Nicole Dunn | Page 3

Perfection From the first phone call to driving off the lot the sales team was excellent. Dealt with one salesperson one manager and one rep. They even followed From the first phone call to driving off the lot the sales team was excellent. Dealt with one salesperson one manager and one rep. They even followed up the day after I took delivery. Absolutely excellent job!!! More

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I purchased a new nissan sentra 2.0 and when it was time for pick up it was not washed. I requested it would be and was met with frowns. When I went to drive the car home upon inspection found the back seat for pick up it was not washed. I requested it would be and was met with frowns. When I went to drive the car home upon inspection found the back seat was drenced in water! The salesman did not want to help me and I had to wait for the manager for over two hours! His solution was to wipe down the seats with a towel! I told him I wanted a different car and wound up paying $220 more! I was never told that anyone was sorry and when I complained the general manager told me I was a baby! The new vehicle delivery system was not filled out and I was told it was, upon proof it was not the general manager said that it was still not true! I found the people only concerned with sealing the deal and not caring about the quality or details of how its done! More

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my experience was excellent and even after a miss communication on my part i still recoomend this place to family and friends.thank you for all the help.i appreciate it. communication on my part i still recoomend this place to family and friends.thank you for all the help.i appreciate it. More

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Be careful when you are cancelling your extended warranty and do not trust a word coming out of Nicole's mouth....straight white lie. I bought a used 2008 Nissan Versa Hatchback car from Rockland Nissan i and do not trust a word coming out of Nicole's mouth....straight white lie. I bought a used 2008 Nissan Versa Hatchback car from Rockland Nissan in Sep 2011 - salesman was Freddie. In Nov 2011 a new model (2012 Nissan versa hatchback) was introduced by Nissan and since we bought the used car in Sep we decided to trade our old car with this new one. We did that and was financed via NMAC. The extended warranty that I took on this old car (2008 Versa) had to be cancelled. At that time I was dealing with German from finance, he submitted my paperwork Nov end or Dec first week of 2011. I kept following up with German but nothing happened. Then German left and Nicole who is the CSR became my contact somewhere around May. She did not have a clue of my case neither did she bother to get all the paperwork from German or anybody else in finance (they do not know where my paperwork is - was her answer). So I digged out the sales receipts and invoice from the dealer and sent her a scanned copy. On June 19,2012 she filed that with Nissan. I keep following up with her every week without fail and her standard answer - we are at Nissan's mercy. Today (08/15) I called up Nissan and gave them my VIN details and they mentioned that on June 20, 2012 they rejected the paperwork because it was not correctly filed - Nicole has no clue about this and she keeps telling me that Nissan is processing my refund (perhaps living in a different planet I guess). I gave her all the details (the rep I spoke to at Nissan and his direct #). Then she works out her magic again and says the paperwork is filed now and she has everything under control. I am still waiting for the refund of more than 2K for my extended warranty. Its Aug 15, 2012 today and soon I am reaching one year anniversary for my new car (Nov). Please do not fall prey to their tactics. There is zero customer service and the customer has to work to get his money back. More

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I have been shopping around for a nissan altima and decided to stop here to see if i could get a deal for myself. I was greeted by a salesman named Frankie I. Anyway he was very unprofessional because decided to stop here to see if i could get a deal for myself. I was greeted by a salesman named Frankie I. Anyway he was very unprofessional because he was swearing and making crude comments that i dont care to repeat. All that aside i specified that i was only looking and he proceeds to bring a buyers order saying he wanted me to give him my credit card and sign the form. I told him to slow down that the price he had given me wasnt even close to the deal i had gotten at another dealership. Then he proceeded to get a manager involved stating that he would give me a couple of oil changes free of charge and make my first payment. I must say i wouldnt trust this guy to follow through on any promise. When i said i was leaving he said in a very rude manner that "What the hell you doing?" "Why wont i sign the buyers order?" Why did you waste my f***ing time for? I must say ive been buying cars for many years and cant believe they would hire a thug like this at car dealership who openly curses in the showroom with little children around!! As i was leaving i was approached by one of his customers who told me that he was a liar and not to trust him because he tells you what you want to hear and makes impossible promises that he cant live up to. This is a warning to all people going to this dealership(STAY AWAY FROM THIS GUY AND DONT BRING YOUNG CHILDREN ANYWHERE NEAR HIM!!!) More

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