Nizam Mushaba | Page 27

Do you believe that dreams come true? I do, now that I've become a proud new owner of a 2013 Subaru Forester with the help of the friendly, dedicated staff at Brattleboro Subaru. I had done all my rese I've become a proud new owner of a 2013 Subaru Forester with the help of the friendly, dedicated staff at Brattleboro Subaru. I had done all my research on what car to buy, and was searching for a Subaru, but I had a strict budget and a car to trade that I owed on. I happened to find the Brattleboro Subaru website on line....and I read every single review and piece of information on the site - how satisfied people were, how much they help people with credit issues, how wonderfully easy an experience it was....and so I emailed them. Mike Masters got right back to me...after several emails, I said to him jokingly "gee, if you read everything written about your dealership, you would think that it's a magical place where dreams come true". One week later, after handling 90% of the transaction via email, I am proof that it ISN'T a dream - it's real (even though I had to keep pinching myself today at the dealership...it totally felt like a dream). If you are looking on their site, reading all the reviews...I'm here to tell you: it IS true. They DO what they say: they get back to you, they are friendly, they find financing, they have cars priced better than anyone and the experience is stress free. They want your business, they treat you with respect, and absolutely NO GAMES - as you read with other reviews, what we agreed upon via email was what was offered. I LOVE my new car, and guess what? I actually had FUN today getting it!!! So, to Mike, Jason, Marie, Luke and Ni - a huge thank you from me. So worth the 4 hour round trip drive. Not only did they meet my payment requirements, they included within that a 6 year 100,000 mile warranty AND I was able to get fog lights added today at the last minute, like it was no problem. Words cannot adequately describe my experience but all I can tell you is, in my 25 years of Customer Service/Public Relations experience, I know what it takes to provide exceptional service, and this team, from management (Mike, the internet manager who greeted me at 8:30 am with a cup of coffee like we talked about to go with the muffins I made) to finance (I actually hugged Ni, the finance guy - who hugs their finance guy at a dealership?? You will want to hug him!!!) to sales (Jason, who let me hang out like we do that every day, and totally attentive to my needs), has all the right tools. Bravo, guys!!! You can be sure I will be recommending you AND buying my next car from you from here on out! More

Helpful 0

Report | Print

We drove across state lines because we heard this dealership was really great. We started our venture via internet with Mike Masters and decided to make the trip out there. From the time we arrived dealership was really great. We started our venture via internet with Mike Masters and decided to make the trip out there. From the time we arrived, we were greeted by every employee we came into contact with. Very friendly group. I am not referring to the the typical sales reps that run up to you the second you drive on the lot. We got right in the vehicle we wanted to test drive (solo, I might add - not a sales rep in the back seat talking away the entire time - a true test drive). Jason went over everything in the vehicle before we did the test drive. Very knowledgeable about the vehicle right down to the radio/iphone connections - very informative and thorough. I appreciated that. No one likes to deal with going back and forth to find a final price that can work, but I have to say the process was better than I expected. I really dread that part. We ended up buying the vehicle and leaving that day with it. They were efficient and very organized. Nizam was terrific - went over everything we needed to know, stopped to answer questions. Overall, I felt that the level of service we received, would warrant anyone to make the trip to Brattleboro Subaru. Jason asked what our best experience was when we were leaving - my husband said the 'solo' test drive and I said the sales rep. I can get that Subaru anywhere, but having the right person there to help me...for me that is priceless. If you are looking to be made to feel like a "number" or just "another sale", don't go there - you will be disappointed. We felt they actually took the time to make it personal, and helped us get the vehicle that we could afford and be proud to drive off the lot. Very happy customers. More

Helpful 0

Report | Print

I recently bought a 2013 impreza wrx and i love it. Everyone was extremely nice and helpful. I felt like i was in good hands. I would recommend this dealership to anyone in the market for a Subaru. Everyone was extremely nice and helpful. I felt like i was in good hands. I would recommend this dealership to anyone in the market for a Subaru. A+ in my book. Thanks again Chris and MIke...!!! More

Helpful 0

Report | Print

I had Great experience with the Subaru of Brattleboro team. They were excellent to deal with and very easy to talk to. They are very trustworthy and I would highly recommend them!! team. They were excellent to deal with and very easy to talk to. They are very trustworthy and I would highly recommend them!! More

Helpful 0

Report | Print

The sales staff with whom we worked strove hard to The sales staff with whom we worked strove hard to accommodate our needs. They worked with us every step of the way to ensure the experience of buyi The sales staff with whom we worked strove hard to accommodate our needs. They worked with us every step of the way to ensure the experience of buying a car from them was fun and easy, especially as relates to our trade in. More

