Nicolas Tapafua | Page 11

Service appointment Cordial. Efficient. Rapid setvice..short waiting period. Some confusion for me where to park car for service and pick up. Construction zone was blocke Cordial. Efficient. Rapid setvice..short waiting period. Some confusion for me where to park car for service and pick up. Construction zone was blocked with delivery trucks and sale cars.. Being early morning service appointment and not great lighting in the lot. More

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Service Reminder I went to the dealership to schedule a service for a later date. Nico was able to squeeze me in while I was there and I was out within 2 hours. I went to the dealership to schedule a service for a later date. Nico was able to squeeze me in while I was there and I was out within 2 hours. More

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Always excellent, courteous and friendly Nico always looks after me when my car's in for service. He is helpful, friendly, keeps me updated and always has a car ready and waiting so I can con Nico always looks after me when my car's in for service. He is helpful, friendly, keeps me updated and always has a car ready and waiting so I can continue my day with minimum fuss. Excellent customer service. More

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Nico is a HUGE asset to your team! Upon purchasing my, new to me, 2015 x3, I learned there was a good bit of servicing that needed to be done to get it running at optimum performance an Upon purchasing my, new to me, 2015 x3, I learned there was a good bit of servicing that needed to be done to get it running at optimum performance and up to bmw standards. I was a bit stressed out by this, having taken on a vehicle with more issues than I was originally aware of. however, once the vehicle was in the shop, Nico was able to get every little thing taken care of, and get my car running perfect again. His customer service is outstanding, unmatched by any other service center I’ve experienced. I’m grateful for his work and your service teams work, to get my vehicle in tip top shape. Thank you. More

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Winter Service Great service from the customer service reps. Explained all the work and associated cost in detail and helped me pick out new tires based on my drivi Great service from the customer service reps. Explained all the work and associated cost in detail and helped me pick out new tires based on my driving needs. I requested after service hours pick up and it was a smooth pick up with the sales team on Sunday. More

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New key, future purchase reconnaissance while waiting for se All staff were Very professional and friendly. Service staff was very attentive and had helpful information about my vehicle. Sales staff was very All staff were Very professional and friendly. Service staff was very attentive and had helpful information about my vehicle. Sales staff was very knowledgeable of product and no sales pressure. More

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Fast service. BMW service department is really fast. So far I have had 2 visits and both had my car done in less then 24 hours. Love the detailed report of any othe BMW service department is really fast. So far I have had 2 visits and both had my car done in less then 24 hours. Love the detailed report of any other issues and work performed when finished also. More

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Great Service! Helpful employees, fast reasonable service, quality work. The detailing was excellent, it looked like a brand new car! Prices are fairly reasonable fo Helpful employees, fast reasonable service, quality work. The detailing was excellent, it looked like a brand new car! Prices are fairly reasonable for a dealership. More

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Great Over all it was a good experience. Only thing I did not like was that when parts needed to be ordered they ordered the wrong parts. Was fix by overnig Over all it was a good experience. Only thing I did not like was that when parts needed to be ordered they ordered the wrong parts. Was fix by overnighting the part over but I do not live in anchorage so if I was only their for a couple of days then that would have not worked. Also when I bought a new key they did not program all the features so I had to come back. Not really happy about having to come back and forth all the time. Service Nico was good and I thank him a lot for what he did understanding that I live on Kodiak he was great to work with. Thank you. More

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2018 BMW X6M I've had the wonderful opportunity to work with team staff below in the purchase of the 2018 X6M. All exhibit the highest level of professionalism, c I've had the wonderful opportunity to work with team staff below in the purchase of the 2018 X6M. All exhibit the highest level of professionalism, customer service and courtesy. Of course, I would be remiss if I didn't single out Curt Zakrzweski. All this couldn't have happened if it wasn't for his foresight and vision! And, special thanks to Ansel and Mark! More

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