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Nick V
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Nick V | Page 15
Express Service Advisor
Ourisman Tri-State Subaru
255 E Cleveland Ave
Newark, DE 19711
148 Reviews
148 Reviews
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148 Reviews of Nick V
Helpful 
August 10, 2020
Dealt with corporate headquarters regarding my last experience. I requested to speak with a manager a minimum of five times. Either I was ignored, or they chose not to honor my request! Hmmmmm...... experience. I requested to speak with a manager a minimum of five times. Either I was ignored, or they chose not to honor my request! Hmmmmm...... More
by Roz
Other Employees Tagged: Natalia C, Mario Y
August 09, 2020
service The buying experience was very straight forward although at my 1st service greasy handprints were left on the door handle afterwards. Everyone is alwa The buying experience was very straight forward although at my 1st service greasy handprints were left on the door handle afterwards. Everyone is always friendly. More
by nmzimm
Other Employees Tagged: Timothy Hyden
August 06, 2020
Review of service performed on Monday Aug 3 As usual, the service people were very friendly. There is ample place to wait (at least at 7:45 a.m.) and still practice social distancing. No one els As usual, the service people were very friendly. There is ample place to wait (at least at 7:45 a.m.) and still practice social distancing. No one else was in the room where I waited. Service took a bit less than an hour, as I expected it would, thus I was out by 8:45 & on my way home. Before replacing a filter which was not part of the usual check-up, but which was needed, the serviceman showed the dirty one to me and asked if I wanted it replaced; I appreciated being consulted first. All in all, a good experience, as it always is at Matt Slap. I am very sorry that I do not remember the names of the service people who helped me that day (I checked them all). I can’t rate price fairness (below) since I have no idea what another service company would charge. To me, the price is reasonable since the service is good & it’s worth it to me to know my car’s been checked regularly. More
by Ldion
Other Employees Tagged: Bill A, Natalia C, Mario Y
August 06, 2020
I couldn’t schedule a wait for car appointment so I had to schedule a leave car. I had a fuel pump recall, tire sensor issue and needed the 12k mile service. People were courteous but I was never offered to schedule a leave car. I had a fuel pump recall, tire sensor issue and needed the 12k mile service. People were courteous but I was never offered a loaner either during scheduling or drop off. I asked for one after I heard a salesman tell another customer they could set them up with one. I had my wife follow me 20 miles to the dealership so that I didn’t have to wait there all day. She wasn’t to thrilled. Other than that, the experience was fine. More
by ddrinker116
Other Employees Tagged: Mario Y
June 13, 2019
EXCEPTIONAL assistance from Christian and co workers!!!! Since I had a serious fall 1 month ago and have very limited walking ability, I was SO IMPRESSED with the EXTRA COURTESY of the 3 young men that greet Since I had a serious fall 1 month ago and have very limited walking ability, I was SO IMPRESSED with the EXTRA COURTESY of the 3 young men that greeted me as I pulled up to the service area. Without my even asking them for any assistance, they just offered to get my walker from the back of my vehicle, brought it right to the driver side door, and then each one of then took care to open and hold the doors for me; so I could enter the service area with no problems!! Christian was my shuttle driver and he put my walker in and out of the transport vehicle, backed into the driveway where I was going (to lessen the distance for me to have to walk) and EVEN WALKED ME UP TO THE DOOR!! I can't begin to say how OVER AND ABOVE HE WENT!!! THANK YOU SO MUCH CHRISTIAN, you are a TRUE GENTLEMAN!! More
by Jo Ann
Other Employees Tagged: Christian
May 02, 2019
Brought in STI for brakes and left with a brand new STI No complaints with the service team. I had to call a few times to get the pricing info figured out, but was able to get the car in with no issues and No complaints with the service team. I had to call a few times to get the pricing info figured out, but was able to get the car in with no issues and was provided a rental/loaner vehicle the same day. While the vehicle was in the shop for routine maintenance/brake replacement, I was able to speak with a salesman who assisted in finding the vehicle I was looking to purchase and come to an agreement with the new vehicle purchase. More
by AW923
Other Employees Tagged: Chris Montelongo , Jay Brown, Siani Perkins
August 15, 2018
Great experience. I stopped yesterday as the left rear of my car was rattling as I had been traveling from Somerset County, PA. Nick was very helpful and professional I stopped yesterday as the left rear of my car was rattling as I had been traveling from Somerset County, PA. Nick was very helpful and professional to me during my visit. Because of his help, I was able to visit with my 90 year old dad who was recently diagnosed with lymphoma, and return home 4 hours away in a safe manner. He was a great person to work with! Thank you Nick!! C. Smyser More
by cc338
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