Nicole Oeser | Page 15

Accommodating and supportive I  recently purchased a new 2018 Honda Accord. This is my first new car, and the experience we had at Mohawk Honda was disappointing, but Mohawk Honda I  recently purchased a new 2018 Honda Accord. This is my first new car, and the experience we had at Mohawk Honda was disappointing, but Mohawk Honda was accommodating and supportive.   First, I had decided on the gray color, and when we initially went to test drive the car, the saleswoman used another color to work the numbers. We went home and looked at other dealers and at other manufacturers.   When we agreed upon a final price with Mohawk Honda, the invoice sheet had listed the car as a Silver color. The saleswoman was off on Wednesday, and my husband called to have the gray color set aside, giving another person the specific stock number of the car I saw online that was listed as Gray. This specific stock number/VIN was used when my husband called insurance (pro-actively) to get the car transferred over.   On Friday we went to pick up the car, and there were several scratches that we saw on the car that were clearly visible when we walked up to it, which was them buffed out.   24 hours after picking up the car, I went to start the car for the second time off the lot, and the car did not start. Honda Service sent out AAA, and the battery was tested to be good, and then I drove around at night in the rain for 20 miles to charge the battery. During this time the TPMS sensor went off, and the tires were all at ~25-26PSI. At this time I also noticed a scrape in the wheel that I did not notice during the final delivery process.   Sunday morning the car did not start again. Looking through the documentation, I noticed that although the car was the color we wanted, it was a DIFFERENT stock number. The only insurance information we had with the car was for the Gray stock number, which was not the VIN of the car we had.   On Monday, my husband called Mohawk and had the car jumped again. He brought it in and the Service department replaced the battery. They also filled the tires with more air. It was explained to him that the stock/VIN/color information on the website is completely unreliable, and that the car listed as GRAY is actually BROWN, and the SILVER car we received is indeed the GRAY one. This was taken care of at final delivery, so we did indeed have insurance, but no new insurance card was given to us, and it was not explained what happened at delivery. We also had to pay the DMV surcharge again, unfortunately.   I worked with Mohawk Honda to get the wheel fixed. The car was ready the same day, but the Service department called both my and my husband's phone and didn't leave messages. I called back and left a voicemail, but no one got back to us until the next day when the salesperson asked how the car looked, assuming we had picked it up already.   Although the sales team did go above and beyond what they normally do, I believe several things could have been better. I understand that parts can fail, but it's concerning that we had the car less than 24 hours and only driven it 3 miles before the first issue happened. In addition, the communication from Mohawk Honda could have been better (wrong stock numbers, missing updated insurance information, no messages). Mohawk Honda proffered a complementary oil change and tire rotation, which does make up for the work that needed to be done, so in the end we are both content with the experience. More

Report | Print

Awesome experience!! My salesgirl was Nicole Oeser and she was awesome. Sweet, got me a great deal and I would definitely do business with Mohawk Honda again. Thanks Nicol My salesgirl was Nicole Oeser and she was awesome. Sweet, got me a great deal and I would definitely do business with Mohawk Honda again. Thanks Nicole for an effortless, sweet deal on my new CRV! More

Report | Print

Nicole Oeser is a Great Asset for Mohawk Honda! Nicole Oeser was the sales consultant who helped my wife and I find the right car. Nicole's outstanding customer service focus and positive personalit Nicole Oeser was the sales consultant who helped my wife and I find the right car. Nicole's outstanding customer service focus and positive personality made this car purchasing experience successful. Nicole was flexible and was determined to find the right Honda automobile for me. I would recommend Nicole to any friends or family looking to purchase or lease a car. Nicole Oeser is a Great Asset for Mohawk Honda! Mark Ellis was the Sales Manager who greeted my wife and I at the door, and his smile and professional demeanor were a great start to the car buying experience. Good job Mark, I was planning on only going to Mohawk Honda to do some car buying research, and your team got me into the right car on day one of my car search! I am already enjoying my 2018 Honda Civic Si Coupe! Junior Yogendra was the Car Delivery Specialist who walked my wife and I quickly through the features and functions of the car. He is very good at explaining these car systems, and he had a great deal of patience. More

Report | Print

Very welcoming I had a great experience at Mohawk Honda, they worked with me to give me quotes on three different cars and were flexible in meeting my needs. I ended I had a great experience at Mohawk Honda, they worked with me to give me quotes on three different cars and were flexible in meeting my needs. I ended up leasing a Honda Clarity Touring and I LOVE it! It's a major upgrade from my 2016 Toyota Corolla. Nicole was helpful and Junior was thorough in showing me all the features of my new car. More

Report | Print

Enthusiastic,Friendly and Helpful This is my second lease with Mohawk Honda. Love the car and appreciate the enthusiasm and friendliness of the staff. Nicole Oeser was friendly, appr This is my second lease with Mohawk Honda. Love the car and appreciate the enthusiasm and friendliness of the staff. Nicole Oeser was friendly, approachable, and helpful. Everyone treated me well, explained what needed to be explained , and genuinely seemed to care that I had a pleasant and productive experience. More

Report | Print

Great service and very friendly environment Nicole went out of her way to make the buying experience great for me , she over delivered on every aspect of the process and went above and beyond . Nicole went out of her way to make the buying experience great for me , she over delivered on every aspect of the process and went above and beyond . I would highly recommend Mowhawk Honda to anyone, there knowledge and customer service is second to none . More

Report | Print

Best of the best Easiest and fastest experience I’ve ever had getting a new car. I was greated at the door the friendliness staff who helped me get the perfect vehicle Easiest and fastest experience I’ve ever had getting a new car. I was greated at the door the friendliness staff who helped me get the perfect vehicle that I was looking for and gave me a very satisfying price for it. I love my new car and will always bring my business to Mohawk Honda from here on out. More

Report | Print

Mohawk Honda Review I just want to say I'm so glad to have found a car you were selling on your website. Car is amazing & runs well. Also i had recieved one of the best c I just want to say I'm so glad to have found a car you were selling on your website. Car is amazing & runs well. Also i had recieved one of the best customer services ever. Everyone was welcoming & helpful towards our aid. I definitely recommend more people to come visit you & hope to do business with you all again in the future. Thank you More

Report | Print

Great, speedy, and flexible sales service for the right car! We were in a lemon law situation with another local dealer and needed to act fast to get into another vehicle. A lot of our funds were tied up in the We were in a lemon law situation with another local dealer and needed to act fast to get into another vehicle. A lot of our funds were tied up in the other car. Mohawk Honda not only worked with us to get us the exact car we wanted, they were flexible on the financing and down payment situation (given our predicament), did it quickly and professionally, and went out of their way to make sure we had the keys in time for a planned trip the following day. The communication process as we were moving forward was clear and organized, which we really appreciated. We went to Mohawk Honda despite the fact that there were two other Honda dealerships much closer to our home because we had heard from friends and family over the years that they were the best to deal with; we are so happy that this was actually the case. Thanks to everyone at Mohawk Honda who helped us out of a tough situation--we look forward to having our new Honda for many years to come. More

Report | Print

Excellent service The staff was excellent. Went in to look at a hrv and gave me a better deal with a crv witch is better. They also gave use some nice goodies to take h The staff was excellent. Went in to look at a hrv and gave me a better deal with a crv witch is better. They also gave use some nice goodies to take home and a full tank of gas. Would highly recommend to family and friends or anyone looking for a dependable vehicle. More

Report | Print