Nick S.
Nick S. at Vision Buick GMC

Nick S.

Service Advisor

Vision Buick GMC

800 Panorama Trail
Rochester, NY 14625

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4.3
285 Reviews
4.3

285 Reviews

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285 Reviews of Nick S.

October 03, 2025

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Employee Rating

Customer service on Saturday afternoonwas awesome. The employee that was on duty that day gave me phenomenal service. More

by luvlylindawilliams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 03, 2025

Vision Buick GMC responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

September 26, 2025

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Employee Rating

Tried to scam me for $$ after car passed safety inspection but failed emissions. Fixed emission issue but needed to drive and clear the fault code. Reinspection passed emission but dealer said I no More

by DJB3086
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 26, 2025

Vision Buick GMC responded

"DJB3086" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYRG@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

September 25, 2025

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Employee Rating

Took care of my issue with quick response and action without charge. I didn't have to wait for appointment. More

by NWEGNER747
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 26, 2025

Vision Buick GMC responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

September 17, 2025

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Employee Rating

Have been called multiple times for a service visit or part that is in that doesn’t apply to my vehicle. Furthermore, have a TAC case open with GMC but they have not followed up with me to find out a solu More

by DJTYSON9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Nancy C-L.

Sep 18, 2025

Vision Buick GMC responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYRG@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

September 17, 2025

Dealership Rating
Employee Rating

I had a great experience, would recommend Darren as well as coming back for future purchases. More

by MLARA6G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dan F., Tom C., Nancy C-L., Mike Hutt , Darren Fuller

Sep 18, 2025

Vision Buick GMC responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

September 13, 2025

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Employee Rating

I have purchased from there and had my car serviced there for over 10 years. I appreciate the friendly and upfront explanations of service as well as the quality of salespersons. I will probably use them in More

by patriciamarks28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dan F. , Phil Pitts

Sep 16, 2025

Vision Buick GMC responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

September 12, 2025

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Employee Rating

Sales department works hard to find what you are looking for! Very knowledgeable, professional and takes care of their customers. They take service above and beyond. More

by Susan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom C. , Rauni

Sep 12, 2025

Vision Buick GMC responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

September 12, 2025

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Employee Rating

Outstanding customer service. Fully explained the problem and solution via video. Repair done on-time. This is my second appointment with Vision. Came all the way from Ohio for th More

by Angela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 12, 2025

Vision Buick GMC responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

September 11, 2025

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Employee Rating

Excellent service whenever I need to get my car fixed. . I would recommend family and friends. More

by CDWALKER1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 12, 2025

Vision Buick GMC responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

September 08, 2025

Dealership Rating
Employee Rating

All I can say is the last experience I had with your dealership was less than good. From your sales department. That was trying to close a deal over the phone when I had never even seen the car or didn’ More

by jhoagland0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 09, 2025

Vision Buick GMC responded

Thank you for bringing this to our attention, John. We are always looking for ways to better our service and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

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