Nick Perkins | Page 3

This was our first experience with this service center. Bought our first Hyundai Tucson a couple months ago. Less than 4000 miles and there was no sound from the speakers. No radio and no safety feature Bought our first Hyundai Tucson a couple months ago. Less than 4000 miles and there was no sound from the speakers. No radio and no safety feature alarms. It took a week to get an appointment to have it looked at. My appt was for 9:15 Monday, December 5th. I dropped the car off Sunday night. I had arrangements for rides to and from work as they said they sometimes have a loaner but not always. I called about 1:30 Monday to see if there was any information. I was told not yet and felt the person was almost evasive in their answer and then said “we will get someone on it this afternoon”. I then called again at 4:30. I was told it would not be done as they had not found the problem and the tech had been working on it “off and on” all day. This was surprising to me as we had done some research online when it first happened and there were many forums where it was discussed saying it was an amp. I had shared this when I talked with them and stopped in prior to my appt so they could see it was not working in case it was when it came in for the appt. There were discussions about pulling a fuse or the battery cable and then it might work for a while but usually ended with the amp needing replacement. They were kind enough to provide me with a loaner Monday night. Tuesday afternoon I received a text message that the car was ready to be picked up as service was complete. When I went to get it I asked what had been done. I was told a fuse had been removed and then put back in and it was working. I said that was exactly what was on the online forums and is what I had mentioned twice. I was surprised that my appt was at 9:15 on Monday and it wasn’t ready until Tuesday afternoon when just a fuse had to be popped out. I also asked what happens when it happens again? Because every comment about them said the fuse fix is temporary. I was told if it happened again they would have to do diagnostics again to see if they needed to replace the amp. Diagnostics again? Another week to get it in and keeping it for 2 days for a problem that many have had? I felt the person I talked to was kind of evasive with every discussion we had. I know online forums are not always right or even real but this one seems pretty right on about this issue. It is irritating to have a brand new car and then have what is potentially a temporary fix without a straight answer for a resolution if it happens again. I was told doing the fuse thing and then diagnostic testing again is what Hyundai requires of the service dept. I am surprised that if this is happening a lot that Hyundai isn’t more concerned about the safety alerts not sounding. If someone doesn’t listen to the radio they might not even realize they weren’t working until it was too late and they had an accident. The service rep kept saying “the radio” was the problem but that is not it. No one was rude or unkind at the service dept. Just seemed a bit evasive about when it was worked on and if it was actually even fixed. It’s just frustrating to have a new car and have to mess with service on it right away. More

by TAMMYLB680 Verified Customer Verified Customer

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We had a great experience. Charlie was super helpful with learning how to use the technology. Charlie was super helpful with learning how to use the technology. More

by EFRERICHS95 Verified Customer Verified Customer

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Zack was very helpful when buying my new van. He was patient and professional. Car shopping done easy with a newborn with. He was patient and professional. Car shopping done easy with a newborn with. More

by JENNIFER_JEAN92 Verified Customer Verified Customer

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Oneida was great! It was windy and rainy when we pulled up just to “look” at the cars. We asked a question and she didn’t not hesitate to help us, even standing in the It was windy and rainy when we pulled up just to “look” at the cars. We asked a question and she didn’t not hesitate to help us, even standing in the rain. She was never pushy and listened to what I had to say. During the entire process she was very kind and attentive. After the purchase she sat with me in my new car and explained the features to me in great detail. She is very knowledgeable and it shows! She created an overall wonderful experience. More

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Everyone was very helpful and friendly, I will do business with them for now one! business with them for now one! More

by KAYLA_MAGANA Verified Customer Verified Customer

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