Nicole is very courteous and professional.
Very pleased with my first experience with her., and my car was ready in the time she said it would be
Very pleased with my first experience with her., and my car was ready in the time she said it would be
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by HEIRESS42
Verified Customer
Verified Customer
Service Price Transparency
Mar 22, 2024 -
Lester Glenn Subaru responded
Hi HEIRESS42,
Thank you for sharing your experience with us! We're delighted to hear that Nicole provided you with courteous and professional service. Ensuring that your car was ready within the promised time is a priority for us, and we're glad to know that your first experience with her met your expectations. If you ever need anything else or want to share more about your experience, feel free to reach out. We're here to assist you!
Happy Driving,
The Lester Glenn Subaru Team
I always feel like I’m the most important customer there!
I greeted with friendliness.
I greeted with friendliness.
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by KATFAIR5
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Jonathan Redwood
Mar 22, 2024 -
Lester Glenn Subaru responded
Hi KATFAIR5,
Thank you for your kind words! We're delighted to hear that you always feel like the most important customer when you visit us. Providing friendly and attentive service to each of our customers is our priority, and we're glad to know that you've experienced this firsthand. If you ever need anything else or want to share more about your experience, feel free to reach out. We're here to assist you!
Happy Driving,
The Lester Glenn Subaru Team
I am always pleased with the service department at Lester
Glenn Subaru. Nicole is excellent to deal with. She explains everything so there are no surprises. The technicians are wonderful. I always make an ap
Glenn Subaru. Nicole is excellent to deal with. She explains everything so there are no surprises. The technicians are wonderful. I always make an appointment. My car is taken in on time & the wait is reasonable.
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by cpicciallo
Verified Customer
Verified Customer
Service Price Transparency
Mar 22, 2024 -
Lester Glenn Subaru responded
Hi cpicciallo,
Thank you for your positive feedback! We're thrilled to hear that you're always pleased with our service team! It's fantastic to know that Nicole provides excellent service, explaining everything thoroughly to avoid surprises. We're also glad to hear that the technicians are wonderful and that your appointments are timely and efficient. If you ever need anything else or want to share more about your experience, feel free to reach out. We're here to assist you!
Happy Driving,
The Lester Glenn Subaru Team
I waited 3.
5 hrs before I was offered a loner car. They seemed to have trouble determining why my check tire icon was lit.
5 hrs before I was offered a loner car. They seemed to have trouble determining why my check tire icon was lit.
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by PATTIMCFARLIN
Verified Customer
Verified Customer
Service Price Transparency
Mar 26, 2024 -
Lester Glenn Subaru responded
Hi PATTIMCFARLIN,
We're truly sorry for the extended wait you experienced during the initial diagnostic process. We understand that waiting for 3.5 hours can be frustrating, and we apologize for any inconvenience it caused!
Our team worked diligently to determine the cause of the check tire icon being lit, and we apologize for any challenges encountered during the diagnosis. Electrical repairs can be complex, and we appreciate your patience as we worked to resolve the issue.
Thank you for your understanding, and please don't hesitate to reach out if you have any further questions or concerns. We appreciate your business and the opportunity to serve you.
Happy Driving,
The Lester Glenn Subaru Team
When I bought my CrossTrek in 2019 I purchased 5 years
worth of oil changes and tire rotations. This is the 5th year, and LG, including Nicole, has done exactly as promised. They are always ready as sched
worth of oil changes and tire rotations. This is the 5th year, and LG, including Nicole, has done exactly as promised. They are always ready as scheduled, and the services are performed promptly. Other options for additional services have been pointed out to me, and I appreciate the reminders, but my usage is low, so I haven't felt they're necessary yet. My congrats and thanks for fine service.
Patrick has answered all my questions about financing, and terminated the "bridge" part of the loan when my equity exceeded the base loan value.
