Nick Santora | Page 15

Year later and still impressed I purchased a brand new 2019 truck on 7/31/19. I had a major issue with taking delivery. It was pretty bad. My issue was with the GM at the time. The I purchased a brand new 2019 truck on 7/31/19. I had a major issue with taking delivery. It was pretty bad. My issue was with the GM at the time. The owner got involved. I thought he was just being nice to get me to take the truck. He made a lot of verbal promises and I was very skeptical at the time. A whole year later I needed to update my review to what reflects my actual experience with this dealership. I can confirm the owner is a man of his word. He has honored everyone of his verbal promises. Since buying my truck I have been back to the dealer for service about 4 times. Every time I go there it's better than the last one. The service manager is Nick Santora and he is great. He pays attention to detail and listens to my concerns. He has always taken care of any issue I have had. If he is not there his team has NEVER dropped the ball. I even had a small issue with a rental car company down the street (unrelated). Nick asked "hey why are you still here" I explained the issue and he set me up with a nicer rental in less than 5 minutes. Nick has made me feel like a VIP. He goes out of his way to make sure I am happy. I have seen the owner in passing and he goes out of his way to wave and say hello to me. I think people are quick to tell the world of their bad experiences but not enough people update their reviews if circumstances have changed. I can truly say they turned a bad experience into several positive experiences. More

by uniplusdvs Verified Customer Verified Customer

Report | Print

relaxing and fun buying experience This was a very fun and honest buying experience. I would definitely come back as well as recommend Central to a friend as its a great place to purch This was a very fun and honest buying experience. I would definitely come back as well as recommend Central to a friend as its a great place to purchase a new or pre owned vehicle. More

by cmills Verified Customer Verified Customer

Report | Print

SUPREME CUSTOMER SERVICE NEVER EVER STOPS!!! I am continually amazed by the courtesy and caring by this dealership. I a telling everyone about it and they also are amazed. Personnel is a very, I am continually amazed by the courtesy and caring by this dealership. I a telling everyone about it and they also are amazed. Personnel is a very, very important product and this dealership has it to the max! More

by grgiants Verified Customer Verified Customer

Report | Print

Fantastic people that gave me a great price on my service! Matt was excellent and went out of his way to satisfy my every need! service! Matt was excellent and went out of his way to satisfy my every need! More

by robertfudge0801 Verified Customer Verified Customer

Report | Print

To my friends at Norwood Mass, thank you for your service, thank you for everything that you have done for my jeep and thank you for keeping us safe. service, thank you for everything that you have done for my jeep and thank you for keeping us safe. More

by melvin.gonzalez978 Verified Customer Verified Customer

Report | Print

This dealership gives great customer service and professionally services my vehicle. You receive text messages notifying you about your appointment, asking if you need anything while the car is in professionally services my vehicle. You receive text messages notifying you about your appointment, asking if you need anything while the car is in the shop and a call when your car is ready. More

by manos.george Verified Customer Verified Customer

Report | Print

Although they are knowledgeable about the product that they are selling, however they lack customer service skills. Their action in no way reflect their words. They will tell you everything that you want they are selling, however they lack customer service skills. Their action in no way reflect their words. They will tell you everything that you want to hear, however when an issue arise you are pretty much on your own. I have learned a very expensive lesson from them. More

by Patmiah Verified Customer Verified Customer

Report | Print

I will never come there again. My friends and family Will all know how awful my experience was. I will never go there to get a new car. I was doubted from the beginning. Questioned and re-questioned. I broug all know how awful my experience was. I will never go there to get a new car. I was doubted from the beginning. Questioned and re-questioned. I brought my car in because it was under warranty. I was called by Amanda and just told it was not covered. We can’t file a false claim and we have to prove everything. When I talked to Nick, he just kept saying that we don’t know what’s been worked on and how long it’s been going on. He told me that the technician did not find a magnet in the pan and after much back-and-forth and questioning the technician he found out the technician never even looked. After all the back-and-forth I ended up taking my car to go to another dealership. One where I will not be questioned like I am deceiving or lying or trying to pull a fast one, but yet a customer who is having an issue that wanted to get it fixed. I honestly have never been treated like this before and I was disgusted More

by Never Again Verified Customer Verified Customer

Report | Print

Great service, timely updates, friendly people. It's always a pleasure to visit Central, I wouldn't consider another dealer, why switch from what's already working always a pleasure to visit Central, I wouldn't consider another dealer, why switch from what's already working More

by mapinkham Verified Customer Verified Customer

Report | Print

Everyone at the dealership was great. When I first arrived I met Colleen at the front desk, she was very pleasant and sent me to Service where Nick got me set up. I was lucky enough to have a little arrived I met Colleen at the front desk, she was very pleasant and sent me to Service where Nick got me set up. I was lucky enough to have a little extra time and had a great lunch at the Jeep Grill ( Great Perk). All and all a very good experience. More

by PEWOOD Verified Customer Verified Customer

Report | Print