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Nick Orbinati
Nick Orbinati at Subaru of Utica

Nick Orbinati | Page 7

Parts Advisor

Subaru of Utica

5036 Commercial Drive
Utica, NY 13495

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4.8
129 Reviews
4.8

129 Reviews

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129 Reviews of Nick Orbinati

September 15, 2024

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Employee Rating

Excellent service Vincent was exceptional he told me what I needed how much it would cost and time to do it he made the whole experience exceptional More

by MPYTKO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vincent Gonzalez

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Sep 16, 2024

Subaru of Utica responded

MPYTKO, we're delighted to hear that Vincent provided you with exceptional service at Subaru of Utica. Thanks for sharing your positive experience!

August 08, 2024

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Employee Rating

This dealer has many employees who serve you correctly and are very friendly, but there are 2 in customer service who need to work hard on their service. More

by JPABEY
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tyler Davis, Vincent Gonzalez

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Aug 08, 2024

Subaru of Utica responded

Thank you for your positive feedback. We're glad to hear most of our team at Subaru of Utica provided friendly service and will address the areas that need improvement. Feedback like yours is invaluable and helps us to improve. Thank you again, and we hope you will visit us again soon!

July 23, 2024

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Employee Rating

Great customer service and repair. Finished in a timely manner. Was informed of all services. Highly recommend! More

by EC_13431
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tyler Basset

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Jul 24, 2024

Subaru of Utica responded

Thank you for the high recommendation! We're glad to hear that our team at Subaru of Utica provided great customer service and timely repairs. We appreciate your support and look forward to serving you again!

July 04, 2024

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I have had some unexpected problems with my car, but they have fixed the battery problems and I have a new a/c unit. This is a very low mileage vehicle so I don't understand why I've had these problems but t More

by PIZZOBJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vincent Gonzalez, Tyler Basset , Joe Batista

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Jul 05, 2024

Subaru of Utica responded

We're pleased to know that our team at Subaru of Utica resolved the battery issues with your vehicle! Thank you for sharing your experience, and we look forward to serving you again!

June 30, 2024

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Employee Rating

Joanne Palmer is an absolute delight! So pleasant and so helpful. What an asset she is to your Subaru dealership. Very knowledgeable. More

by SMCCARTHY2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joanne Palmer , Only dealt with the Service Department on my visit.

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Jul 01, 2024

Subaru of Utica responded

Wow, thank you for the glowing review of our team member, Joanne. It makes us proud to hear that Joanne provided such excellent service at Subaru of Utica! Your kind words mean a lot, and we'll be sure to share them with her. If you need assistance in the future, please don't hesitate to reach out!

June 23, 2024

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Great place to do business 👨‍💼 great job did not have to wait long nice job More

by ORIONSUSIE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 24, 2024

Subaru of Utica responded

Reviews like yours put a smile on our faces at Subaru of Utica. Thank you for your recommendation and support. We hope to serve you again in the future and wish you safe travels!

June 22, 2024

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They do not answer the phone at the service desk. I had to drive there to make an appointment. Then, no one called me when my called me regarding the need for new brakes. More

by BILL@READ.TAX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Dan Perkins

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Jun 25, 2024

Subaru of Utica responded

Hello Bill, We apologize for the inconvenience you experienced with our service desk. We strive to provide timely communication, and it's disappointing to hear we fell short in this instance. Please reach out directly so I can assist you further and ensure your concerns are addressed properly. I will respond at the first opportunity. Thank you, Dan Perkins Service Manager danielperkins@carbonecars.com

June 15, 2024

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Employee Rating

They did not get back to me about the DCM box for 3weeks when they said it would be in in 3 working days. My first two calls were not returned More

by NCHUFF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vincent Gonzalez

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Jun 17, 2024

Subaru of Utica responded

Thank you for your feedback. It is disappointing to hear about the delay and lack of communication regarding the DCM box. Your comments will help us improve our service moving forward. If you need any assistance in the future, please don't hesitate to reach out to us. We would appreciate the opportunity to earn that fifth star!

June 15, 2024

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Employee Rating

My visit here was a first. There was an issue with the length of time taken for the service provided and it was compensated for, which was completely unexpected. I was actually More

by TROOPWIFE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: I don’t recognize anyone here. It was 2 women. One younger and one middle aged

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Jun 17, 2024

Subaru of Utica responded

Thank you for sharing your experience with Subaru of Utica! We're glad to hear our team made up for the wait time and that you found our waiting area clean and staff-friendly. We appreciate your feedback and look forward to serving you again in the future!

June 11, 2024

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Employee Rating

Vince always takes great care of me and my Subeee. All of my experiences there have been positive More

by CHRISTAGAGNON5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vincent Gonzalez , Mike Greene

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Jun 12, 2024

Subaru of Utica responded

We will be sure to pass on your compliments to Vince. Drive safe and we hope you will come visit us again soon!

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