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Niki Hutchens
Niki Hutchens at Mazda Roseville

Niki Hutchens | Page 3

Service Advisor

Mazda Roseville

830 Automall Dr
Roseville, CA 95661

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4.9
22 Reviews
4.9

22 Reviews

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22 Reviews of Niki Hutchens

May 31, 2023

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Employee Rating

Absolutely the worst place to do business with. Great salesmen, but after that, you'll be dealing with terrible people. They are not open and honest, they have terrible customer service, and they d More

by candicewade13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Marco Buscaglia, John Driebe , Chris Williams, Bobby

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Jun 02, 2023

Mazda Roseville responded

Candice, This is Marco Buscaglia, Managing Partner here at Mazda Roseville. I understand we replaced your tires at no cost and you were working with Bobby to discuss brake warranty coverage recently. There are certain specs that brakes need to fall under to qualify for the warranty which we communicated with you. I also understand you had a different shop replace the brakes for you, which left us with no options to try and cover those components through warranty. I sincerely apologize for any frustrations this may have caused and am happy to discuss together within reason. Please feel free to reach out to me directly at 916-216-8386.

Jun 02, 2023

candicewade13 responded

You did not replace my tires. You replaced one tire that your shop tech broke the valve stem on. Just wanted to make sure this was accurate information. As far as the rotars, not my breaks, they are a known defect with Mazda and your shop provided the wrong information, which required me up go elsewhere. You denied my request to be given credit for the value that should have been done by Mazda, but you denied it due to a 3min time stamp on an email. You should respond with accurate information. Thank you.

May 20, 2023

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Employee Rating

My last vehicle I got from Mazda Roseville. Jordan got me through the process. Jordan is honest, knowledgeable and very easy to work with. I need to update my lease soon and look forward to wor More

by C.HARPER1231
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Marco Buscaglia, Jordan Williams , Jason Griffin, Scott Holden

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May 22, 2023

Mazda Roseville responded

Thank you for taking the time to share your 5-star review of your experience working with Jordan! We love having him as part of our team. We truly appreciate you and your business with us and look forward to a long-lasting relationship!

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