Noah Elkind

Buyer beware — this review reflects our first-hand experience with this dealership’s sales process. We engaged this dealership through the Costco Auto Program, expecting clear and consistent pricin experience with this dealership’s sales process. We engaged this dealership through the Costco Auto Program, expecting clear and consistent pricing. Over the course of several days, we were provided more than one “official” Costco price. In our case, those prices were higher than publicly advertised pricing from other dealerships for comparable vehicles available at the same time. This created confusion and uncertainty regarding the final purchase price. All pricing discussions occurred over multiple days and were confirmed prior to our visit, so the issues we encountered were not the result of a single conversation or misunderstanding. The primary reason we continued with this dealership was inventory availability — they had the exact vehicle configuration we were seeking when others did not. Despite having completed many vehicle purchases over the years, this was the most difficult and time-consuming sales process we have experienced. Near the final stages of the transaction, the price that had been agreed to days earlier was revisited, leading to an extended discussion regarding an alternate price. The purchase was ultimately completed at the previously agreed-upon price. However, the process took nearly five hours and felt unnecessarily prolonged given that pricing and terms had already been discussed and confirmed earlier. Vehicle delivery did not meet reasonable expectations for a new purchase. Protective plastic remained on door handles, fluids were not topped off, and the vehicle did not appear to have been thoroughly cleaned prior to delivery. We chose not to pursue further resolution with the dealership and instead shared our experience with Costco and the vehicle manufacturer so they are aware of the concerns encountered during the sales and delivery process. Based on our experience, we strongly encourage prospective buyers to confirm all pricing in writing early in the process and to carefully inspect the vehicle prior to finalizing a purchase. UPDATE: The dealer sent me the following "Dear customer, I'd love to identify your deal and found out how this UNACCEPTABLE process was completed. We have been doing business with Costco for well over 15 years and never have this problem. I want to identify all parties involved to find out how they messed this up so bad while also offering you compensation for the horrible experience" I replied with the information and quickly realized this person was part of the original purchase drama. I never heard back from them and no "compensation" either. More

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Went in to get an idea of what would be available in my price range and they blew me away. Christian Ternon was very personable and knowledgeable and a pleasure to work with. I will be sending everyone I k price range and they blew me away. Christian Ternon was very personable and knowledgeable and a pleasure to work with. I will be sending everyone I know looking for a car to him and Royal Moore. More

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If you’re looking for great customers service at a family owned businesss. You have to come to Royal Moore GMC. Please ask for Johnothan and he will go the extra mile to accommodate all your needs!! owned businesss. You have to come to Royal Moore GMC. Please ask for Johnothan and he will go the extra mile to accommodate all your needs!! More

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From start to finish they were phenomenal to work with. Jaike helped me with the sales end and he did an awesome job and was knowledgeable about my Jeep Grand Cherokee L. Noah in finance was also really gr Jaike helped me with the sales end and he did an awesome job and was knowledgeable about my Jeep Grand Cherokee L. Noah in finance was also really great to work with and he even got me a better rate than my pre qualification rate. More

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I had a great experience at Royal Moore! Brandon Lee was awesome to work with and made buying my vehicle a smooth process. I really appreciated his help throughout. Brandon Lee was awesome to work with and made buying my vehicle a smooth process. I really appreciated his help throughout. More

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We worked with Brandon Lee. He was fantastic and practiced no-pressure sales. Overall, we had a great experience He was fantastic and practiced no-pressure sales. Overall, we had a great experience More

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Had such a great, easy, and relatively fast experience. Huge shout out to Tanner Ladd for answering all my questions and being the main reason the experience was so great. Huge shout out to Tanner Ladd for answering all my questions and being the main reason the experience was so great. More

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BEST car buying experience EVER! Every one of these guys were amazing and I truly felt cared for and listened to! Every one of these guys were amazing and I truly felt cared for and listened to! More

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Great customer service, very polite, and looks for great deals for customers will love and be happy with deals for customers will love and be happy with More

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They where fast and helped me get a 1day turn around with a great rate on a used pickup a great rate on a used pickup More

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