Nick Stoffel | Page 9

Sales man Jesse was great ! We were in and out with no hassle. Very knowledgeable and professional with presentation of the vehicle. Thank you so much hassle. Very knowledgeable and professional with presentation of the vehicle. Thank you so much More

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I honestly did not have a good experience at Glenbrook Dodge. When my fiancée and I pulled up to the building to look at Jeep Wranglers, I had already looked at the vehicle on Glenbrook Dodge’a website an Dodge. When my fiancée and I pulled up to the building to look at Jeep Wranglers, I had already looked at the vehicle on Glenbrook Dodge’a website and found the one that I want. So when Ken Starnes walked up, he didn’t tell us his name but I told him exactly which model I was looking for with what specific features. He took us over to them and I went to the one that I found online. I had to ask before he would let us look inside the vehicle and seemed reluctant to go get the keys and let me do a test drive when we returned to the dealership, Ken went inside for something and didn’t come back out until half an hour later after we had to ask someone to get him. It seemed like he did not take us seriously because we are young, as he was checking his phone and was not talkative during the test drive and did not seem like he wanted to be there. If it took any longer for him to come back and was still so rude, we would have walked away. He also told me the Jeep had the 2.0-liter turbocharged 4-cylinder engine, when it actually has the 3.6-liter 6-cylinder. I knew more about the vehicle that he did. When he finally came back out and we started talking financing, then he got much more chipper and wanted to help us. Finance was even worse, as he sped through everything and did everything he could to get me to pay more than I was willing to. But that’s expected out of a car dealership. Then, a couple days later, one of my tires was low, so I took.it to the service center. They couldn’t find a leak so they told me it was a slow leak and to come back if it got worse (it was already losing 8-10PSI per day, so it was not a slow leak) and didn’t even pump my tire back up for me, despite telling Ken that they did when he called over to the service center. So I had to go back on another day to get it fixed, and when I asked to speak to a sales manager to get the problem fixed, none of them could be bothered to help. Nick Stoffel from finance actually helped me when he saw I wasn’t being helped. I appreciated what he did. When I went to the service center, they found the leak very quickly by spraying the rim with soapy solution while the tire was still on the vehicle so it had weight on it and since it was close to closing time, they asked if I could come back again the following day and spend a THIRD day there to fix a tire that was not my fault on a brand new $40,000 vehicle. So I did not have the best experience at Glenbrook Dodge and will not be recommending them to anyone. More

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Jesse was so helpful and easy to work with! So thankful he helped with my first major car purchase. Highly recommend for anyone looking for their next new car! he helped with my first major car purchase. Highly recommend for anyone looking for their next new car! More

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Jesse was a super star! Went the extra mile to help us. We Will be back to see him and recommend him to are friends and family. He is a rockstar! We Will be back to see him and recommend him to are friends and family. He is a rockstar! More

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The website was very informative and easy to navigate. Enjoyed working with Jesse during the process., he made me feel at ease. Finding out that Glenbrook is a sister dealership to Michiana, my local deal Enjoyed working with Jesse during the process., he made me feel at ease. Finding out that Glenbrook is a sister dealership to Michiana, my local dealership, helped seal the deal. More

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I had a wonderful test drive and purchase experience. Upon arrival Brad verified what type of vehicle I was looking for helped get everything I needed without any hassle. End to end the experience went w Upon arrival Brad verified what type of vehicle I was looking for helped get everything I needed without any hassle. End to end the experience went well and I look forward to returning for any service and sales needs. More

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Every one was very friendly from the moment I walked in the door and everyone was was prompt to get me served and questions answered. This was my second purchase, and each purchase was very easy. the door and everyone was was prompt to get me served and questions answered. This was my second purchase, and each purchase was very easy. More

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Great customer service! My dad and I were greeted by everyone and even the managers spoke to us personally. Tyler treated us very professionally but also accommodated our needs. The manager Matt was a everyone and even the managers spoke to us personally. Tyler treated us very professionally but also accommodated our needs. The manager Matt was also great and knew his information very well and thanked us for even coming in. Then Nick in Financials remembered my dad saying he bought his car there during our conversation and called us and reminded us of the referral since my father told me to go there. All of them didn't have to do that but we appreciate everything. More

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Deandre Garcia was the best car salesman I ever worked with. He was patient, informative and most importantly he was honest. He was able to get me in my dream car while keeping my monthly payment where I with. He was patient, informative and most importantly he was honest. He was able to get me in my dream car while keeping my monthly payment where I needed it to be. More

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Wonderful people Help me out of my old truck I am very satisfied with the entire staff in a big thank you for everything Don't remember the manager's name but he was But he was wonderful through the who satisfied with the entire staff in a big thank you for everything Don't remember the manager's name but he was But he was wonderful through the whole deal Definitely will go back when the wife is ready to upgrade More

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