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Nick Nakama

Overview Reviews (43) Inventory (267)

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Nick Nakama

Nick Nakama | Page 3

sales

Honolulu GMC Cadillac

2945 N Nimitz Hwy
Honolulu, HI 96819

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4.4

43 Reviews

Overview Reviews (43) Inventory (267)

4.4

43 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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43 Reviews of Nick Nakama

November 15, 2024

Dealership Rating

Employee Rating

I always bring my GMC SIERRA DENALI here to Honolulu GMC Cadillac for all of my trucks service needs. Micah is always great going above and beyond with his customer service is second to none! I recommend Ho Cadillac for all of my trucks service needs. Micah is always great going above and beyond with his customer service is second to none! I recommend Honolulu GMC Cadillac for all your service needs. Mahalo and I will see you guys for my next service. More

by KNDAMARAL

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Micah Waiamau

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Nov 15, 2024 -

Honolulu GMC Cadillac responded

Thank you for trusting Honolulu Buick GMC Cadillac with your Sierra Denali's service needs! We're delighted to hear that Micah consistently provides top-notch customer service. We look forward to seeing you at your next visit—mahalo for the recommendation!

November 04, 2024

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Employee Rating

Bought in good faith but had issues before making 3 months. Inconvenienced my time no care months. Inconvenienced my time no care More

by KBALANON

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Theresa Karas, Jeff Lee

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Nov 08, 2024 -

Honolulu GMC Cadillac responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

Nov 09, 2024 -

Honolulu GMC Cadillac responded

September 22, 2024

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Employee Rating

Terrible communication. Service department is very slow. They will tell you anything to get you to buy. Service department is very slow. They will tell you anything to get you to buy. More

by 7

Verified Customer

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Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Other Employees Tagged: Kalai Mukawa

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Sep 26, 2024 -

Honolulu GMC Cadillac responded

We apologize for the poor communication and slow service you experienced. This feedback is concerning, as we strive to provide honest and efficient service at all times. We would like to address your concerns directly, so please reach out when convenient. Thank you, Justen Chilcoat - General Manager

August 31, 2024

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Employee Rating

Easy transaction, very helpful knows his job well very pleasant made us feel very comfortable pleasant made us feel very comfortable More

by ARLETTEJ76

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Andrew Morey

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Sep 02, 2024 -

Honolulu GMC Cadillac responded

Thanks for sharing your thoughts about your experience with Honolulu Buick GMC. We appreciate your business and hope to see you again soon! Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

June 10, 2024

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Employee Rating

I am pleased with my car. The team was hospitable. However, there are two things that would have made my buying experience and excellent one: 1) receiving my car with a full The team was hospitable. However, there are two things that would have made my buying experience and excellent one: 1) receiving my car with a full tank of gas. The gas light came on after driving for approximately 20 miles; 2) two sets of keys. I was given the car with an empty gas tank. I was only give one key. I have bought many cars and was always given at least two keys. This is not something I should have to negotiate. More

by DIOTA15

Verified Customer

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Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Andrew Morey

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Jun 10, 2024 -

Honolulu GMC Cadillac responded

Thank you for your feedback! We're glad to hear you're pleased with your car and found our team hospitable. Your suggestions about the gas tank and keys are noted, as we strive to improve at Honolulu Buick GMC Cadillac. We appreciate your business and hope to see you again in the future!

June 01, 2024

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Employee Rating

They can help you get a car. Good customer service. If you there they are willing to help you get a car Good customer service. If you there they are willing to help you get a car More

by HADEPAS808

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Theresa Karas

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Jun 03, 2024 -

Honolulu GMC Cadillac responded

Thank you for choosing Honolulu Buick GMC . Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

May 24, 2024

Dealership Rating

Employee Rating

Dealership started experience started out great but has quickly taken a turn in the wrong direction, bought a truck 8 days ago and had to take it in for service less then 34hrs later. The service departmen quickly taken a turn in the wrong direction, bought a truck 8 days ago and had to take it in for service less then 34hrs later. The service department won't touch it since the warranty paperwork hasn't come through yet. So it's been 8 days now and I've only driven my truck for 1 day. As of now I'm not a fan of the dealership and how they treat their customers More

by JEEP21492.MT

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Other Employees Tagged: Theresa Karas

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May 31, 2024 -

Honolulu GMC Cadillac responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

May 31, 2024 -

Honolulu GMC Cadillac responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

May 17, 2024

Dealership Rating

Employee Rating

My experience at this car dealership was exceptional! Upon entering, the staff displayed a welcoming and accommodating demeanor. They attentively addressed my requirements and assisted me in discovering Upon entering, the staff displayed a welcoming and accommodating demeanor. They attentively addressed my requirements and assisted me in discovering the ideal vehicle for me. I am quite satisfied with both my purchase and the care I received at this location. I strongly endorse them to anyone seeking to purchase a vehicle! More

by RKDUVAL

Verified Customer

Recommend Dealer

Yes

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May 19, 2024 -

Honolulu GMC Cadillac responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Honolulu Buick GMC to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

May 02, 2024

Dealership Rating

Employee Rating

Nick & Theresa worked above and beyond to make our process easy and to get it done efficiently process easy and to get it done efficiently More

by DCFABRICATIONHI

Verified Customer

Workmanship

Recommend Dealer

Yes

Other Employees Tagged: Theresa Karas

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May 03, 2024 -

Honolulu GMC Cadillac responded

We are very happy to hear Nick and Theresa provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

April 09, 2024

Dealership Rating

Employee Rating

Great communication and the customer service is good! All the steps were explained in detail to me and I really appreciated that extra effort to make sure I was aware of what was going on. Micah is alw All the steps were explained in detail to me and I really appreciated that extra effort to make sure I was aware of what was going on. Micah is always wonderful to work with. More

by VANESSA26

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Theresa Karas, Micah

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Apr 09, 2024 -

Honolulu GMC Cadillac responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Micah met your expectations. Thank you again for choosing Honolulu Buick GMC, Vanessa, we look forward to having you as one of our valued customers for many more years to come! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

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