Nick Covino | Page 154

Quicker than expected! My scheduled maintenance appointment experience was faster than anticipated. They were very thorough and kept me posted on the progress. From the My scheduled maintenance appointment experience was faster than anticipated. They were very thorough and kept me posted on the progress. From the moment I walked in the door I was met with smiles and everybody was friendly and courteous. Jackson has a comfortable service lounge too. :) More

by LP Verified Customer Verified Customer

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Quick and cheap I always have a good experience with Jackson Acura’s service department. Always fast and they explain everything my car needs to keep running smoothly I always have a good experience with Jackson Acura’s service department. Always fast and they explain everything my car needs to keep running smoothly! More

by elizabethrs Verified Customer Verified Customer

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Great Service! I called informed Sebrina (who was so nice and polite) about the code appearing on my dashboard. She told me they could schedule me on the same day. I I called informed Sebrina (who was so nice and polite) about the code appearing on my dashboard. She told me they could schedule me on the same day. It was convenient and very helpful. Thank you! More

by hinessonya Verified Customer Verified Customer

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Great Service Had breaks repaired on my 2004 TL, Nick was great to work with...he’s thourough, responsive and doesn’t do excessive suggestive selling. Repairs were Had breaks repaired on my 2004 TL, Nick was great to work with...he’s thourough, responsive and doesn’t do excessive suggestive selling. Repairs were done as expected and on schedule. More

by Strkfitron15 Verified Customer Verified Customer

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Review of Jackson Acura Thanks Nick - I appreciate your follow up. I did get my alternator replaced yesterday; unfortunately, it cost me $375.00 including labor so it was sig Thanks Nick - I appreciate your follow up. I did get my alternator replaced yesterday; unfortunately, it cost me $375.00 including labor so it was significantly less than the $800 plus that Jackson quoted me. I also had them check my brakes - Jackson said I needed to replace both front and back - they said my front brakes seemed new (they are 8 months old) and I do need new brakes in the back. Their price for replacing back brakes were also much lower than the quote you provided. The quote Jackson provided me included an additional $4000 of replacement/labor and they questioned whether I should do that work as opposed to draining/replacing steering fluid and transmission fluid which will run $350-$400. I've taken care of the work that had to be done (alternator) and I will talk to other metro area Acura dealers along with recommended Acura mechanics re next steps. Thanks again for your service yesterday and your follow up this morning. More

by Molliemiller Verified Customer Verified Customer

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Replace Key I had a scheduled 11:30am appointment , arrived early. I was told this would take about a hour in half, but there over three hours I had a scheduled 11:30am appointment , arrived early. I was told this would take about a hour in half, but there over three hours More

by tlmathis Verified Customer Verified Customer

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Excellent service Everyone at Jackson Acura is always very helpful and courteous. Nick always takes care of us and follows up to make sure the experience went well Everyone at Jackson Acura is always very helpful and courteous. Nick always takes care of us and follows up to make sure the experience went well. More

by tphelps05 Verified Customer Verified Customer

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Broken passenger side mirror Background - Broken mirror 1st visit - Ayseha took care, gave us a quote ($449), answered all the questions, got back to us to inform availability, a Background - Broken mirror 1st visit - Ayseha took care, gave us a quote ($449), answered all the questions, got back to us to inform availability, and helped us schedule. 2nd visit - came in Ayseha unavailable, Nick was taking care of her schedules for the day. He was fine to begin with, until it was time to pay. Quote had gone up to $725, I questioned why? He came back to tell me he is not sure why Ayseha gave a quote of $449. He agreed to go check. Came back to say he will honor $449. What I did not like was he made is sound as if he was doing me a favor, and he had lots of things to work on and didnt have time for me. I waited for 3 hours to get my repair when he told me it would be fixed in 1.5 hours. I felt there was no respect for my time and my money. I any not come to your store again, outside of Ayseha I have never felt welcomed. Everyone seems to be unhappy working there. More

by subba.krishnan Verified Customer Verified Customer

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Comfortable experience, with friendly staff Nick fully explains work done on your vehicle. Estimated repair time is usually "spot-on." Cost may be higher than going to a repair shop other than Nick fully explains work done on your vehicle. Estimated repair time is usually "spot-on." Cost may be higher than going to a repair shop other than the Jackson Acura, but you gain a higher degree of confidence that Jackson will do the work correctly and use genuine (and new) Acura parts. More

by gray2rb Verified Customer Verified Customer

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Regular service The dealership is great. We have used our service advisor Nick Covino for years and trust his guidance. Good location, comfortable waiting area and t The dealership is great. We have used our service advisor Nick Covino for years and trust his guidance. Good location, comfortable waiting area and trustworthy service. More

by julie_eck Verified Customer Verified Customer

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