Norman Johnston | Page 69

The best buying experience! Norm Johnston was excellent along with Joe. Eisenberg. Norm followed up to my email promptly when I contacted the dealership. When I arrived at the de Norm Johnston was excellent along with Joe. Eisenberg. Norm followed up to my email promptly when I contacted the dealership. When I arrived at the dealership he was kind, courteous and professional never pressuring me in any way. Both Norm and Joe made me feel like family, and you just don't get that anymore. I thoroughly enjoyed my experience. Please don't change anything. Joe was kind and listened intently, willing to work with me WITHOUT any pressure. Thanks to the both of you! Keep up the good work! I love my Acura!!! More

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Stress-free car lease experience My lease was coming to an end. I debated for two months whether to buy the car, lease a new model or return it and purchase or lease a different brand My lease was coming to an end. I debated for two months whether to buy the car, lease a new model or return it and purchase or lease a different brand altogether. Every three years I torture myself, reading about cars, comparing prices. I always feel bad getting rid of my cars because I take great care of them. This time I called Norm from the Acura dealer and told him over the phone what car I wanted and to have some prices ready foe me. Within two hours I was signing a lease on a brand new Acura TLX. It was the most painless and stress-free car lease experience. ever. All the employees I dealt with that day had a wonderful, genuine attitude toward me. They made me feel at ease. Norm went out of his way to accommodate me, explain in every detail all the car features from the remote key all the way to the steps to repair a flat tire (most cars are getting rid of their spare tires). Norm is a gentleman, a professional and a great salesperson. He knows his business very well but above all he knows how to treat his customers with respect. More

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Great Buying Experience I have bought many automobiles over my 73 years but I can't say that any of the sales personnel could even come close to the professional and friendly I have bought many automobiles over my 73 years but I can't say that any of the sales personnel could even come close to the professional and friendly service that we received from Norm (Johnston). Plus my wife and I know that our Acura is the best value we could possibly have in the latest of high tech luxury vehicle. The dealership was clean, the atmosphere friendly which instills confidence in a buyer. We will definitely return for other care when we are ready and will service our car exclusively at Acura of Naples. Thanks Norm!!! More

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Satisfied customer My first visit to Naples Acura was for a routine service appointment. The work was done and, to my delight, the car was cleaned inside and out. After My first visit to Naples Acura was for a routine service appointment. The work was done and, to my delight, the car was cleaned inside and out. After returning from a long trip north, the car looked as good as new. So when our lease was up we went back to Naples Acura to look at the new models. We love the RDX. We looked at other cars and dealerships but decided to lease another RDX from Naples Acura. Norm Johnson showed us the new features and colors and patiently walked us through the various purchase and leasing options. We never felt pressured and Norm was there to provide any additional information that we needed. The car was ready at the agreed time and the switch to the new vehicle went smoothly. Excellent dealership. Friendly staff. I highly recommend Naples Acura and Norm Johnson. More

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professional curtious service This is the 2nd MDX I have purchased from Naples Acura and my experience has been positive both times. I live over 60 miles from the Naples Acura dea This is the 2nd MDX I have purchased from Naples Acura and my experience has been positive both times. I live over 60 miles from the Naples Acura dealership and pass by another dealership half the distance away to get there however it is worth the extra drive. This is the first time I have dealt with Norman Johnson and found him to be both processional and knowledgeable. Norman took the time to fully explore with me all of my options and he did not make me feel like I was under pressure. Everyone I dealt with at Naples Acura from sales, management and service made me feel good about buying a car and not like they were doing me a favor by selling me the car. More

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Truly Smooth Sailing The entire team made the process of trading in our former RDX for a new RDX completely painless. Every aspect of the process was handled efficiently a The entire team made the process of trading in our former RDX for a new RDX completely painless. Every aspect of the process was handled efficiently and effectively.. All our questions were answered quickly with a smile. We particularly appreciated the effort spent to find us from another dealer in a different part of Florida the exact model and color we sought at the price we had already agreed upon. More

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Very Professional experience Dealing with Car showrooms are always a problem in my opinion . Not so with Naples Acura. The team there were very professional and not in a must sell Dealing with Car showrooms are always a problem in my opinion . Not so with Naples Acura. The team there were very professional and not in a must sell quota mindset but rather a " how can I help the customer" mind set. Norm was very professional from the moment we spoke on the phone to his follow up after we purchased the Acura MDX. I would highly recommend Naples Acura and Norm Johnston. More

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super salesman Norman has helped us purchase not one ,but two Acuras. He is patient as well as knowledgeable about the cars he is selling. Norman is neither pushy or Norman has helped us purchase not one ,but two Acuras. He is patient as well as knowledgeable about the cars he is selling. Norman is neither pushy or flashy; he makes you feel comfortable. When we went to pick up our latest Acrua, Norman took as much time as we needed to explain and show us how the features had changed and gave us ample instruction before we ever left the lot. He also made us promise to call is we had ANY questions after we had spent a day with the car. If I am asked who to see at Naples Acrua, the answer will be Norman Johnston. Sincerely happy customers, Tony and Linda Schuler More

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The Best Dealership!!!!!!! I cannot say enough about Naples Acura. They are the best!!!!!! I bought my first Acura RDX from Scanlon Acura before they moved into their new space I cannot say enough about Naples Acura. They are the best!!!!!! I bought my first Acura RDX from Scanlon Acura before they moved into their new space. The only reason I bought from them was because I loved the RDX and we had a wonderful sales person, who is no longer with Scanlon Acura. He persisted in trying to get us the best deal with his Manager, Joe, who kept resisting any offer. We finally got a deal we could live with, Thanks to John. We love the vehicle and it has services us well. We have tried so many times to deal with Joe at Scanlon Acura to get into an upgraded model of the RDX and stay with the dealership. Joe is a very unfriendly and cold individual and would ignore my husband and me when we were in for service. He has ignored both of us while in for service on the RDX and walked by us without even acknowledging either one of us. I would never go back to them for a vehicle. We are both so happy with Naples Acura. The sales person, Norm, Nd the general manager bent over backwards to make us happy and make a deal with us. I am now driving a new 2016 RDX and got a deal that worked for our budget. Joe would never talk to us or even try to come up with a deal that would work for us. Love Naples Acura, Norm the sales person and the manager/general manager. They are the best. I will continue to deal with Naples Acura. Too bad for Scanlon Acura. They need to sort out their people and realize they are not doing a good job for Scanlon. Thanks Naples Acura. Love my new car!!!!!!!!!!!!!!! More

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Ease of purchasing a car This experience of purchasing a new car was so easy. Mr. Norman Johnston was so nice and patient with the process. I was only going to look and get This experience of purchasing a new car was so easy. Mr. Norman Johnston was so nice and patient with the process. I was only going to look and get prices of the cars and I ended up purchasing a new 2016 Acura. All this took place Christmas Eve. I never felt rushed or pushed into anything. All the staff at Naples Acura could not be more helpful. Mr. Norman Johnston and the staff are very professional. More

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