Nick S.
Nick S. at Vision Buick GMC

Nick S.

Service Advisor

Vision Buick GMC

800 Panorama Trail
Rochester, NY 14625

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4.4
258 Reviews
4.4

258 Reviews

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258 Reviews of Nick S.

July 31, 2025

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Employee Rating

I have been taking my cars there for years. Recently things have changed so I got a second opinion from another dealer. Things they said needed to be replaced didn’t. Bill went from over $6000 More

by ik631
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 31, 2025

Vision Buick GMC responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYRG@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

July 30, 2025

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Employee Rating

The service department is untrustworthy and unreliable. They charged me upfront for a part I didn’t need and did not cancel the order after I asked them to. I am now out over $500 for a part I didn’t need More

by Ryann Redmond
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Ray Cappucci

Jul 30, 2025

Vision Buick GMC responded

Thank you for bringing this to our attention, Ryan. We are always looking for ways to better our service and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

July 27, 2025

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Employee Rating

The greater was super A+, very energetic. Some knowledge. Building nice and clean. Better if customer wrote up needs it kept jumping beyond what I said so I had to reel it in few times and More

by percevaultmark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: No idea how to rate Nick since I never saw or met.

Jul 29, 2025

Vision Buick GMC responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

July 25, 2025

Dealership Rating
Employee Rating

Vision Buick GMC is the only place I trust my vehicle to get serviced. It is amazing that I have a Chevy Truck and still Buick GMC can handle all of my vehicles service! I love that because I don’t own a GM More

by barnestom85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 29, 2025

Vision Buick GMC responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

July 25, 2025

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Employee Rating

The service department is horrible. Got charged for use of gloves. Left several messages and no one ever returned my call. My next car purchase will be at a different dealership. More

by deltashore75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 29, 2025

Vision Buick GMC responded

"Deltashore75" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYRG@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

July 23, 2025

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Employee Rating

They told my wife she needed a lug nut on her wheel which she did wanted to charge her 80 bucks and then said no it's covered looking at the car none of them were change More

by muth756
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 25, 2025

Vision Buick GMC responded

"Muth756" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYRG@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

July 20, 2025

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Employee Rating

Every time we come in it is a new staff. A flat tire took over a week to get taken care of. Never answer phones. We got gm involved and wouldn’t answer gms calls either. More

by SJWARTHIG7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 22, 2025

Vision Buick GMC responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYRG@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

July 19, 2025

Dealership Rating
Employee Rating

Was very attentive to needs of my car when necessary, especially without a scheduled appointment More

by DIANE6644
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 22, 2025

Vision Buick GMC responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

July 18, 2025

Dealership Rating
Employee Rating

This review seems to be about service. I responded to a service review about a month ago. More

by nlurie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Tom C.

Jul 22, 2025

Vision Buick GMC responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYRG@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

July 15, 2025

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Employee Rating

Great service. Everything from sales to service was impeccable. Would recommend to everyone. Job well done More

by rfusty1210
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dan F., Tom C., Nancy C-L., Mike Hutt, Michelle P. , Jake Blackburn. Phil smith

Jul 16, 2025

Vision Buick GMC responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

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