Norma King | Page 5

Norma King was very friendly and knowledgeable and did not pressure us into buying a car. We purchased a Mazda based on it's good ratings and the recommendation of a friend. Having been to a Subaru dealer not pressure us into buying a car. We purchased a Mazda based on it's good ratings and the recommendation of a friend. Having been to a Subaru dealer that pressured us it was a welcome relief to work with sales people that respected our style of car shopping. Norma was very helpful after we bought the car with showing us all the new technology we aren't used to. More

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Purchasing a vehicle with Norma at Morong-Falmouth was a great experience! Norma went over, above and beyond what is expected. Her knowledge, professionalism and great personality was very refreshing! If great experience! Norma went over, above and beyond what is expected. Her knowledge, professionalism and great personality was very refreshing! If you want a stress-free experience and a no-nonsense interaction, I would highly recommend you seek out Norma King at Morong-Falmouth! More

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After contacting you, I did receive a phone call the next day, which was impressive. Since then...crickets. I have since left another message, and am awaiting to hear back. day, which was impressive. Since then...crickets. I have since left another message, and am awaiting to hear back. More

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Fantastic first time car buying experience at Morong! Norma was so friendly and very knowledgeable about the car I purchased. She made the processes easy and enjoyable. Norma was so friendly and very knowledgeable about the car I purchased. She made the processes easy and enjoyable. More

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Norma King is Awesome! Working with Norma was a great experience. She made it super easy for my mom who bought her last car in 2002. Would recommend Norma and Morong to an Working with Norma was a great experience. She made it super easy for my mom who bought her last car in 2002. Would recommend Norma and Morong to anyone looking for a good deal and great service! More

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Excellent customer service! We just purchased our first VW, and Norma King made the process as easy as possible. She was also a pleasure to speak with - it's clear she cares abou We just purchased our first VW, and Norma King made the process as easy as possible. She was also a pleasure to speak with - it's clear she cares about relationships with her customers! Overall a great experience! More

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Wonderful experience Norma and Alex were wonderful. We told them we were not ready to buy and just wanted to look, they couldn’t have been nicer (particularly considering Norma and Alex were wonderful. We told them we were not ready to buy and just wanted to look, they couldn’t have been nicer (particularly considering there was no expectation of a sale). Then when we were ready, they didn’t have the spec we wanted, but Norma tracked one down in Virginia and delivered it 3 days later. Kept us informed every step of the way. Delightful to deal with, real people, completely changes your view of the car sales process. Thanks! More

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Awkward and lots of time wasted In short: I came prepared and ready to buy. The dealership seemed completely unprepared. It was a strange 2-day process. I made an appointment for In short: I came prepared and ready to buy. The dealership seemed completely unprepared. It was a strange 2-day process. I made an appointment for the morning to bring my current vehicle (for possible trade-in) and test drive the car I was looking at. They handed off the keys and I test drove the vehicle without a problem. When I returned I was told they needed to inspect my trade-in vehicle. I feel like this is something that should have been done while I was test driving, and that the fact they didn't think to ask to do that began a strange series of waiting, return trips, and awkwardness. So, I left because I had to get to work. Later that morning I received an email sent from a phone. The email address was just the phone number and there was zero indication it was coming from Morong Falmouth. I reluctantly opened the email to find that it was just a picture of Morong's proposed purchase agreement for the vehicle I was interested in. But it was a picture taken from a phone and sent. I have no idea why something more official or professional-looking could not have been sent to me. So basically, the agreement with the proposed purchase numbers was printed out then someone held their phone over it, took a picture, and sent it to me. I've never seen anything like this before at any dealership we've worked with. I replied to the email with a counter offer (pending trade-in vehicle inspection) and sent it to a @morong.com email address for the salesperson and the business development contact (who responds to online queries). After hearing nothing for 2 hours, I called to find out that the sales person hadn't even looked at the email I sent. We returned that afternoon for an inspection of the trade-in vehicle. I couldn't attend so I sent my husband. That all seemed to go fine, but again seemed like something that could have/should have been taken care of in the morning. While my husband is there, I get an odd phone call from someone else at Morong who is replying to my email from the morning asking about the numbers. Incredibly awkward. I told her that the husband was just there and the numbers were finalized already. So, the husband pays a fee to basically hold the vehicle until tomorrow so I can go back in in the morning again and purchase. I am told that the finance person doesn't come in until 9am, so we wouldn't be able to finalize everything until then. But I was encouraged to come in early and get things signed so that when 9am rolled around, I could be in and out in 15 minutes. ((They open at 8am. This was a cash purchase. I recommend not opening at 8am if business cannot be conducted during operating hours.)) When I arrive, they tell me they couldn't run my husband's credit card because he wasn't the one purchasing the vehicle. ((What??)) There is also only a $2000 limit on what you can put on your credit card for a purchase, which seems pretty low for a luxury vehicle dealership. Paperwork gets signed. Finance tries to upsell me on over $7000 worth of protection plans and whatever else. ((It's a used car that is less than $20k. Come on.)) The car is out front, they're putting the plates on. They find that one of the headlights was not working and needed to be replaced, so they take it across to the street to be serviced. I think we are past 9:30am at this point. So I wait. I ask for updates and why it seems to be taking so long to replace a headlight. There was no good explanation given (I'm told 'the person i spoke to over there doesn't know-- they aren't the ones working on it.') This is really frustrating because it wasn't a secret that I was coming in in the morning to buy this car. Plus all that time while I was signing paperwork and what not, this could have been handled. Another strange moment-- the manager (I assume?) while making small talk tells me she owns a couple of Land Rovers and loves them. Which is great, but these are not cars that Morong sells. By 10:30am I let them know that I need to leave for some work calls. They give me a Morong loaner vehicle. I receive no further updates until around 2:15pm when I'm told that someone is driving the car to my house to drop it off and pick up the loaner. Car arrives around/after 3pm. Around 5pm I call the sales rep to get a little more information on what happened/was there anything else wrong with the car, etc. (Sales rep was working until 7pm that day.) I get a return call at 7:30pm where the explanation was basically nothing was wrong-- just didn't have the correct bulb and needed to go get one. Then so-and-so was on their lunch break and couldn't deliver the car so we had to wait until someone could deliver it to you. This was easily the most drawn-out, awkward car buying experience I've ever had. And we've purchased at least 5 vehicles from various dealerships over the last 7 years. It just seemed like they didn't know what to do when they had a buyer that 1) needed no convincing, 2) was ready to buy right away, and 3) was going to pay cash. No one seemed ready. More

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Thank you Norma and staff for being so great to work with! Everyone was so kind and patient with me, thoroughly explaining and making sure I was comfortable in making such a huge and exciting purchase! with! Everyone was so kind and patient with me, thoroughly explaining and making sure I was comfortable in making such a huge and exciting purchase! More

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Friendly, Quick, Not pushy I loved working with Dan in getting my new GTI. He was able to find me one that checked all the boxes (and then some). I loved my previous VW that a t I loved working with Dan in getting my new GTI. He was able to find me one that checked all the boxes (and then some). I loved my previous VW that a tree decided to take from me in that early July storm. My insurance covered it and then I had to start the process of buying another car just 1.5 years after getting that one... so I obviously returned to Dan at Morong who got me into this GTI. He made my previous experience work out great and he made this was excellent as well. I highly recommend Morong. Norma assisted me as well, she was very professional and helpful for the brief time she helped me. More

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