Nick Jefferson

I had an egg smell coming from the engine compartment and I researched the issue and people were saying it was likely the battery. I went to Dick Scott and wanted a diagnosis but they said I had to leave the I researched the issue and people were saying it was likely the battery. I went to Dick Scott and wanted a diagnosis but they said I had to leave the car and it would take 2 or 3 days till a diagnosis could be performed. I told Nick about the egg smell and about the online forums stating it is likely the batteries and he said it could be an emissions issue. He said you can leave it for 2 or 3 days or we can change the batteries same day and essentially hope for the best. The battery change fixed the egg smell. However, diagnostics should be standard practice when root causing any issue because a diagnostics could also find other issues. Is this documented in warranty with stellantis? Nick explained there are different techs for different jobs but I find that unacceptable. Nick was friendly and helpful but my displeasure is with Dick Scott not staffing properly and not having the correct process. If the battery change didn’t fix the issue I would be back spending $200 dollars on a diagnostic. More

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I brought my car in for several electrical issues that I explained in detail prior to service. The car was promptly returned only to tell me I owed $1200 for two batteries yet they failed to even check for explained in detail prior to service. The car was promptly returned only to tell me I owed $1200 for two batteries yet they failed to even check for electrical issues. Since then, my car has been towed twice for service with the same issues and dead batteries one month later. I asked for a refund and was refused even though It’s documented the car clearly has a parasitic drain. Mopar states I should have been refunded. Nobody cared to hear my concerns I would never trust this dealership and they will hear from Stellantis soon. More

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Great quick service while I waited. Was checked on during wait and when I left was informed on what my car would need next time. Was checked on during wait and when I left was informed on what my car would need next time. More

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They had good service it was quick and easy and concise. Will be back again indefinitely! Will be back again indefinitely! More

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Friendly, professional, great communication. All communication was respectful. No one was ever condescending because I’m a female, and I definitely appreciated that. All communication was respectful. No one was ever condescending because I’m a female, and I definitely appreciated that. More

by Shari Verified Customer Verified Customer

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Superior service and respect is what you can expect from Dick Scott. We have been customers for over 15 years and look forward to many more years to come. Dick Scott. We have been customers for over 15 years and look forward to many more years to come. More

by ramgirl Verified Customer Verified Customer

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Would not choose Antwone, would not go back to Dick Scott. Service department was good Scott. Service department was good More

by terri.susterka Verified Customer Verified Customer

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Great to work with, friendly, knowledgeable and very professional. Glad I stopped in and talked to them professional. Glad I stopped in and talked to them More

by ltjad Verified Customer Verified Customer

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Staff was incredible. No pressure and very chill. Seamless transaction. Clean and neat facility. This is our second vehicle from here and won’t be the last. No pressure and very chill. Seamless transaction. Clean and neat facility. This is our second vehicle from here and won’t be the last. More

by MIKEMURPHY234 Verified Customer Verified Customer

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We have been Dick Scott customers for many years. The staff works very well together to find the car we want. I’m never disappointed working with Jason and Larry. The service department is also easy The staff works very well together to find the car we want. I’m never disappointed working with Jason and Larry. The service department is also easy to work with More

by jendamills Verified Customer Verified Customer

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