Norman Frantz | Page 43

Excellent Work The service was great. Norman Frantz is an excellent service advisor. I highly recommend him. Everything was first class. They do wonderful work. I wa The service was great. Norman Frantz is an excellent service advisor. I highly recommend him. Everything was first class. They do wonderful work. I was truly satisfied with the service. More

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Service Norman Frantz is a great service person that I trust. The car was ready when promised. Our concern was the cost due to financial stress but we agreed Norman Frantz is a great service person that I trust. The car was ready when promised. Our concern was the cost due to financial stress but we agreed safety comes first. More

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5 stars Great. Service every body did the right thing time spent was short to get my car serviced had coffee and bagels during the wait 5 stard Great. Service every body did the right thing time spent was short to get my car serviced had coffee and bagels during the wait 5 stard More

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Excellent customer service! The service provider was able to find me the discounts that were available for the service I was looking for. Vehicle was nicely washed. I'm happy. The service provider was able to find me the discounts that were available for the service I was looking for. Vehicle was nicely washed. I'm happy. More

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Excellent service department Love the Service Department. Mr Frantz knowledgeable and a pleasure to work with. My vehicle was serviced, everything done that was promised and retu Love the Service Department. Mr Frantz knowledgeable and a pleasure to work with. My vehicle was serviced, everything done that was promised and returned to me in a timely manner. Wish the sales department was as efficient. More

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Friendly Customer Service. Service okay. I brought my 2004 4Runner in for an annual oil change and tire rotation. The advisor Norman was very nice and helpful. Truck came back very clean! I d I brought my 2004 4Runner in for an annual oil change and tire rotation. The advisor Norman was very nice and helpful. Truck came back very clean! I did find out a couple days later that they do not check or service your battery during inspections or offer tire balance with rotation. The battery was very dirty with acid plus the drive over 60 miles was very bumpy! More

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Staff knows the meaning of good service, not always admin. After having an issue getting my dashboard replaced and waiting for the part to come in a year later. The issue was resolved with the help of Toyota After having an issue getting my dashboard replaced and waiting for the part to come in a year later. The issue was resolved with the help of Toyota Customer Care.. My dashboard came in and I was reluctant to have Al Hendrickson Toyota install it. The Service Writer Mr. Norman Frantz understood my problem. He told me he was new to Al Hendrickson and if I would give him the opportunity to get things right. Norman made some good points and my car was taken care of. Norman Frantz did what the management at Al Henderickson could not do. He handle the problem with professionalism, and the best, outstanding customer service. I can't say enough about how great Norman was in turning this mess that management made into a very positive result. Marie DeMore More

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Service on my Corolla The service that I received from Norman Frantz was EXCELLENT! He is always so helpful and extremely polite. He is a pleasure to work with and knows The service that I received from Norman Frantz was EXCELLENT! He is always so helpful and extremely polite. He is a pleasure to work with and knows exactly what my car needs to have done when I bring it in for service. More

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My Service Rep (Norman Frantz) Norman is always on top of his game. He is very professional and each time I have brought my Camary in for service he takes care of all details. I m Norman is always on top of his game. He is very professional and each time I have brought my Camary in for service he takes care of all details. I make sure that he will be available when I make my appoints. He is always friendly and does "service with a smile" More

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Replacing side view mirror I bought my Tacoma at Ed Morse in Delray This was my first time @ Al Hendrickson for service They treated me very well. I was kept updated as to h I bought my Tacoma at Ed Morse in Delray This was my first time @ Al Hendrickson for service They treated me very well. I was kept updated as to how long the service was going to take and it was very accurate More

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