Nick Ristich | Page 2

Great customer service, wonderful and excellent nice salesman , enjoy my time their , hope I buy again! salesman , enjoy my time their , hope I buy again! More

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Nick and Karen nice people to work with , they just did what what they needed to do to help me and great team in the office, hands down, what what they needed to do to help me and great team in the office, hands down, More

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I bought a pickup truck was in and out of there only took about an hour didn’t have to wait all day to purchase a vehicle about an hour didn’t have to wait all day to purchase a vehicle More

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I quickly remembered why I stopped coming to this dealership the moment I arrived. An advisor whose name was not listed among the employees, and whom I am apparently not allowed to accurately desc dealership the moment I arrived. An advisor whose name was not listed among the employees, and whom I am apparently not allowed to accurately describe due to the review filter, was engaged in a personal conversation with another customer who was already being assisted by a different service advisor. He knew I was waiting because he had already grabbed a tablet, yet he chose to finish his conversation before acknowledging me. What stood out even more was that two other employees stopped what they were doing to ask whether I had been helped. The advisor eventually came over and tried to justify his behavior by claiming he was helping “his” customer. That was simply not true. He was having a personal conversation with a customer who was already receiving assistance from another advisor. A new customer standing and waiting should have been the priority. What frustrated me most was not the delay itself, but the refusal to take accountability. I asked three separate times to have someone else assist me because I was tired of hearing excuses instead of a simple apology. On our way out, he sarcastically told my grandmother and me to “have a blessed day.” As someone who values faith, I believe humility and accountability should accompany those words. Fortunately, the advisor who ultimately assisted me handled everything professionally. He was respectful, courteous, and made my business feel valued. Unfortunately, this visit also reminded me why I stopped using this dealership years ago. I continue to encounter recommendations for services that appear unnecessary. During this visit, I was told I needed a transmission flush because the fluid was supposedly dirty and gummy. My transmission was rebuilt six months ago, meaning the fluid is essentially new. That recommendation immediately raised concerns. Additionally, my windshield wipers, which genuinely needed replacement, were apparently not identified during the inspection. I was also told that neither cabin nor engine air filters could be replaced because they were unavailable. My independent mechanic regularly sources parts through supplier relationships and credit accounts, so it is difficult to understand why a major Ford dealership could not obtain basic maintenance items. Filters are common wear items, not rare specialty parts. What further damaged my confidence was when the advisor attempted to prove his honesty by saying, “I could have told you I replaced them and you wouldn’t have known.” That is not reassuring. It comes across as suggesting customers are either uninformed or incapable of verifying work performed on their vehicles. In the end, I paid $159 for an oil change that used to cost $39.99 and that I have paid $79.99 for at other Ford dealerships. Higher prices can be justified by higher-quality service, attention to detail, and professionalism. In my experience, this location delivered the opposite. I will not be returning. I would rather make the drive elsewhere and deal with advisors who demonstrate better judgment, accountability, and respect for their customers. More

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I was extremely pleased with my experience. I was welcomed at the door & treated as if I was the only person that mattered. My Sales rep Nick R. was the best!! I was leary about buying because I was welcomed at the door & treated as if I was the only person that mattered. My Sales rep Nick R. was the best!! I was leary about buying because I haven't owned a car in 6 years. We went fir a test drive, he made sure everything was working and operating as it should. Nick made sure I was comfortable with my purchase. I could not have asked for more. He answered all my questions and could not have been more accommodating. I'm very happy with my purchase and will encourage all of my friends & neighbors to visit Napleton Ford. Thank you Nick R.& Napleton Ford for being so welcoming. It was my pleasure to work with you!! More

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Best experience I’ve ever had buying a car. Nick was awesome, he made the process so smooth. Nick was awesome, he made the process so smooth. More

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Tremendous experience from start to finish. From inquiry about the vehicle, to setting up an appointment to come in, the entire staff was friendly and helpful throughout the entire process. Joh From inquiry about the vehicle, to setting up an appointment to come in, the entire staff was friendly and helpful throughout the entire process. John P was a phenomenal salesman. Biggest plus was the TRANSPARENCY. No sales tactics, no weird finance games, these guys are legit. I’d absolutely recommend anyone in the market for a vehicle big or small, go see the guys and girls at Napleton Ford of Oak Lawn. More

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I will never do buiness with this Ford dealership again and will tell my friends never to go there as well..The salesman there are liers and conartists..I do like my truck That I purchased back in March bu and will tell my friends never to go there as well..The salesman there are liers and conartists..I do like my truck That I purchased back in March but I am done calling back to be lied to again about reinburstment for things that my truck needed by the salesman that he promised back in march..They must don't care that this is bad for buiness and they don't have to worry about me coming back ever..🧐🙄✌️ More

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The employees of Napelton Ford were welcoming, informative, helpful a d accommodating during our visit. I would recommend them to anyone shopping for a truck or automobile. informative, helpful a d accommodating during our visit. I would recommend them to anyone shopping for a truck or automobile. More

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I came and had a very good experience with all the staff. Nick Rostock and his boss Don was very helpful I appreciate everyone's professionalism. Nick Rostock and his boss Don was very helpful I appreciate everyone's professionalism. More

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