Nick Gird | Page 2

Kelly INFINITI responded

Thank you, John! We're pleased to hear that you felt well cared for and that you appreciated our valet service. Your satisfaction is our top priority, and we're glad we could provide you with excellent service. If you need any further assistance or have any questions, please don't hesitate to reach out!

Kelly INFINITI responded

Thank you so much, Cruz1117! We're happy to hear that you received excellent service and that your oil change was completed quickly. We appreciate your recommendation of our express services. If you need any further assistance or have any questions, please don't hesitate to reach out!

Kelly INFINITI responded

Hi Joe! We just wanted to reach out and say thank you for sharing your service experience with us! We're happy to hear that Nick provided you with efficient and satisfactory service during your visit. Your recommendation means a lot to us, and we look forward to serving you, your friends, and your family in the future. If you have any further feedback or need assistance, please don't hesitate to reach out!

Kelly INFINITI responded

LuB, we truly appreciate your loyalty and kind words. Thank you for being a valued customer of Kelly INFINITI. We look forward to continuing to provide you with exceptional service and products for many years to come!

Kelly INFINITI responded

This really means a lot to us, kmrber! We're happy to know that all these years, you continue to have great experiences with us and everyone has been so helpful and friendly! Thank you so much for your loyalty! We will be sure to pass this along!

Kelly INFINITI responded

That is great to hear, John! We are happy to know that you received excellent service, and we appreciate your kind words about Nick. Providing clear explanations and convenient services, such as valet service, are priorities for us, and we're glad we could meet your expectations. Your satisfaction is important to us, and we look forward to serving you again in the future. If you have any further feedback or if there's anything specific you'd like to share, please don't hesitate to reach out!

Kelly INFINITI responded

Thank you, Joe! We are happy to see that Nick always takes excellent care of you and your INFINITI and that everything ran so smoothly! We really appreciate you taking the time to share this with us! We will be sure to pass this along to Nick!

Kelly INFINITI responded

Thank you so much, sronnoc! We are so happy to see that you had a great experience and everyone including Nick took excellent care of you! Please do not hesitate to reach out if there is anything else we can do for you!

Kelly INFINITI responded

Mr. Finnegan, Thank you for your feedback on your recent service visit. Yes, it's never pleasant having to deliver messages of possible estimates to repair. What I can tell you is that check engine lights usually start with a diagnostic to pay the technician the time to look for codes, evaluate the systems and do a quick MPI. If we have a finding and the customer agrees to continue work, the diagnostic fee gets taken out of the next invoice. I think that it is fair to pay the technician for their time in case the customer decides not to do the work at our dealership. The $300 charge you did pay was for one hour of diagnostic work plus the synthetic oil and filter change which you signed off on. Upon the diagnostic test, we did find an evap leak causing the check engine light which led to a recommendation to replace all evap system hoses, partial load vent valve, 3 way valve and coolant intake gasket and then retest system per diagnostic flow chart. There are many different factors that can cause an evap leak so when you asked what caused it, it is very hard to be specific to your car's situation at the point of diagnostic. The cost of this job is high because it is labor intensive for the QX30 complexities and unfortunately, the car was out of full coverage warranty. I do see that the powertrain portion of the warranty covered a little over $1000. Please know that it is our job to communicate what is needed and the price associated with that repair, even when we know it's not what someone wants to hear. If you are still in need of assistance, I am available to talk. I can see where you purchased the car so if it was a recent purchase, maybe you want to reach out to them for assistance. Kindest regards, Lisa Avola, General Manager, Kelly Infiniti

Kelly INFINITI responded

Thank you, fneil! We appreciate you taking the time to share your thoughts about your recent visit with us! Your feedback is invaluable, and we're thrilled to hear about your consistently positive experiences with our service department. Maria and Nick take pride in their friendly and knowledgeable service, and your kind words reaffirm their dedication to excellence. We understand the importance of keeping customers informed, which is why we utilize text messaging for work progress updates to enhance your overall experience. It's wonderful to know that the work performed exceeded your expectations, and we're grateful for your high recommendation- please do not hesitate to reach out if there is anything else we can do for you!