"Check engine light issue"
Herb Gordon resolved my issue in a very short amount of time. Always happy when I come to Herb Gordon and they have answers to my questions.
Excellent service. I arrived, they told me what to expect, and what they would do, and they did it within the promised time. Check-out was easy. All in all, exactly what I like: expectations set, met, and mecdeparting earlierbtgan I thought.
I came in with a Check Engine Light on while traveling from Maryland to my home in Maine. Vitaliy took care of the situation, diagnosed the problem (bad alternator), fixed it within an hour, and sent me on my way so much more promptly than I had feared. What a great service! Vitaliy was such a gentleman. Thank you!