Nick Ortiz | Page 7

Service I came on time as my appointment schedule and the result was excellent . Nick is knowledgeable, very friendly. If possible, I would like Nick Ortiz t I came on time as my appointment schedule and the result was excellent . Nick is knowledgeable, very friendly. If possible, I would like Nick Ortiz to be the service advisor on my next appointment. More

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OUTSTANDING CUSTOMER SERVICE Nick Ortiz is awesome, not only is he professional, conscientious and kind, he makes sure he explains thoroughly what will be happening to your car an Nick Ortiz is awesome, not only is he professional, conscientious and kind, he makes sure he explains thoroughly what will be happening to your car and how often he will communicate with you while the car is there. More

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An excellent experience! I hope you realize what a great employee you have in Nick Ortiz! He went above and beyond in helping me!! I want to give him a 10 star rating not 5! H I hope you realize what a great employee you have in Nick Ortiz! He went above and beyond in helping me!! I want to give him a 10 star rating not 5! He really explained everything in plain English to me. He’s a very nice person!! He truly made my experience at your dealership very special!! Also the person in parts that changed the battery in my key fob was very nice! And a couple of other people that helped us were very nice! I intend to go back to your dealership in the future! Fabulous employees!!! More

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Awesome! Nick was great to work with. I really appreciated his honesty and help with my SUV. I will most definantely book another appointment with Nick. Nick was great to work with. I really appreciated his honesty and help with my SUV. I will most definantely book another appointment with Nick. More

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As Usual Excellent Service from a Great Staff I have been driving Mercedes Benz vehicles for over 30 years. They have always been purchased and serviced here in Long Beach from the time the Merce I have been driving Mercedes Benz vehicles for over 30 years. They have always been purchased and serviced here in Long Beach from the time the Mercedes dealership was Palmer Motors on Atlantic until the present day. My current service technician, Nick Ortiz, is outstanding, as have the ones been in my past. He is always so polite and helpful. He schedules my appointments into the future, so I never miss a servicing. He explains things thoroughly without "talking down" to me. He seems genuinely interested in making sure that my car is in top mechanical condition at all times. He informs me of pricing before work is done, keeps me informed during the process, and arranges for transportation when I need it. Taking the car in for routine maintenance is never a pain. It is always a pleasant experience because the people at my Mercedes dealership are all friendly and helpful. The work is completed correctly the first time. I have never had to go back to have something corrected. The car is also returned to me cleaner than when I brought it in. I will always be a Mercedes driver and will always have it serviced at Mercedes-Benz of Long Beach. I am a happy, loyal Mercedes owner. More

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Always easy and a real pleasure to get my car serviced . Each person I have worked with over the last 20 years has far exceeded my expectations. I'm a Mercedes owner for life. Thanks!!! . Each person I have worked with over the last 20 years has far exceeded my expectations. I'm a Mercedes owner for life. Thanks!!! More

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excellent customer service here see the above great servoce department will be using this service dept in the future give them a try and tell them Bert sent you see the above great servoce department will be using this service dept in the future give them a try and tell them Bert sent you More

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Tire Service Had a nail in the tire and had it taken care off. Well service. Good dealership. Will come again. Will recomend to friends and family. Had a nail in the tire and had it taken care off. Well service. Good dealership. Will come again. Will recomend to friends and family. More

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Courteous, professional Appt was on time. Loaner car was perfect and I got my car back that evening. Nick was friendly, kind, professional and efficient. All in all a pleasan Appt was on time. Loaner car was perfect and I got my car back that evening. Nick was friendly, kind, professional and efficient. All in all a pleasant experience More

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Great experience and staff We have always had a good experience with this dealership. service is prompt and professional and staff is courteous and helpful. We have also gotte We have always had a good experience with this dealership. service is prompt and professional and staff is courteous and helpful. We have also gotten good deals on the 3 new cars we have bought from them. More

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