Norman Johnston | Page 59

Not easy to sell my Husband a car My Husband has worked in the car industry in various positions for over 30 years and is an automobile enthusiast to boot. We had previously leased a 2 My Husband has worked in the car industry in various positions for over 30 years and is an automobile enthusiast to boot. We had previously leased a 2013 Volvo S60 and had been happy with the car, the local Volvo dealership very much wanted us to stay a Volvo customers and had made us a very aggressively priced lease available. My Husband and I had researched and looked at cars for over two weeks before meeting Norm Johnston and his managers at Naples Acura. We discussed our needs for a few minutes with Norm and he then went to work. His suggestion for us was a new 2016 ILX, after a test drive of the new dual clutch 8-speed car both my husband and I were sold. I loved the sporty good looks and he loved the power-train and road presence. We are payment shoppers and with very little back and forth Naples Acura made us a great offer and we took delivery of the car on the spot, the Volvo no longer a consideration. The whole experience was first rate and done surprisingly fast. We are new to the Acura brand and the ILX is their entry level model but after spending a few days with the car we are already developing brand loyalty and will look forward to a long relationship with Naples Acura and this brand. More

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Recent purchase of a 2016 TLX Naples Acura is the most accommodating dealership I have ever dealt with. This is my third vehicle I have purchased from Norm Jonhston, and will not b Naples Acura is the most accommodating dealership I have ever dealt with. This is my third vehicle I have purchased from Norm Jonhston, and will not be my last. He makes the car buying experience quick and painless. He is extremely helpful (as is the rest of the staff) and makes sure you know your new vehicle inside and out before you leave the lot. I highly recommend this dealership, and Norm Jonhston specifically, if you're looking to purchase a vehicle, without the worries of being pressured and hassled. Thank you Naples Acura! More

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Norman Johnston Let me say I had a wonderful experience in purchasing my 2016 Acura RLS from Norman Johnston at the Naples Acura dealership on Airport Road week. He Let me say I had a wonderful experience in purchasing my 2016 Acura RLS from Norman Johnston at the Naples Acura dealership on Airport Road week. He was most knowledgeable and very courteous. Once the test drive, negotiations, and purchase was complete he went over the cars review completely. Not only was working with Norm pleasurable, and buying a car is not thought that way, but the entire staff at Naples Acura were friendly and customer driven. Norm's follow up conversations have been helpful and I look forward to continuing my relationship with him and all the staff at Naples Acura. Thank you More

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The best buying experience! Norm Johnston was excellent along with Joe. Eisenberg. Norm followed up to my email promptly when I contacted the dealership. When I arrived at the de Norm Johnston was excellent along with Joe. Eisenberg. Norm followed up to my email promptly when I contacted the dealership. When I arrived at the dealership he was kind, courteous and professional never pressuring me in any way. Both Norm and Joe made me feel like family, and you just don't get that anymore. I thoroughly enjoyed my experience. Please don't change anything. Joe was kind and listened intently, willing to work with me WITHOUT any pressure. Thanks to the both of you! Keep up the good work! I love my Acura!!! More

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Stress-free car lease experience My lease was coming to an end. I debated for two months whether to buy the car, lease a new model or return it and purchase or lease a different brand My lease was coming to an end. I debated for two months whether to buy the car, lease a new model or return it and purchase or lease a different brand altogether. Every three years I torture myself, reading about cars, comparing prices. I always feel bad getting rid of my cars because I take great care of them. This time I called Norm from the Acura dealer and told him over the phone what car I wanted and to have some prices ready foe me. Within two hours I was signing a lease on a brand new Acura TLX. It was the most painless and stress-free car lease experience. ever. All the employees I dealt with that day had a wonderful, genuine attitude toward me. They made me feel at ease. Norm went out of his way to accommodate me, explain in every detail all the car features from the remote key all the way to the steps to repair a flat tire (most cars are getting rid of their spare tires). Norm is a gentleman, a professional and a great salesperson. He knows his business very well but above all he knows how to treat his customers with respect. More

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Satisfied customer My first visit to Naples Acura was for a routine service appointment. The work was done and, to my delight, the car was cleaned inside and out. After My first visit to Naples Acura was for a routine service appointment. The work was done and, to my delight, the car was cleaned inside and out. After returning from a long trip north, the car looked as good as new. So when our lease was up we went back to Naples Acura to look at the new models. We love the RDX. We looked at other cars and dealerships but decided to lease another RDX from Naples Acura. Norm Johnson showed us the new features and colors and patiently walked us through the various purchase and leasing options. We never felt pressured and Norm was there to provide any additional information that we needed. The car was ready at the agreed time and the switch to the new vehicle went smoothly. Excellent dealership. Friendly staff. I highly recommend Naples Acura and Norm Johnson. More

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Great Buying Experience I have bought many automobiles over my 73 years but I can't say that any of the sales personnel could even come close to the professional and friendly I have bought many automobiles over my 73 years but I can't say that any of the sales personnel could even come close to the professional and friendly service that we received from Norm (Johnston). Plus my wife and I know that our Acura is the best value we could possibly have in the latest of high tech luxury vehicle. The dealership was clean, the atmosphere friendly which instills confidence in a buyer. We will definitely return for other care when we are ready and will service our car exclusively at Acura of Naples. Thanks Norm!!! More

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professional curtious service This is the 2nd MDX I have purchased from Naples Acura and my experience has been positive both times. I live over 60 miles from the Naples Acura dea This is the 2nd MDX I have purchased from Naples Acura and my experience has been positive both times. I live over 60 miles from the Naples Acura dealership and pass by another dealership half the distance away to get there however it is worth the extra drive. This is the first time I have dealt with Norman Johnson and found him to be both processional and knowledgeable. Norman took the time to fully explore with me all of my options and he did not make me feel like I was under pressure. Everyone I dealt with at Naples Acura from sales, management and service made me feel good about buying a car and not like they were doing me a favor by selling me the car. More

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Truly Smooth Sailing The entire team made the process of trading in our former RDX for a new RDX completely painless. Every aspect of the process was handled efficiently a The entire team made the process of trading in our former RDX for a new RDX completely painless. Every aspect of the process was handled efficiently and effectively.. All our questions were answered quickly with a smile. We particularly appreciated the effort spent to find us from another dealer in a different part of Florida the exact model and color we sought at the price we had already agreed upon. More

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Very Professional experience Dealing with Car showrooms are always a problem in my opinion . Not so with Naples Acura. The team there were very professional and not in a must sell Dealing with Car showrooms are always a problem in my opinion . Not so with Naples Acura. The team there were very professional and not in a must sell quota mindset but rather a " how can I help the customer" mind set. Norm was very professional from the moment we spoke on the phone to his follow up after we purchased the Acura MDX. I would highly recommend Naples Acura and Norm Johnston. More

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