Nick Orbinati | Page 13

Subaru of Utica responded

We're always happy to have you here at Subaru of Utica and thank you for the kind compliments. It's our pleasure to provide you friendly, professional service and a clean, refreshing waiting area. Travel safe and we'll see you again next visit!

Subaru of Utica responded

Hello, Ensuring that customers feel they have been heard and supported whenever they are voicing concerns about their vehicle is a top priority for our team. Your frustration surrounding the experience you have detailed is understandable and regrettable. I'd like to speak with you directly for more information and to see if we're able to help with an amicable solution to the issues your vehicle is experiencing. Please email your preferred contact method and availability to me at danielperkins@carbonecars.com and I will reach out to you at the earliest opportunity. Thank you, Dan Perkins Service Manager danielperkins@carbonecars.com

Subaru of Utica responded

We aim to provide customers with a seamless and pleasant experience at Subaru of Utica. It's rewarding to see we've hit the mark and earned your five-star review. Thanks for taking the time to share your experience. Come back and see us!

Subaru of Utica responded

Friendly and professional interactions are our goal here at Subaru of Utica. Thank you for being a valued customer with us and we hope to work with you again for your future automotive needs. Safe travels in your Outback!

Subaru of Utica responded

Feedback like this makes our day, and we're proud to be your trusted Subaru service provider. Thank you very much for allowing us to tend to your vehicle's needs. Travel safe and we'll see you again next visit at Subaru of Utica.

Subaru of Utica responded

We know experiences like this can be stressful, and we're happy to have been able to help with everything. Thank you for the kind feedback and your wife for trusting us with tending to her vehicle's service needs. Our Subaru of Utica team is always here and happy to be of service, so please reach out again if ever there is need.

Subaru of Utica responded

Hello Joseph, Thank you for your positive and constructive feedback. Our objective is to ensure the root cause of vehicle issues is found through thorough diagnostics. It is important, however, that this does not cause frustration by increasing customer wait times dramatically. We're always looking to improve the customer experience and feedback like yours helps us in that endeavor. Your experience will be discussed with our team internally. Customer satisfaction is very important to us, and if you'd like to continue this discussion, I'd be happy to do so. Please email your preferred contact method and availability to me at danielperkins@carbonecars.com and I will reach out to you at the first opportunity. Dan Perkins Service Manager danielperkins@carbonecars.com

Subaru of Utica responded

Hearing our Subaru of Utica guests enjoyed their stay while we cared for their vehicle always brightens the day. It was our pleasure to provide you informative assistance and a comfortable waiting area with enjoyable amenities. Drive safe and we'll see you again next service visit!

Subaru of Utica responded

We're so glad to know our team, especially Joanne, provided you with excellent service at Subaru of Utica. Thanks for recommending us and we look forward to serving you again in the future!