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Nicole Dobbs
263 Reviews
263 Reviews
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263 Reviews of Nicole Dobbs
Verified Customer
February 13, 2025
Elder Ford provided excellent customer service in every sense of the word. I was very impressed with the entire experience. sense of the word. I was very impressed with the entire experience. More
by Joseph
Other Employees Tagged: Arecio Canton
February 11, 2025
There must not be a Service Manager or he doesn’t leave his office. When I arrived I waited outside my car for 15 min while three guys stood around talking, finally, I went over to get help. While inside a his office. When I arrived I waited outside my car for 15 min while three guys stood around talking, finally, I went over to get help. While inside again I waited around while Nicole was not present and not one other service tech offered help just chatted amongst themselves. I brought my Explorer in three weeks ago for AC repaired for $1,500. that lasted a few days. I then brought it back on a Thursday and did not hear one word until the following Tuesday causing me to miss work. Calls to the service dept were routed to various voice mails. Result of these five days was another leak discovered. when the first one was fixed, the tech did not wait for it to pressurize. Result was another $2,500. to fix. That’s $4,000. on a car I was going to trade into Elder for a new one. A wasted $1,500. Why would I trust the sales dept to be any different from the service dept? Would I be just as ignored? Is the sales manager just as invisible as the service manager? I have had either F150 or Explorer as I believe they are the best Ford makes and best in class, but I prefer to purchase it from a reputable dealer. I have done business with Brandon Ford in the past and will probably return. All the best More
by HWCUSTIN
February 03, 2025
Got me in quickly, and took care of my recall in a day. Staff was courteous and friendly. Staff was courteous and friendly. More
by Ryan
Other Employees Tagged: Dan Beavers
January 30, 2025
Great service, really like the updates in repairs. Loaner vehicle department is excellent . Will definitely recommend to friends Loaner vehicle department is excellent . Will definitely recommend to friends More
by JACJAR1226
Other Employees Tagged: Dan Beavers
January 10, 2025
They work to help customer be satisfied and make sure they are driving safe cars they are driving safe cars More
by belmom59
Other Employees Tagged: Jennifer Perez
December 29, 2024
When i an Issue with my vehicle I take it to Elder Ford. On Florida Avenue. My rep is Nicole and she strives hard to please her customer's . Nicole always has an answer, not an excuse. Elder Ford is a gre On Florida Avenue. My rep is Nicole and she strives hard to please her customer's . Nicole always has an answer, not an excuse. Elder Ford is a great places to purchase a car More
by PPATE69
December 29, 2024
I regret purchasing this car. Since the day I bought it, I’ve had consistent brake issues. Every time I take it back to the dealership, I’m told that "Ford brakes always make loud Since the day I bought it, I’ve had consistent brake issues. Every time I take it back to the dealership, I’m told that "Ford brakes always make loud noises," but nothing is ever done to fix the problem. Now, I’m told I need new brakes and rotors. As a single mom with a child with a disability, having a reliable car is a must, but this vehicle has only caused me stress and worry. I’m incredibly disappointed in both the product and the service. This has been the worst purchase I’ve ever made, and I wouldn’t recommend this car to anyone. More
by OATESEARLISHIA
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