Nick Lagas | Page 2

One of your sales reps is going around putting Herb Chambers stickers on vehicles with temp plates and if I catch them touch my car again I'm pressing charges. Chambers stickers on vehicles with temp plates and if I catch them touch my car again I'm pressing charges. More

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Best people especiallancia department MR Omar was the best person to find a good fit for your budget and Nick in sales. He is the kind of person that treats you as a family member and deals with you wit best person to find a good fit for your budget and Nick in sales. He is the kind of person that treats you as a family member and deals with you with all care. I like the service there so much. While I tried to deal with Sudbury and they were really races and mislead me and is treat me . I highly recommend BMW IN BOSTON More

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Great dealership Very responsive. Nick Lagas the best advisor that I have had the privilege to work with. He was very knowledgeable in helping me set up my new 2023 i4 M50 I look for Nick Lagas the best advisor that I have had the privilege to work with. He was very knowledgeable in helping me set up my new 2023 i4 M50 I look forward to working with him on my next purchase in 3 years. More

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Great people working together to ensure a positive customer experience. We worked the most with Nick Lagas to purchase our new car. I’m a difficult customer. Nick exceeded my expectations consistently customer experience. We worked the most with Nick Lagas to purchase our new car. I’m a difficult customer. Nick exceeded my expectations consistently. I would recommend Nick to work with. The sales manager Liz, and manager Katie were also terrific.. They are the best. We so much appreciate the whole team. Feels like we made a friend in Nick. He is trustworthy, patient, respectable and a pleasure to work with. Dan Mahoney was our infinitely patient and pleasant genius that helped us to set up the vehicle. Even the casual banter with other staff contributed to the experience. Thank you everyone, especially to Nick. More

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This is arguably the worst and most unprofessional service i’ve ever received. This was my first service visit and it certainly left a bad taste in my mouth. I scheduled an appointment a week in a service i’ve ever received. This was my first service visit and it certainly left a bad taste in my mouth. I scheduled an appointment a week in advance for some issues i was already having with my car. i scheduled to drop off my car and pick up a loaner. the morning of my appointment i called to confirm that i will have a loaner as i had work to get to. Upon arriving i was told that there was no loaner for me as they gave them all out. Obviously i was very upset because i called an hour before arriving to confirm the loaner. I proceeded to wait 40 minutes until they found a loaner that they can give me, keep in mind this was not a last minute drop in, it’s been scheduled for an entire week in advance. I was upset with the staff and how clear it was that customer journey doesn’t matter. The loaner they gave me was dirty from the inside and barely had gas. The staff claimed it’s because they didn’t have enough time since i was in a hurry. They had a week and the unprofessionalism made me panic because i had work to get to. Fast forward, i return the loaner and pick up the car. Unfortunately upon leaving the service center we realized that we forgot our handicap placard in the glovebox. Since i returned the loaner at closing time i could not get in contact with anyone. I proceeded to call the next day (sunday) and a sales representative told me they don’t have access to loaner and to call service the following day when they’re open. I called the following day and the service representative that i spoke to took down the information and told me to they will look and call me back, i asked them twice to confirm that they WILL call me back. 3 hours later, the service department is about to close again and I had to call since i received no call. The representative that picked up informed me “They looked thoroughly through the car and could not locate it and the loaner is now loaned to someone else”. This was extremely frustrating as we are 100% sure it was in the glovebox as we put it there an hour before returning it, we were not debating if we left it we knew we forgot it. I tried to explain that to the representative and i was met with “well loaner cars get loaned that’s what they’re for”. I attempted to contact both service managers and left they voicemails twice each and till this day have not heard anything back. Finally we took this issue to our sales representative so that we can find any solution as the service department is far less than capable to do so. ONLY to find out that the service team never took record that I ever even took out a loaner. There is no record of me taking a loaner at all and that this entire time they only looked in ONE out of many loaner vehicles and called it a day and claimed they could not find it. When this whole time they barely cared to put in any effort. Despite the fact that i gave them the loaner vehicle description. I could have thrown this $40,000 car to the side of a road and left it for scrap and it would have never traced back to me due to this teams extreme lack of accountability and professionalism. This isn’t a random service center at a gas station. This is supposedly a luxury car brand BMW. I have left things across the country in rental cars and have had them mailed to me and it was an easier journey than a dealership 2 miles away from me. This is so unbelievably unprofessional and ridiculous. We are still waiting to even receive it back due to all the loaners still being in and out, and who knows if anyone who’s in a loaner could take it for their own use. This could have all been avoided if a customers journey was a priority and if the basic task of taking note of which loaner that’s as loaned to a customer. If this occurred we would have received the handicap within hours of reporting it forgotten. Instead here we are a whole week later with no update from service. More

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Great sales and service, and service department. .friendly..knowledgable..convenient..a go to for BMW .friendly..knowledgable..convenient..a go to for BMW More

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Impeccable and prompt service by my advisor, Julieth and Jose who took my car in. Jose who took my car in. More

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Nick was very professional and kind. It took us longer to purchase the car than normal and he was patient and understanding. He answered my emails in a timely fashion and never made me It took us longer to purchase the car than normal and he was patient and understanding. He answered my emails in a timely fashion and never made me feel I was bothering him. More

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Nick is very good. Made it easy to buy the car. He is the best!! Highly recommend him. Explained everything in detail and keeps it simple. Made it easy to buy the car. He is the best!! Highly recommend him. Explained everything in detail and keeps it simple. More

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Nick Lagas is super! I purchased four (4) BMWs from him and his advices have been always trustworthy resulting in my happiness! I purchased four (4) BMWs from him and his advices have been always trustworthy resulting in my happiness! More

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