"Check engine light issue"
Herb Gordon resolved my issue in a very short amount of time. Always happy when I come to Herb Gordon and they have answers to my questions.
Excellent service. I arrived, they told me what to expect, and what they would do, and they did it within the promised time. Check-out was easy. All in all, exactly what I like: expectations set, met, and mecdeparting earlierbtgan I thought.
I came in with a Check Engine Light on while traveling from Maryland to my home in Maine. Vitaliy took care of the situation, diagnosed the problem (bad alternator), fixed it within an hour, and sent me on my way so much more promptly than I had feared. What a great service! Vitaliy was such a gentleman. Thank you!
This was the second time this year I had to have a tire replaced due to puncture. I am getting great use out of my tire warranty and the Herb Gordon folks take great care of me. I drop in without an appointment, get service fast and an on the road in an hour and a half.
"They Always Treat me like Royalty"
Herb Gordon Subaru has always been the only trustworthy place to go to when it comes to Vehicle Purchase and Service. They tell you what you need without trying to upsell something that you don't really need. Which is needless to say: Trustworthyness separates this Dealership from every other dealership and makes people like myself keep coming Back! The Herb Gordon Family of Dealerships is Definitely the Way to Go!
"Excellent service "
Phoned the service department Wednesday after 4:00 with a tire leaking air. Vitaliy was able to schedule an appointment for Thursday. We checked in Thursday 1:30, rediscussed the tire situation and the service needed. Vitaliy kept us informed all along the way and the job was completed under the original time of 1.5 hours he had told us at the beginning.
I felt welcome and appreciated as a customer. The service was professional and friendly. Overall, it was really great even though I had to wait for a while.
"Excellent customer service "
- Gas caps and dashboard lights
Vitality was so helpful during my visit. He kept me updated as my crosstrek was being repaired. Thank you for making car repairs an easy experience to deal with. Having a smiling face greet you at the door, sets the standard of excellence for quality customer service.
"Great Service. Great People"
I’ve been coming to HG for all my service needs since I bought my WRX in 2014. This week I had a problem with my clutch and to my disappointment had recently passed warranty mileage. Greg, Vitaliy and team went to bat for me and replaced under goodwill. Their willingness to go above and beyond will keep me coming to HG for years to come.
—Vitaliy (an enthusiast himself) has always been my go-to and has helped me with a variety issues and provided helpful tips over the years.
Always friendly, efficient and knowledgeable.
—Greg even humored me by watching video clips of the clutch problem on my cell phone and personally tested the car before returning it to me — as good as new.
Many Thanks to the guys at HG for the attention and addressing the needs of that annoying customer who is obsessed with their car and all the little details.
See you next time.
"Professional, courteous, reliable service"
Have been using their Service Dept since I bought our car there. Always good service. Explain what needs to be done and don’t do things not needed. Never any problems.