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by RYDER1027
Verified Customer
Verified Customer
Mar 15, 2024 -
Lester Glenn Subaru responded
Hi RYDER1027,
Thank you for your detailed review! We're thrilled to hear that you've had a consistently positive experience with us over the years. Providing timely and reliable service is what we aim for, and we're glad we could deliver on our promises. We'll be sure to pass along your kind words to Nicole and Patrick. If you ever need anything else or have more feedback to share, please don't hesitate to reach out. We're here to help!
Happy Driving,
The Lester Glenn Subaru Team
GREAT CUSTOEMR SERVICE - we like Eric's Beard what a guy
yes yes yes yes yes
yes yes yes yes yes
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by urfave
Verified Customer
Verified Customer
Service Price Transparency
Mar 15, 2024 -
Lester Glenn Subaru responded
Hi urfave,
Thank you for your enthusiastic review! We're thrilled to hear that you received great customer service and that you appreciate Eric's beard – what a guy indeed! We'll be sure to pass along your kind words to him. If you ever need anything else or have more feedback to share, please don't hesitate to reach out. We're here to help!
Happy Driving,
The Lester Glenn Subaru Team
Everything is neat and clean.
The help are polite. They get you out very fast.
The help are polite. They get you out very fast.
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by OLDJAMESFRANCIS
Verified Customer
Verified Customer
Service Price Transparency
Mar 14, 2024 -
Lester Glenn Subaru responded
Hi OLDJAMESFRANCIS,
Thank you for your review! We're delighted to hear that you found everything neat and clean and that our team was polite and efficient. Providing a pleasant and speedy experience is what we aim for, and we're glad to know that we met your expectations. If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out. We're here to help!
Happy Driving,
The Lester Glenn Subaru Team
Great service and communication.
Fast, friendly service.. Seamless, stress free experience. Clean loaner vehicle provided. Kathy is amazing
Fast, friendly service.. Seamless, stress free experience. Clean loaner vehicle provided. Kathy is amazing
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by SHGOOLD
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Kathy Ottmer
Mar 13, 2024 -
Lester Glenn Subaru responded
Hi SHGOOLD,
Thank you for your kind words and for choosing us for your automotive needs! We're delighted to hear that you had a great experience with our team. Providing fast, friendly service and ensuring a seamless, stress-free experience is always our goal. It's fantastic to hear that Kathy made such a positive impression on you! If you ever need anything else or have more feedback to share, please feel free to reach out. Enjoy your clean loaner vehicle, and we look forward to serving you again in the future!
Happy Driving,
The Lester Glenn Subaru Team
Service personnel are always courteous, professional and
knowledgeable. Always kept informed as service appointment progresses.
knowledgeable. Always kept informed as service appointment progresses.
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by FirstSubaru
Verified Customer
Verified Customer
Service Price Transparency
Mar 12, 2024 -
Lester Glenn Subaru responded
Hi FirstSubaru,
Thank you for your positive feedback! We're thrilled to hear that our service personnel have consistently provided you with courteous, professional, and knowledgeable service! Keeping you informed throughout your service appointment is important to us, and we're glad we could meet your expectations. If you ever need anything else or have more feedback to share, don't hesitate to reach out. We're here to help!
Happy Driving,
The Lester Glenn Subaru Team
Nicole is great!
She immediately understood our problem and our concerns. She went to bat for us and was able to satisfy our needs. We highly recommend Nicole and Les
She immediately understood our problem and our concerns. She went to bat for us and was able to satisfy our needs. We highly recommend Nicole and Lester Glenn.
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by ELENA324
Verified Customer
Verified Customer
Service Price Transparency
Mar 12, 2024 -
Lester Glenn Subaru responded
Hi ELENA324,
Thank you for your wonderful feedback! We're thrilled to hear that Nicole provided excellent service by understanding your problem and concerns, and then going above and beyond to satisfy your needs! Your recommendation means a lot to us, and we appreciate your trust in both Nicole and us! If you ever need anything else or have more feedback to share, please don't hesitate to reach out!
Happy Driving,
The Lester Glenn Subaru Team