Nolan Gilbert

Steve was wonderful to work with. The whole process went smoothly. Would return when in the market for a new car. The whole process went smoothly. Would return when in the market for a new car. More

by CHARITY.CENTER Verified Customer Verified Customer

Report | Print

I scheduled service on a Friday because they showed that there was an open appointment. However, my vehicle wasn't even looked at until Monday. I had canceled service with another repair shop because this there was an open appointment. However, my vehicle wasn't even looked at until Monday. I had canceled service with another repair shop because this appointment was supposed to be sooner. Why show an open appointment if you can't actually get to my repair? At least the other shop was honest about when they could get me in. Also, I received no updates Friday afternoon or on Saturday despite calling and leaving messages to get updates. A purvis service rep that used to work there, David, was always proactive in keeping me updated. A positive was that the repair, once started, was quick and fixed the problem. When I went to pick up my vehicle, the only service rep there was on the phone. I was but greeted or even acknowledged and finally the cashier had to find my paperwork. I never talked with a rep for a closeout of the repair. More

by Tlfehringer Verified Customer Verified Customer

Report | Print

They were very courteous, communication was excellent and work was done in a timely manner work was done in a timely manner More

by jttimmer Verified Customer Verified Customer

Report | Print

Very knowledgeable and friendly. I usually stay and wait for the service. The show room is very clean. I usually stay and wait for the service. The show room is very clean. More

by banking2015 Verified Customer Verified Customer

Report | Print

Nolan did a great job at getting my truck serviced and letting me know about GM points I can use letting me know about GM points I can use More

by jpetrey2018 Verified Customer Verified Customer

Report | Print

Very helpful answering my questions, beautiful vehicle. Brakes on car should have been better. I took vehicle to Russell’s Auto Repair and had new front brakes installed on vehicle. Extra expense tota Brakes on car should have been better. I took vehicle to Russell’s Auto Repair and had new front brakes installed on vehicle. Extra expense total $507. Front brakes had rusty rotors, hard spots, front pads was hard glazed. Replaced front pads and rotors. Sincerely. Cindy Younkman 513-377-7968 More

by CIYOUNKMAN Verified Customer Verified Customer

Report | Print

Friendly, Courtesy . Easy to schedule appointment. Let me use my rewards to pay bill great Easy to schedule appointment. Let me use my rewards to pay bill great More

by JUDYJUDYTOOLTIME Verified Customer Verified Customer

Report | Print

Excellent service. I appreciated the loaner car and the quick repair of my brakes.it was an unexpected repair but the staff made the whole process seamless.Again,GREAT I appreciated the loaner car and the quick repair of my brakes.it was an unexpected repair but the staff made the whole process seamless.Again,GREAT customer service. More

by LISAJARDINE14 Verified Customer Verified Customer

Report | Print

Nolan took very good care of me and my car. Word, word, word, word and word Word, word, word, word and word More

by nebstone Verified Customer Verified Customer

Report | Print

Service is always great and the staff is very friendly and efficient. They keep me informed of any required maintenance. and efficient. They keep me informed of any required maintenance. More

by SIHENSLEY1 Verified Customer Verified Customer

Report | Print