Norm Stern
Norm Stern at Suburban Ford of Waterford
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Norm Stern | Page 6

Commercial Sales

Suburban Ford of Waterford

6975 Highland Rd
Waterford, MI 48327

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5.0
69 Reviews

As one of our Commercial Sales Specialists, Norm has been in auto sales for almost 30 years. He has had detailed experience in every aspect of a dealership from Financing to Customer Accounts to Sales. Customer service is his top priority, as he has won multiple awards for it. Norm thoroughly enjoys golf during non-business hours, as well as other sports activities. He is deeply involved at his church. Norm can facilitate any Commercial or Large Truck orders.

Dealership Experience

21 yrs, 10 mos

Industry Experience

37 yrs, 5 mos

Specialties & Trainings

Ford Certified, Ford CPO Certified and Ford Commercial Certified

5.0

69 Reviews

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69 Reviews of Norm Stern

December 20, 2014

Dealership Rating

Loving my first leased car!! Thank you Norm for helping me get my very first new car. He helped me find a car that fit my budget. Norm has taken care of my family for years. I gre More

by heather.mngm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

December 15, 2014

Dealership Rating

Love my new car! My sales person, Norm Stern was the greatest! He listen to what I wanted and got me the perfect car at the perfect price! No pressure and boy he had a More

by Meredithzf
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Dec 15, 2014

Suburban Ford of Waterford responded

Thank you for the great feedback! At the end of the day we strive to make sure every customer feels as though they found the perfect vehicle, at the right price, with the best service, and great team to support them down the road. We're glad to hear your customer experience met all of those goals! Enjoy your new vehicle, and we look forward to working with you again!

December 13, 2014

Dealership Rating

My experience with Suburban Ford of Waterford was excellent! I would like to thank Norm Stern for his dedication to his customers. Norm has always taking care of myself, my family and my friends. I recommend him More

by corywestover
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Dec 15, 2014

Suburban Ford of Waterford responded

Corina, thank you for the feedback! Customer service & satisfaction is always our top priority. We're glad you shared your a positive experience with us! Enjoy your new car! We look forward to working with you when you're ready for your next one, and taking care of all your service needs in between!

November 30, 2014

Dealership Rating

totally satisfied Norm Stern is thorough, knowledgeable, and aware of his customers' priorities. Buying a new car was an easy process! I am confident that other custome More

by missjamie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

November 02, 2014

Dealership Rating

HASSLE FREE! I was looking for a new lease vehicle and was having some trouble finding a dealer that would help me terminate the lease on my current vehicle, an Es More

by Jacquelynne Alizadeh
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jennifer

September 23, 2014

Dealership Rating

Moved Mountains Norm Stern made my trade-in happen super quick. He knew what I wanted and what I didn't want! Thank you again Norm and Suburban Ford of Waterford. More

by vsjustice
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

July 08, 2014

Dealership Rating

Vehicile Purchase My salesman; Norm Stern, was very helpful in fulfilling my purchase/lease of the new truck. Providing what I was looking for within my budget. This i More

by wendell02
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

April 22, 2014

Dealership Rating

Ford Escape Titanium Having owned a 2007 Escape, I decided to up-grade. Dealing with Norm Stern was like dealing with an old friend. He was extremely knowledgeable. He to More

by barbwhitelake
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

March 31, 2014

Dealership Rating

After having a horrible experience with a Ford dealership in Wyoming, I was very hesitant to engage another Ford dealer and Ford product. Luckily, I know a guy who knows a guy and I got in touch with Norm S More

by katemca
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

March 22, 2014

Dealership Rating

Outstanding! They helped me purchased a "New Car" with a really low credit score! Purchased a NEW Ford Fusion. It's an amazing car the team members were outstanding. The patience and the willi More

by dmc2014
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sam West , Naomi Rioux-Janssen, Chris Herrera

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