Helpful 0

Report | Print

Great service, very friendly. Best prices around - well worth the drive up from CT. I will definitely be back and will recommend this dealership to friends! worth the drive up from CT. I will definitely be back and will recommend this dealership to friends! More

Helpful 0

Report | Print

Since the first exchange of emails with the Internet Representative (Mike), my personal experience with Brattleboro Subaru has been very positive. They are one of the few dealerships that honor the disc Representative (Mike), my personal experience with Brattleboro Subaru has been very positive. They are one of the few dealerships that honor the discounts found on Truecar.com without asking questions or making it too complicated. I arrived on a saturday afternoon and they were very welcoming and willing to help. They answered all of my questions and Rose explained in great detail all of the features of the car I was interested in. They had one similar to what I needed in stock, and I had the opportunity to test drive it. It surely helped that Rose had the same model as her own personal car, and she could share plenty of in-depth first-hand experience with me. We worked several leasing options, always without any pressure...even if it was getting late! In fact, I bought my new Legacy that same evening from one of those available ins stock. Niz patiently went through all of the paperwork with me, in the meanwhile that Rose personally washed my new car...and all this at around 7pm of a saturday evening! I will definitely go there again if my next car is going to be a Subaru. So far I'm very happy with my new 2013 Subaru Legacy Limited. More

Helpful 0

Report | Print

I am so grateful to Rose, Nizam, Luke, and Eileen for helping my daughter find a dependable, affordable car. Rose seemed to know exactly what we needed. She's a mom, too, and put me right at ease with helping my daughter find a dependable, affordable car. Rose seemed to know exactly what we needed. She's a mom, too, and put me right at ease with her honest, knowledgeable, and friendly assistance. We had several cars to choose from, but Rose had taken the time to find out what my daughter was really looking for in a car. We had looked at another dealership and ended up test driving some cars that really didn't even feel safe. Rose had a nice selection of clean, well maintained, and affordable cars for us to test drive. Once we had made our decision, Rose sent the car over to the service department for a bit of cleaning. (It looked great before it went to service!)Nizam, Luke, and Eileen went to work streamlining the paperwork. By the time we were back with plates for the car, it was all ready to go and looked fantastic! WOW! Really nice and clean! But, best of all, my daughter told me that she feels safe in the car. It really fits her and her hectic lifestyle. I can go home now (I live in Alaska) and feel that my daughter has a dependable car and has made a nice connection with a great dealership. You know we'll be back when it's time for the new car purchase! Additionally, the Brattleboro Subaru Dealership is lovely! Attractive and clean with a staff that provides excellence in service, knowledge, friendliness, and professionalism. I have been a Subaru owner since 1978 and have purchased my cars from dealerships in the Pacific Northwest and Alaska. I am impressed by the Brattleboro Subaru Dealership. They set a new standard of excellence. More

Helpful 0

Report | Print

BY FAR, THIS WAS THE BEST CAR-BUYING EXPERIENCE EVER. I always expect to need a shower after buying a car because of the slime that most car sales people toss at you somewhere in the process. I kept waiti always expect to need a shower after buying a car because of the slime that most car sales people toss at you somewhere in the process. I kept waiting for it to happen; but it never did. From my first internet contact with Mike Masters, to the showroom interaction with Billy Boutilette, to the paperwork filled out with Niz Mushaba, every interaction was extremely courteous and professional. If the car turns out to be as good as the people, I will remain a loyal supporter -- happily telling everyone that it was worth the 100-mile drive to work with these folks. They are setting a new standard for car dealerships; and for the first time ever, I am happy to have a dealership logo on my car. Thanks, and keep up the good work! More

Helpful 0

Report | Print

Chris Ducharme was a great salesman to work with. I told him that I didn't want to be bugged, and he didn't bug me. I spent a lot of time looking at various cars. I owned a 2006 Outback and loved it excep him that I didn't want to be bugged, and he didn't bug me. I spent a lot of time looking at various cars. I owned a 2006 Outback and loved it except for the seats which are too short and very uncomfortable. But I always came back to the Subaru and to Chris. (Subaru Man!) He spent a tremendous amount of time with me over several months. He was always patient and not a pushy salesman. He has a great sense of humor. He is very knowledgeable about the cars, and explains everything clearly and re-explains if I didn't understand. I would wholeheartedly recommend Chris to anyone looking to purchase a Subaru. Nizam was very efficient and knowledgeable at his finance job. He patiently explained all of the paperwork we had to go through. He was very friendly. More

Helpful 0

Report | Print