Niki Hutchens
Niki Hutchens at Mazda Roseville

Niki Hutchens | Page 2

Service Advisor

Mazda Roseville

830 Automall Dr
Roseville, CA 95661

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4.9
25 Reviews
4.9

25 Reviews

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25 Reviews of Niki Hutchens

November 18, 2024

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Employee Rating

The service person was excellent and I appreciated the ongoing updates . The service was done efficiently and all in all, a very positive experience. More

by CCHURLEY123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 18, 2024

Mazda Roseville responded

Thank you for the kind words! We are so glad you had a wonderful service experience with us! We look forward to continuing to serve you!

November 16, 2024

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Niki Hutchens is great in the Service Department. Communicating clearly and promptly helped me get a good deal on needed repairs. Videos showing the inspection are helpful, but the mechanics cite More

by james c
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Nov 19, 2024

Mazda Roseville responded

James, Thank you for the positive review and for recognizing Niki’s efforts. I'm unable to find an exact customer record based on your username and a service that recently had a filter as a recommended service. I'd love to review the inspection video with you and discuss our service technicians findings together. Please contact me directly at 916-755-5630 at your earliest convenience. Bobby Shields, Service Manager.

November 12, 2024

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Niki did a very good job, She kept me posted all through the service, will come back. More

by CHRISALVISO
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Nov 12, 2024

Mazda Roseville responded

Thank you for the 5-star review! We are so glad Niki and the rest of our team ensured your service visit was a great one. We look forward to the next time!

November 10, 2024

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i had great service everyone was very professional and very effiecient and very nice and my car was ready on time More

by renee96
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Recommend Dealer
Yes

Other Employees Tagged: Bobby Shields , Chris Mccay, Joshua Struthers, Chris Williams

Nov 11, 2024

Mazda Roseville responded

Renee, Thank you for the kind words! We are so glad you had a wonderful service experience with us. We look forward to continuing to serve you!

November 10, 2024

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Niki was great, on time, kept me informed . Convienient appointment online was easy. Done on time More

by aquapta
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Nov 11, 2024

Mazda Roseville responded

Thank you for the 5-star review! We are so glad Niki was amazing help during your service visit! We look forward to the next time we can assist you!

November 09, 2024

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Nikki in service is nice and professional, and I enjoy working with her. Everyone in service is very welcoming. More

by italiagirl
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Recommend Dealer
Yes

Other Employees Tagged: Bobby Shields

Nov 11, 2024

Mazda Roseville responded

Thank you so much for taking the time to share your amazing experience with Niki! She really is amazing and we're so fortunate to have her on our team. We're glad to hear our team members have all left such a lasting impression. We look forward to the next time we can assist you.

November 03, 2024

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Expectaions set 0 expectations met. I had my vehicle back when promised, a full inspection, serviced and running smoothly. My service agent was courteous and thorough. You cant ask for More

by alisha.duck
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Scott Burnett

Nov 04, 2024

Mazda Roseville responded

Alisha, Thank you for the amazing review! We are so glad we could ensure that your service visit was seamless and helpful. Thank you for choosing us and we look forward to the next time we can assist you!

November 01, 2024

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The were friendly, informative and considerate. Frustrated w car trouble and they were kind and listened. More

by starrjackson
Service Price Transparency
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Recommend Dealer
Yes
Nov 04, 2024

Mazda Roseville responded

Thank you for the kind words! We are so glad we could be here to assist you with your car troubles and we look forward to continuing to help you again in the future!

October 29, 2024

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Unbelievable Service. I will never take my Mazda anywhere else. I now see why this dealership has such an amazing reputation. Words cannot express how amazing this service More

by Quin
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Oct 30, 2024

Mazda Roseville responded

Quin, Thank you for sharing such an incredible review! We're beyond grateful for your kind words and thrilled to hear about your positive experience with our service center. We understand that extended repairs can be challenging, and we’re glad to have been able to assist with the navigation screen and warranty coverage, ensuring you were taken care of the entire time. We're also happy that the loaner vehicle made things a little easier for you. Nikki and the rest of the team work hard to provide top-notch service, and it's wonderful to see that recognized. We look forward to continuing to take care of your Mazda in the future. Thanks again for the recommendation!

October 28, 2024

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Employee Rating

Roger is a great salesman. He was super helpful in explaining all the features of the car and with working out my trade in! More

by EMMALOUGHRAN
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Bobby Shields, Roger Thurman

Oct 29, 2024

Mazda Roseville responded

Emma, Thank you for the great review! We're thrilled to hear that Roger was super helpful throughout this process! Providing a smooth and informative experience is what we aim for, and it’s fantastic to know Roger delivered that for you. If you have any more questions or need anything in the future, we're always here to help! Enjoy your new car!

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