Nikki Degraffenreid | Page 14

Expectations unmet Nikki was nice & courteous. However, I shouldn't have to stop back in to pick up a check that should have been mailed out a month prior because th Nikki was nice & courteous. However, I shouldn't have to stop back in to pick up a check that should have been mailed out a month prior because the check was never cut. I shouldn't have to pay more than sticker price for the car that I really want. I shouldn't have to dig back through my paperwork to see that the balance that I had from my prior vehicle was in fact carried forward instead of being "taken care of" as was insisted the day of purchase. I shouldn't have to hear "You're still here?" by employees as I'm waiting on finance because the whole process takes too long. Maybe my expectations are too high but buying a car from a dealership remains one of the worst experiences we have to deal with. This one was no different. More

by NATE2018 Verified Customer Verified Customer

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Great Dealership This dealership makes you feel welcome as soon as you walk in. The sales person was great! The process was quick and easy. I would recommend this dea This dealership makes you feel welcome as soon as you walk in. The sales person was great! The process was quick and easy. I would recommend this dealership to anyone! More

by missy.fotheringham Verified Customer Verified Customer

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Great The costomer rep was the best that I have seen she does her best to get the sale I would hire her for any job that your company has The costomer rep was the best that I have seen she does her best to get the sale I would hire her for any job that your company has More

by BILLIEGUEDJR Verified Customer Verified Customer

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Bait and Switch Great initial quote - about $2500 less than my local dealer - but when I asked for an out the door quote they were $1000 MORE than my local dealer! Of Great initial quote - about $2500 less than my local dealer - but when I asked for an out the door quote they were $1000 MORE than my local dealer! Of course it wasn't itemized so all I can assume is the "Window Tint, Nitrogen fill and 1 year key replacement" are really expensive. Price went from $22,373 to $24,890 with just those changes. Always get an OTD quote and this proves why - prevents me getting sucked into false upfront prices... More

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Good service It was okay. New waiting area could use some snacks if we have to seat there for more than an hour, close to two hours . Overall good service. It was okay. New waiting area could use some snacks if we have to seat there for more than an hour, close to two hours . Overall good service. More

by LUISPEREZ7142 Verified Customer Verified Customer

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2018 KONA Hubby and I could not be more pleased with our New 2018 Hyundai Kona. Joey on Nicole had a bent over backwards attitude and Nicole even helped us w Hubby and I could not be more pleased with our New 2018 Hyundai Kona. Joey on Nicole had a bent over backwards attitude and Nicole even helped us with the new computerized screen under a thunderstorm. The is my 2nd car here and I'm so very pleased with Hyundai's reliability. More

by bellfleita Verified Customer Verified Customer

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Very Disappointed I bought a Used 2013 Hyundai Sonata and only recieved 1 set of keys. I was told that I could purchase another get for 200.00. I should have gotten 2 s I bought a Used 2013 Hyundai Sonata and only recieved 1 set of keys. I was told that I could purchase another get for 200.00. I should have gotten 2 sets of keys at no extra cost. The car was 12,000, by the time they where done with everything the car will cost me 22,000. I also text the salesmen and never got a reply back. So when you are buying a car here everyone if friendly but when you are not happy you are ignored. I am happy with the car. More

by tiger87210 Verified Customer Verified Customer

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New Sonata Nikki did a fantastic job, we appreciate her help, she explained all of the bells and whistles, making us more comfortable with the entire experience Nikki did a fantastic job, we appreciate her help, she explained all of the bells and whistles, making us more comfortable with the entire experience Thank you Nikki. More

by TART1026 Verified Customer Verified Customer

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Great experience! Everyone on the staff was very friendly and seemed to be genuinely interested in helping me choose the right car to meet my needs and preferences. Pat Everyone on the staff was very friendly and seemed to be genuinely interested in helping me choose the right car to meet my needs and preferences. Patrick, Nikki, and Joey were fantastic. More

by KIRILLSMIRNOV Verified Customer Verified Customer

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