Paul Smith
Paul Smith at Toyota of Murfreesboro

Paul Smith

Senior Service Advisor

Toyota of Murfreesboro

3434 Bill Smith Dr
Murfreesboro, TN 37129

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4.9
9 Reviews
4.9

9 Reviews

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9 Reviews of Paul Smith

November 02, 2026

Dealership Rating
Employee Rating

Great job, looks good , see ya next time, love the car wash. I like chicken More

by William Fee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Niki Byrd, Kandyse Niece

Nov 04, 2026

Toyota of Murfreesboro responded

Hi William, we really appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.

October 28, 2026

Dealership Rating
Employee Rating

I came in needing to have a tire replaced. It was taken care of in an hour and a half. At a very reasonable price. More

by b.david.beers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Niki Byrd, Kandyse Niece

October 25, 2026

Dealership Rating
Employee Rating

Very happy for you attentions,honesty and punctuality…. It’s a wonderful idea wash the car before leave from dealers!! Thanks ! More

by Leo
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Oct 27, 2026

Toyota of Murfreesboro responded

Hi Leo, we really appreciate your positive review! If you have any further questions, please don't hesitate to reach out!

October 19, 2026

Dealership Rating
Employee Rating

Always a great time at Tiyata for us since over 8 years we have been using them. More

by engineerttayo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 21, 2026

Toyota of Murfreesboro responded

Thank you again for your valuable feedback. Our team is available should you require any extra help. Take care!

October 13, 2026

Dealership Rating
Employee Rating

Tacoma rear window light leaking was known issue. I supposedly got postcards in the mail for a repair campaign. I do not recall getting post cards. I had made a few appointments to have it looked a More

by collins.l.h
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 14, 2026

Toyota of Murfreesboro responded

Hi Collins, we appreciate your honest feedback, as we are always looking for ways to improve. If you'd be willing, please contact our Manager at (615) 759-0466. We want to work to make this right and to ensure that your next visit with us provides more positive results. We look forward to hearing from you soon.

Oct 14, 2026

collins.l.h responded

I called the number, it is the main number for the dealership. I explained I was calling because I left a review and was told to call this number for resolution. The receptionist didnt know who to send my call to. She said something to someone in the background then said she would send me to her managers number and if she didnt answer I could call back and she could forward me to someone else. No one answered. I will call back later.

October 12, 2026

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Service department has been good for several years. My wife brings her Lexus as well. More

by harrisb3027
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 14, 2026

Toyota of Murfreesboro responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

October 29, 2025

Dealership Rating
Employee Rating

I have known Jonathan for many years. he is a wonderful person inside and out! He has also been my salesperson the last few times I have purchased. He goes above and beyond for his custo More

by manus.stella
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 31, 2025

Toyota of Murfreesboro responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 28, 2025

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Employee Rating

Jonathan is the best. I’ve told my friends and family about Jonathan and his politeness. When in the service department for car services , If Jonathan passes thru, you k More

by gloriaandthefog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan DeBerry

Oct 29, 2025

Toyota of Murfreesboro responded

Hi, thank you so much for your feedback about Toyota of Murfreesboro! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! Thank you again, and have a fantastic day!

October 22, 2025

Dealership Rating
Employee Rating

Had a great experience with Matt! He's very professional and passionate about not only selling cars but making sure you are in the best fit car for you! He's attentive to what your wa More

by Dakotawhite9922
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 25, 2025

Toyota of Murfreesboro responded

Hi, we are very happy to have provided you with such a positive experience! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

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