Nicole Damiano | Page 49

Lester Glenn Subaru responded

Hi Donald, We're thrilled to hear that you had a great experience from start to finish! Thank you for choosing us for your oil change! If there's anything else we can assist you with or if you have more feedback to share, feel free to reach out! We appreciate your trust in our team! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi MMCTIERNAN2, Thank you for being a verified customer and for your positive feedback! We're delighted to hear that Nicole was very helpful in assisting you with your service needs, and it was a pleasure working with her! If there's anything more we can do for you or if you have additional feedback, please feel free to reach out! We appreciate your trust in us and look forward to continuing to provide excellent service! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi TFAY328, Thank you for your feedback regarding your visit with our service team. We understand that receiving an additional bill unexpectedly can be frustrating! However, the maintenance plan you purchased does have a list of services that are covered under the plan that was included in your deal paperwork, and/or reviewed at the time of your deal! We apologize if there was any misunderstanding over what was covered, or over the expectation of what your service invoice would be during your last visit. Regarding the vehicle wash, we do not have an on-site car wash or a team dedicated to cleaning vehicles while vehicles are in for service, so we treat this service as a request-only service. We would be happy to clean your vehicle when you come in for service next, we just ask that you let your advisor or our scheduling team know when you schedule your appointment. Thank you again, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi BACKFOOT2, Thank you for being a verified customer and for sharing your experience! We're pleased to hear that the dealership treated you with respect and kindness, helping you get a vehicle within your budget! If there's anything more we can do for you or if you have additional feedback, please feel free to reach out! We appreciate your trust in us! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi PNUZZO1, We appreciate your feedback as a valued customer! It's wonderful to hear that your visits, whether for service or a new vehicle purchase, are always a very nice experience. We're pleased that our team is attentive and keeps you updated on the status of the transaction! If there's anything more we can do for you or if you have additional feedback, please feel free to reach out. We're here to assist you! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi Deedragon364, Thank you for your great review! We're glad to hear that our team kept you informed and provided polite service! Offering refreshments is our way of making your experience even more enjoyable! If there's anything more we can do for you or if you have additional feedback, please feel free to reach out. We appreciate your trust in us! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi Lami777, We're thrilled to hear from a loyal customer like you! Thank you for choosing us once again for your car purchase! It's fantastic to know that Seth's patience and cooperation made the process smooth and enjoyable for you! We appreciate your recommendation to friends and family. If there's anything else we can assist you with or if you have more feedback to share, don't hesitate to reach out. Enjoy your new car! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi Wednesday-child, Thank you for your positive feedback! We're delighted to hear that you experienced great service, and friendly staff, and appreciated the shuttle service! Providing convenient and comprehensive services is what we aim for, and we're glad you love the text service for additional recommendations! If there's anything more you'd like to share or if you have any future service needs, feel free to reach out! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi JMAZZZ, Thank you for sharing your positive feedback! We're thrilled to hear that Nicole was very helpful and that our team did a great job, as they usually do! Providing excellent service is what we aim for, and we appreciate your recognition! If there's anything more you'd like to share or if you have any future service needs, feel free to reach out! Happy Driving, The Lester Glenn Subaru Team

Lester Glenn Subaru responded

Hi 14SPIKE, Thanks a lot for sharing your positive experience! We're glad to hear that everything went smoothly and that our staff was very nice and polite! Your recommendation means a lot to us, and we look forward to serving you again in the future! If there's anything more you'd like to share or if you have any future needs, feel free to reach out! Happy Driving, The Lester Glenn Subaru Team