Nicky Talbott

I recently bought a vehicle for my son and Nicky was my sales representative. She was very helpful getting me into something I was looking for, a good first car. Nobody at the dealership was pushy and it w sales representative. She was very helpful getting me into something I was looking for, a good first car. Nobody at the dealership was pushy and it was a very relaxed buying atmosphere. The manager Justin even took the time to come say hello. All and all it was a great experience and I will definitely do business at Ganley CJDR again! More

Report | Print

I recently completed a vehicle purchase at this dealership, and what happened afterward raised serious concerns about their practices. My salesperson, Nicky, was unable to complete my sale withi dealership, and what happened afterward raised serious concerns about their practices. My salesperson, Nicky, was unable to complete my sale within the agreed 90‑minute window and moved on to another customer. Because of that, the “required” connected‑vehicle app setup was never finished. When I tried to complete it myself later, the app told me to contact an agent. When I reached an online representative, I was told the dealership still had steps to finalize. I emailed Nicky asking her to complete whatever was needed on their end. Instead of contacting me, she logged in as me, checked consent boxes in my name, and digitally signed my name without my knowledge or authorization. There is never a legitimate reason for a dealership employee to impersonate a customer or sign anything on their behalf. If something required my approval, I should have been contacted directly. What makes this worse is that, while I was still at the dealership, Nicky casually mentioned that some dealerships “just sign customers up for the app,” and that if that happens, I should reset the password. That comment now feels like an admission that this behavior is normalized. Because of these actions, I filed formal complaints with multiple agencies. Verified Filing / Case IDs: • Mentor PD Report — Report 22‑22486 • Ohio Attorney General Complaint — CDA‑212353‑K7B3D • BBB Complaint — 24877498 • FTC Identity Misuse Report — 202400964 • AUTOCAP Case — 26-535 • Stellantis Corporate Case — Pending assignment These filings were necessary because impersonating a customer and forging a digital signature is not a “miscommunication” — it is a breach of trust and a violation of basic consumer rights. UPDATE: The dealership did offer a financial remedy for the condition of the truck bed, which was not accurately represented at the time of sale. That portion has been resolved. However, I was still locked out of my warranty registration because it had been created using the salesperson’s personal email address instead of mine. UPDATE to the UPDATE: I ultimately resolved the app and registration issues myself by working directly with Uconnect Customer Care — without any assistance from the dealership. Customers deserve honesty, transparency, and respect. No dealership should be posing as the customer, checking consent boxes, or signing a customer’s name. The vehicle itself is perfectly fine — it could have been purchased anywhere. The problem was the dealership’s conduct, which is why multiple formal complaints were filed. More

Report | Print

Initially had an issue on the vehicle, but after contacting the dealership, and learning that the salesperson was no longer at the dealership, which is why I was not getting a response from him, the contacting the dealership, and learning that the salesperson was no longer at the dealership, which is why I was not getting a response from him, the dealership is taking steps to correct any of the issues that we may have had upon delivery, so once things got in the correct channels so it could be resolved they are working on it. Glad that it got to the correct person and they are taking care of it, they wanted to make sure we were happy with the pickup at the end of the day and we appreciate that. More

Report | Print

I bought a brand new Jeep from them and it has been there for service three times already in less than 2,700 miles, twice for the same issue. Had to wait nearly a week to get it serviced because they had no for service three times already in less than 2,700 miles, twice for the same issue. Had to wait nearly a week to get it serviced because they had no rental to give me while my car was there. The past two service visits they didn’t have the curtesy to wash my car which used to be the normal thing to do. I bought a brand new car and have been inconvenienced three times to take it in, I expected better from their new state of the art service facility and building. We have bought several vehicles from here but unless we see something change will most likely shop other dealers first. More

Report | Print

I recently purchased a used Toyota 4 Runner from Nikki and she was excellent. Not pushy, extremely friendly and courteous to me and my son. She stayed late on a week night and with the help of Jeff the fi and she was excellent. Not pushy, extremely friendly and courteous to me and my son. She stayed late on a week night and with the help of Jeff the finance officer, we walked out with the car. She has followed up asking how we like the car and that if we need anything to let her know. Usually buying a car isn’t a pleasant experience but it was for me. A big thank you to Nikki and Jeff. More

Report | Print

Friendly environment with polite sales people with straightforward manner for customer. Understanding needs is important in sales. straightforward manner for customer. Understanding needs is important in sales. More

Report | Print

I had a great experience at Ken Ganley Jeep dealership in Mentor. All of the staff was very professional, knowledgeable and kind. I couldn’t be happier with my purchase. Mentor. All of the staff was very professional, knowledgeable and kind. I couldn’t be happier with my purchase. More

Report | Print

First thing I wanna say Nicky was a very helpful salesperson. She really knows her job well & she help me with two vehicles this year. She got in touch right away. If you wanna buy your self a vehic salesperson. She really knows her job well & she help me with two vehicles this year. She got in touch right away. If you wanna buy your self a vehicle il say please call Nicky & Jeff the manager they will help you the most they can. Makes anyone come back to same place if you get treated well.. More

Report | Print

They were amazing and made the deal go very smooth. Would do business with them again. Would do business with them again. More

Report | Print

Dealership is beautiful and everyone was so nice. I worked with Nicky and she was very knowledgeable! I worked with Nicky and she was very knowledgeable! More

Report | Print