Nicolas Navarro | Page 2

I bought out my lease and everything went quick and smoothly. Nick was a great help and knowledgeable. smoothly. Nick was a great help and knowledgeable. More

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Nick was an amazing car salesman—friendly, knowledgeable, honest, and made the entire car-buying experience easy and stress-free. honest, and made the entire car-buying experience easy and stress-free. More

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Everything went fantastic! My new raptor is amazing! Everyone should own a new raptor bronco! My new raptor is amazing! Everyone should own a new raptor bronco! More

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They made it very easy to trade in my vehicle and get into a new one. I was treated with respect and as a valued customer. I will be returning in the future. into a new one. I was treated with respect and as a valued customer. I will be returning in the future. More

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Nick Navarro was extremely helpful and understanding and truly cares about people. I love my 2026 F-150. He took his time with me and answered any and all questions I had. I will definitely be back for any truly cares about people. I love my 2026 F-150. He took his time with me and answered any and all questions I had. I will definitely be back for any future purchases. Also Zachary Loftis in the finance department was great. You can tell they care about the customers they serve. Top tier service all around. More

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Nick was great. From initial contact to final purchase his customer service was top notch. From initial contact to final purchase his customer service was top notch. More

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I had a very frustrating experience with Christian Lange’s customer service. He was dismissive and spoke to me in a way that felt belittling, as if my concerns didn’t matter or I didn’t understand my Lange’s customer service. He was dismissive and spoke to me in a way that felt belittling, as if my concerns didn’t matter or I didn’t understand my own vehicle. Explanation: I brought my car in on April 7, 2026, for a routine oil change and to have my driver’s side tail light checked, as it had been intermittently flickering. I later received a call informing me that the issue was due to a wiring problem, not a dying bulb—which is important because my vehicle is under a full warranty that should cover this type of repair even a dying bulb. I was then told the issue couldn’t be fixed that day because the part was not in stock, but that it would be ordered and should arrive within a day or so. My car was returned to me, and I waited to hear back. However, by April 17, I still had not received any update. I had texted the service representative (Jim Saelens) multiple times, called, and even emailed, but received no response. I eventually called the dealership and spoke with a woman who was able to track down the service rep and have him call me later that evening, around 7:30 PM. During that call, he scheduled me to come back in on Tuesday, April 21. On April 21, they were scheduled to pick up my car at 9:00 AM, but it wasn’t picked up until around 11:00 AM. The purpose of the appointment was to install the ordered tail light. Later that day, around 4:00 PM, I received a call stating they could no longer fix the issue due to a crack in the tail light. This was surprising and frustrating, as there was no crack noted when the original work order was written and the part was ordered. They also take photos and videos of the vehicle during pickup and drop-off. When I questioned this, he showed me the images and gave an explanation about where the crack supposedly was from the beginning, which did not align with what had been previously documented. The situation made me feel as though I was being accused of trying to take advantage of them, which was both uncomfortable and unprofessional. After multiple calls, emails, and texts that went unanswered, I finally had to go into the dealership in person on April 27, 2026, with both of my children just to get a response. At that point, the only solution I was given was that there was nothing they could do unless I paid out of pocket for the part, and then they would install it. After asking him to print out the photos and the work order, I took everything to the front office and spoke with two employees, Nicolas Navaro and Lisa Elder, who were both very pleasant and helpful in trying to figure out next steps. I am currently waiting to hear back from Lisa to see if anything can be done to resolve this situation. Overall, this has been one of the worst experiences I have had with Ford. The lack of communication, delays, inconsistent explanations, and the way I was treated made this an extremely disappointing experience. Customer service should involve clear communication, accountability, and respect—none of which I experienced throughout this process. More

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Nick Navarro was a great salesman he was patient and listened to all of my needs… I definitely would refer him to my friends… listened to all of my needs… I definitely would refer him to my friends… More

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Good place to buy a vehicle. They take their time to help you find whatever you are looking for. They take their time to help you find whatever you are looking for. More

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Nick was very professional, educated about Suburban Ford vehicles, and personable. We went in thinking we needed one type of vehicle but after really listening to our needs he helped us see what was the bet vehicles, and personable. We went in thinking we needed one type of vehicle but after really listening to our needs he helped us see what was the better choice for our life style. The more we drive our car and see the other we really are relieved Nick suggested the one we purchased. They had our new car ready to drive way, completely shiny clean inside and out, topped off with gas along with 2 free oil changes and tire rotations. Nick also texted us a week later to ensure we were completely happy with our purchase. Zach had all our paperwork ready and not only mailed us copies but gave us a printed copy also. Their office took care of all registration, plate transfers and titles along with two sets of keys. Great used car purchase, fair pricing without the hassle of car dealer haggling. Felt like we were family. Great job Suburban Ford of Sterling Heights! When we need another Ford we will be back. More

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