Nicole Stem

Thank you to Nicole and the team at BMW West Palm Beach .You made the entire experience today easy, smooth, and truly enjoyable. Your dedication and attention to detail really stand out. .You made the entire experience today easy, smooth, and truly enjoyable. Your dedication and attention to detail really stand out. More

Report | Print

*****Braman-BMW-Electric Nightmare***** Based on my recent experience, I strongly advise caution when considering doing business with any Braman dealerships, particularly if you are in the market for a recent experience, I strongly advise caution when considering doing business with any Braman dealerships, particularly if you are in the market for an electric vehicle. From the beginning of the sales process, I encountered several issues that raised serious concerns about transparency and customer care. My trade-in was significantly undervalued, only to later find it listed with a $10,000 markup. Information provided about the vehicle’s MMR (Manheim Market Report) was misleading, and the overall sales process lacked the honesty and professionalism one would expect from a premium dealership. I was encouraged to lease a BMW i5 that had a visible scratch on the bumper and was told to return later for repairs. More troubling, products and warranties I had explicitly declined were added without my consent. Upon delivery, the vehicle was not cleaned and exhibited immediate mechanical concerns, including faulty windshield wipers, wheel bearing issues, unusual clunking and extreme fan noises during and after DC fast charging sessions (Electrify America - BMW advertised external partner). The (popcorn like sounds) were severe enough to warrant pulling over to let the vehicle cool down. Despite taking the vehicle back to the dealership within two weeks, there was no resolution. After a month of follow-ups and involvement from BMW North America, I was told an exchange of collateral had been approved. However, this too turned out to be misleading — I was later asked to pay over $19,000 plus deposits and fees to move forward in an attempt to lure me into a trade, which is unreasonable in the context of a potentially defective electric vehicle. In such cases, either a buyback or a collateral exchange should be applicable, not a costly trade-in. The vehicle has now been at the dealership for over a month, and service staff have refused to take it to an Electrify America station for the appropriate diagnostic tests. At this point, I am deeply concerned about the safety of this vehicle — not just for myself and my family, but also for the general public. There are ongoing reports of similar issues with the i5 both domestically and abroad, particularly related to overheating and high-voltage battery cooling systems. In conclusion, this experience has left me extremely disappointed in both Braman’s dealership practices and BMW’s handling of EV-related safety concerns. The combination of misleading sales tactics, lack of transparency, and inadequate service response represents a serious breakdown in customer care and corporate accountability. I would not recommend Braman dealerships, and I would strongly advise prospective buyers to conduct thorough research before committing to a BMW electric vehicle or Braman Motor Cars. *My Braman experiences have been nothing short of deceptions, lies, sales misconduct, lack of integrity and an overall unethical sales culture.* More

Report | Print

Bad service . Bad management horrible consumer service … front and back of the house is bad Bad management horrible consumer service … front and back of the house is bad More

Report | Print

I recently purchased a BMW X3 and had the pleasure of working with Nicole. She was incredibly friendly, professional, and helpful throughout the entire process. Nicole isn’t pushy or “salesy” She answere working with Nicole. She was incredibly friendly, professional, and helpful throughout the entire process. Nicole isn’t pushy or “salesy” She answered all of my questions with patience, kept everything clear and transparent, and went above and beyond to ensure everything went smoothly. The whole experience was seamless thanks to her. I highly recommend asking for Nicole if you’re looking for a stress free enjoyable car buying experience! More

Report | Print

Nicole stem was the absolutely best,professional,informative,and made the whole experience enjoyable.Will call her next time I want a new car.Give her a raise!!Roy Vance best,professional,informative,and made the whole experience enjoyable.Will call her next time I want a new car.Give her a raise!!Roy Vance More

Report | Print

Just purchased an i40 eDrive40 from Braman Motorcars of Palm Beach. First EV. My sales pro was Nicole Stem. Many car sales reps are pushy, annoying, and out to get one thing….the sale. Not Nicole. She Palm Beach. First EV. My sales pro was Nicole Stem. Many car sales reps are pushy, annoying, and out to get one thing….the sale. Not Nicole. She was so informative, more than patient, and incredibly professional. She made my buying experience a pleasure. From the test drive to signing. I never felt so at ease and in no rush to buy because Nicole’s goal was obvious which was to make sure I was happy with the decision I was about to make. After many years, I’m now a BMW owner again and am so thrilled with my new car. Nicole has been in contact with me several times since I purchased the car and it’s apparent that she cares more about her clients than just getting the sale. Nicole is simply fantastic. More

Report | Print

Nicole was an absolute angel, she made everything so easy and friendly that I couldn’t believe it, she really loves what she does and it shows! Her Customer service is beyond excellent! I’m a more than happy and friendly that I couldn’t believe it, she really loves what she does and it shows! Her Customer service is beyond excellent! I’m a more than happy customer and also I’m so happy for the BMW expat program! More

Report | Print

Braman has been a favorite partner of our family for years. Friendly reliable and honest. Nicole makes the process transparent and painless, even fun. Nice to do business with nice people. years. Friendly reliable and honest. Nicole makes the process transparent and painless, even fun. Nice to do business with nice people. More

Report | Print

Great experience working with Client Advisor, Nicole Stem and Finance Advisor Ramon Boreck. Both were Knowledgeable and Professional. and Finance Advisor Ramon Boreck. Both were Knowledgeable and Professional. More

Report | Print

Nicole is extremely easy to work with and always has a smile on her face! We always enjoy going to West Palm Beach because she is there to help us and make the process seamless. Very professional and quic smile on her face! We always enjoy going to West Palm Beach because she is there to help us and make the process seamless. Very professional and quick to answer our questions! We recommend her as she is one of the top BMW advisors! More

Report | Print