Nick Skidmore

Employees in the office does not communicate properly for proper diagnosis. I explained the issue when making the appointment, which the 1st available appointment was over a week out. My mistake for using th proper diagnosis. I explained the issue when making the appointment, which the 1st available appointment was over a week out. My mistake for using the nightly drop off. I received a text message alerting me that my vehicle was checked in, however did not receive a phone call to verify the reason for maintenance. An employee by the name of “Ryan” called hours later questioning when I replaced the starter. I told him when and asked will that also correct the warning lights on the dash as well. Needless to say after spending around $1000 it did not, and had to bring my vehicle back before 48hrs after pickup. Mysteriously new codes appeared that was not reported at the time of the 1st appointment. Ryan alerted me of what the “new” issue was with an additional cost of $630. At that time I as if an additional $400 was spent and requested to speak with his supervisor or to call me back if not available regarding the experience thus far. Days went by before I asked to speak with “Nick”, who Ryan indicated that was the supervisor. When speaking with Nick, he informed me that the last note was “Waiting on Customer Response” which was not the case. At that time it was clear to me that Ryan does not follow through nor convey accurate information. Nick and I came to a fair solution to rectify the issue which should have occurred a lot earlier. Upon picking up and paying, clerks in the office were complaining that Ryan does not complete the work order properly. To the point any type of negligence or incompetence performed on the job it’s now a joke with the phrase “That’s so Ryan!” More

by ENHOLLINS Verified Customer Verified Customer

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have been a customer for years and happy with the service and the sales department. just had a small problem from a car I had purchased someplace else and it was taken care by the service department and happ and the sales department. just had a small problem from a car I had purchased someplace else and it was taken care by the service department and happy with the work done to take care of it More

by scatman234U Verified Customer Verified Customer

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They take good care of my car at reasonable cost. They keep my old care running smoothly. They keep my old care running smoothly. More

by trichstatter Verified Customer Verified Customer

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Service department uses AI to deal with customers. I left 3 messages asking for a return call regarding my scheduled service. No return call ever came. I will take my business to a dealership that st I left 3 messages asking for a return call regarding my scheduled service. No return call ever came. I will take my business to a dealership that still values its customers. More

by Brian_roedig Verified Customer Verified Customer

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Was satisfied with the work and didn't take to many days. Keep me updated on what was needed to be fixed. Keep me updated on what was needed to be fixed. More

by JEFFELLISON4490 Verified Customer Verified Customer

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I received a text after I got home saying I missed my appointment . I did not miss my appointment. The service was done and I paid. appointment . I did not miss my appointment. The service was done and I paid. More

by rearls01 Verified Customer Verified Customer

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Best dealership in all the land ! ! I have never had better service. Amazing team at JC !! ! I have never had better service. Amazing team at JC !! More

by CREEKSONGFARM Verified Customer Verified Customer

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All good except for the fact that they made a verbal promise to get me a second key fob was not kept. Make xxxx sure anything they promise to you is put in writing!!! promise to get me a second key fob was not kept. Make xxxx sure anything they promise to you is put in writing!!! More

by dalescott7ds Verified Customer Verified Customer

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