Nicole Cutler | Page 2
Service Advisor
Mercedes-Benz of Midlothian
12200 Midlothian Tpke
Midlothian, VA 23113
127 Reviews
Write a Review127 Reviews of Nicole Cutler
September 10, 2025
I am super happy with the service for my GLE350. Nicole was fabulous and took care what needed was taken care of. I really appreciate her attention to detail. Great job!! Nicole was fabulous and took care what needed was taken care of. I really appreciate her attention to detail. Great job!! More
September 06, 2025
The staff here is beyond accommodating and helpful. They went above and beyond to help me solve a battery issue. I was having an even squeeze me in on short notice. I will be a customer for life thank They went above and beyond to help me solve a battery issue. I was having an even squeeze me in on short notice. I will be a customer for life thank you. More
Other Employees Tagged: Wilder Hickman
September 06, 2025
Excellent service. Everyone was cordial and very helpful. My car was completed as promised. I was very satisfied with the services I received. Everyone was cordial and very helpful. My car was completed as promised. I was very satisfied with the services I received. More
Other Employees Tagged: Wilder Hickman, Ragina Fitz , Scott Lambert, Alan Mansfield, Wil Turner
September 06, 2025
Nicole is such a great service advisor, she has always gone the extra mile for us when we drop off our suv. Any problems we may experience, she is sure to check out and solve along with great communicatio gone the extra mile for us when we drop off our suv. Any problems we may experience, she is sure to check out and solve along with great communication throughout. More
September 06, 2025
The people was pleasant and very helpful the dealership atmosphere w very calm the service was excellent I enjoyed having my vehicle service there atmosphere w very calm the service was excellent I enjoyed having my vehicle service there More
Other Employees Tagged: Wilder Hickman, Ragina Fitz , Scott Lambert, Alan Mansfield, Wil Turner
August 29, 2025
Im always impressed their customer service. It is top notch for sure. They also keep you informed of progress & very transparent of cost. It is top notch for sure. They also keep you informed of progress & very transparent of cost. More
Other Employees Tagged: Wilder Hickman, Ragina Fitz , Scott Lambert, Alan Mansfield, Wil Turner, Shane
August 26, 2025
On Multiple occasion’s I have taken my vehicle here for service and brought my vehicle home with a problem that was not there before I took it in. Unfortunately, I took my truck to have a recall completed service and brought my vehicle home with a problem that was not there before I took it in. Unfortunately, I took my truck to have a recall completed last week. After picking up my truck and getting home I noticed my fan was running Which it had never done before in the couple of years I’ve had the truck. I took the truck back on yesterday, August 25 for them to assess the situation with the fan and was constantly told that whatever they did with the recall did not cause my fan to come on and there’s nothing wrong with my truck However, every time I turn my truck off, my fan is running loud as if my car is still running and I feel like there is an issue and they just don’t want to take accountability for either the recall, causing this issue with the fan or when performing the recall Breaking something . This has been the trend with this dealership. I had the same issue with the previous vehicle that I ended up selling because I continuously had a burning smell coming from under my hood after taking it for a service at this dealership. More
Other Employees Tagged: Alan Mansfield
August 25, 2025
I am very happy with my car, the sashes staff and the customer service staff. However, my problem has not been resolved. customer service staff. However, my problem has not been resolved. More
Other Employees Tagged: I do not recall the gentleman’s name who called me.

