Niki Byrd
Niki Byrd at Toyota of Murfreesboro

Niki Byrd

Service Advisor

Toyota of Murfreesboro

3434 Bill Smith Dr
Murfreesboro, TN 37129

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4.9
8 Reviews
4.9

8 Reviews

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8 Reviews of Niki Byrd

November 02, 2026

Dealership Rating
Employee Rating

Great job, looks good , see ya next time, love the car wash. I like chicken More

by William Fee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kandyse Niece, Paul Smith

Nov 04, 2026

Toyota of Murfreesboro responded

Hi William, we really appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.

October 28, 2026

Dealership Rating
Employee Rating

I came in needing to have a tire replaced. It was taken care of in an hour and a half. At a very reasonable price. More

by b.david.beers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kandyse Niece, Paul Smith

October 26, 2026

Dealership Rating
Employee Rating

This dealership is knowledgeable , trustworthy , accommodating and personable as well. Tony Pham is amazing and was truly helpful. More

by lindazawadzki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Pham

Oct 30, 2026

Toyota of Murfreesboro responded

Thank you so much for your kind words about your experience here at Toyota of Murfreesboro. We try every day to satisfy our customers and it’s always nice to know when we succeed.

October 04, 2026

Dealership Rating
Employee Rating

Easy to make appointments through the dealership but not through the online email. Service was great. More

by Number01angel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 05, 2026

Toyota of Murfreesboro responded

Hello, thank you; we appreciate your feedback. We will use your comments to refine our efforts to ensure this issue does not happen again.

July 24, 2026

Dealership Rating
Employee Rating

Overall, I’m pleased with the dealership, but we had an oil change on our Lexus, where the service department carelessly left off multiple bolts on the bottom of the vehicle. More

by Charles
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes

Other Employees Tagged: Matt Breaux, Kristopher Stewart

Jul 25, 2026

Toyota of Murfreesboro responded

Hello Charles, thank you for bringing this to our attention. We're very sorry that you had this experience. Your satisfaction is our top priority and your feedback allows us to make improvements to our processes and train our staff. Please contact us at (615) 278-9715 to share more details about your visit so we can make things right.

December 26, 2025

Dealership Rating
Employee Rating

Jonathan DeBerry is an all around great guy! I went it to buy a truck, left with a truck and a great friend! He’s very knowledgeable about the products, and works hard to find what you want and More

by Rotzila
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jonathan DeBerry

Dec 28, 2025

Toyota of Murfreesboro responded

Hello Rotzila, we're happy to hear you had such a positive experience with our team! Thanks for the recommendation, and have an amazing day!

October 29, 2025

Dealership Rating
Employee Rating

I have known Jonathan for many years. he is a wonderful person inside and out! He has also been my salesperson the last few times I have purchased. He goes above and beyond for his custo More

by manus.stella
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 31, 2025

Toyota of Murfreesboro responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 22, 2025

Dealership Rating
Employee Rating

Had a great experience with Matt! He's very professional and passionate about not only selling cars but making sure you are in the best fit car for you! He's attentive to what your wa More

by Dakotawhite9922
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 25, 2025

Toyota of Murfreesboro responded

Hi, we are very happy to have provided you with such a positive experience! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

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