Nick Ioannidis | Page 5

purchase of car Phil S., my salesman was excellent to work with. His extensive working knowledge of the product, politeness, and overall manner were impressive and t Phil S., my salesman was excellent to work with. His extensive working knowledge of the product, politeness, and overall manner were impressive and therefore, noteworthy. Sales Managers, Nick I. and Ken J., as well as Business Mgr., Justin K. and Product Concierge, Franco C., were also a pleasure to interact with as they exemplified total professionalism and were all very, very helpful. I am most pleased with the entire team and "I am happy to be part of the Mercedes Family at Flagship. More

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Complete Satisfaction Purchased two vehicles in the month of August. Could not have been more comfortable through out the entire process. Worked with Joe Daroie initially h Purchased two vehicles in the month of August. Could not have been more comfortable through out the entire process. Worked with Joe Daroie initially however it was more of a team/family atmosphere. The minute I sat With Joe I knew i was purchasing a vehicle from him. His personality and demeanor was overwhelming. His knowledge of all of the products that Flaggship offered was amazing. Once the deal was finalized Joe made the delivery process of the vehicle to my wife an exciting event! My incredible experience did not stop there. I was introduced to the finance staff, sales staff as well as service writers and service manager, Each person offering their assistance to myself and my wife whenever we had a need to be at the dealership. More

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Excellent Experience - Vincent It was a pleasure working with Jared and Franco C. They were knowledgeable, attentive and actively engaged throughout my purchase. I am very satisfied It was a pleasure working with Jared and Franco C. They were knowledgeable, attentive and actively engaged throughout my purchase. I am very satisfied and would definitely recommend them to others. Thank you Jared K., Franco C., Nick L., and Darnell C. S. The A-Team ! More

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Good experience except for finance Phil Saissi and the team was a pleasure to work with with the exception of the finance department. I would strongly recommend getting your own loan a Phil Saissi and the team was a pleasure to work with with the exception of the finance department. I would strongly recommend getting your own loan approval from at least one bank. She quoted me 2.5% higher than what the exact same bank (Bank of America) quoted me directly and told me that was the best rate I would ever see. She also tried to convince my spouse behind my back to buy extended warranties while I wasn't looking after we had already said no. Tried every scare tactic in the book. Phil is a gentleman and made himself available nearly 24/7 for us. Go see Phil! More

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shopping new car experience I have been working with this dealership for several years now, and it has always been a satisfying and rewarding experience. Yesterday was no excepti I have been working with this dealership for several years now, and it has always been a satisfying and rewarding experience. Yesterday was no exception as i completed my latest transaction. Sales Manager Nick Ioannidis is unmatched in his willingness to work with the customer to achieve an optimal outcome. He truly goes the extra mile. I love working with Nick. Salesman Phil Saissi, although fairly new to the organization, is experienced, knowledgeable, and extremely personable. I look forward to working with Phil in the future. More

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Not a good experience Interaction was fine until it was time to present my offer to the sales manager. Very arrogant and insulting in his response to my very fair offer. Bu Interaction was fine until it was time to present my offer to the sales manager. Very arrogant and insulting in his response to my very fair offer. Business must be good enough to disrespect potential customers. He didn't seem happy that his manipulative questions and statements weren't changing my offer. Not worth my time. Plenty of other dealers who want my business. More

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Paige Is The Best. After reading glowing descriptions of Product Specialist Paige Babcock in reviews like this one, I contacted her to set up an appointment to see a Cer After reading glowing descriptions of Product Specialist Paige Babcock in reviews like this one, I contacted her to set up an appointment to see a Certified Pre-Owned 2015 C 300 Mercedes. Paige was very helpful from the beginning of the process right through to the delivery. She has also checked in a few times to be sure everything is going well with the car. I also was assisted by the Director of Pre-Owned Operatons, Michael Andrews. Paige and Mike really worked hard to make sure I got the particular type of car I was looking to buy. Before I took delivery, Alfred Aloise in the Service Department did a nice job with a few last minute details. I also had the good fortune to meet Sales Manager Nick Loannidis. He is a gentleman and helped answer some of my questions. The team at Flagship Motorcars is truly first class. I am really enjoying my Mercedes C 300 and would not hesitate to buy another one here. More

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Best Dealership Around!!! The service in your dealership is absolutely amazing. I will always keep coming back, and would recommend buying a vehicle there to anyone. Nick and J The service in your dealership is absolutely amazing. I will always keep coming back, and would recommend buying a vehicle there to anyone. Nick and Joe far surpass any expectations that I have when going into a dealership. If it wasn’t for them I would have never gotten a new car!!! Specially thanks to Nick and Joe!!!! More

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An absolutely impeccable buying experience My fiance and I bought two vehicles from Flagship Motor Cars this past weekend and the experience could not have been more fulfilling and immersive. My fiance and I bought two vehicles from Flagship Motor Cars this past weekend and the experience could not have been more fulfilling and immersive. Our salesman, Jared Kagunda, his managers Nick Ioannidis & Ken Julian, the Finance Manager, Gil Otero and Concierge's Suada Kolenovic & Elder Perez made us truly feel like family from the moment we walked into this beautiful dealership. Jared displayed the type of perseverance, professionalism and patience you would expect from a seasoned salesperson. His friendly demeanor and attention to detail were impeccable. Nick Ioannidis made an immediate impression on us. His grasp of the process of buying/leasing vehicles was rivaled only by his ability to connect with us on a personal level making us feel confident in our purchasing decisions. Gil, the Finance Manager also made a lasting impression of both Kathy and I. His ability to connect with us on a personal level allowed us to relax and enjoy the stressful process of establishing reasonable terms for both purchases. Gil was able to secure a rate both Kathy and I were proud of. His attention to detail and perseverance was, again, only rivaled by his friendly and outgoing personality. He made us feel like lifelong friends. Suada Kolenovic was my concierge and taught me how to operate my new E300. Her passion for the Mercedes was infectious. Connecting with her on a personal was inspiring. There was no detail too small and her ongoing availability instills so much confidence in the overall experience of owning this vehicle. She was bright, intelligent and thorough. The experience of working with her was fully immersive and rewarding. Elder was the concierge for Kathy's C300. He was almost as excited for our purchase and the vehicle as we were. His knowledge, experience and passion for the car was again, only rivaled by his ability to connect on a personal level and make us feel confident in our purchasing decision. This team at Flagship Motor Cars in Lynnfield helped us fulfill my lifelong dreams of owning new Mercedes Benz's. In hindsight, I can honestly say I would refer anyone to this dealership. They have mastered their approach to working with customers at any level. The management at this dealership should be recognized for the excellence they instill in each employee of the dealership. We look forward to a long and fulfilling relationship with this dealership for many years to come. More

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The entire service rep staff is top notch. Grace was the service rep on my first purchase from Flagship. From the first moment, Grace displayed appropriate concern and commitment to making me Grace was the service rep on my first purchase from Flagship. From the first moment, Grace displayed appropriate concern and commitment to making me (and I am sure made every other customer) feel like a VIP. I was pleased to find that the other reps I have dealt with on my next few purchases; Al and Nate, were every bit as personal, professional and committed to customer satisfaction as Grace. Management deserves much credit for hiring these great staffers and maintaining the culture. More

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