Norman Shaya
Norman Shaya at Serra Ford Rochester Hills

Norman Shaya

New

Serra Ford Rochester Hills

2890 South Rochester Road
Rochester Hills, MI 48307

5.0
12 Reviews
5.0

12 Reviews

Write a Review

Dealership Experience

4 yrs, 9 mos

Industry Experience

4 yrs, 9 mos

Languages Spoken

English English

12 Reviews of Norman Shaya

May 24, 2025

Dealership Rating
Employee Rating

This new dealership is super nice and clean. Employees are helpful and nice. Would recommend. More

by Anthonymgarascia
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 25, 2025

Serra Ford Rochester Hills responded

Hello, thank you for leaving such a great review and high star rating. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 14, 2025

Dealership Rating
Employee Rating

Norman Shaya was very helpful with getting me into my new truck. Was very professional and answered all questions I had. They were able to work with me to get best deal possible! More

by Saba Saba
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 16, 2025

Serra Ford Rochester Hills responded

Saba, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!

April 19, 2025

Dealership Rating
Employee Rating

It's a nice dealership. The lady is very nice. She is trying to get me approved More

by barbietingzatl
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 21, 2025

Serra Ford Rochester Hills responded

Hi, we are happy we could make your experience a positive one! If there is anything else we can do to assist you, please let us know! Take care!

March 23, 2025

Dealership Rating
Employee Rating

Great service from Norman and Emily as well as Alex the finance guy. Would not hesitate to purchase another vehicle from this dealership and they are an hour from us so that is saying a lot. More

by Tbnowak5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alex

Mar 26, 2025

Serra Ford Rochester Hills responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If there is anything else we can do to assist you, please let us know! Take care!

August 23, 2024

Dealership Rating
Employee Rating

Do a great job of getting in and out of dealership when purchase new vehicle. More

by Bucknut
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

July 09, 2024

Dealership Rating
Employee Rating

ALL my needs were met the sale person was very helpful and courteous and knowledgeable and well prepared More

by guadagnino
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: James Dluzynski

Jul 11, 2024

Serra Ford Rochester Hills responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

June 15, 2024

Dealership Rating
Employee Rating

Great service and dealership! Friendly and helpful sales people. Looking forward to working with them again. More

by amesr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 29, 2024

Serra Ford Rochester Hills responded

Hi, thank you for leaving such a great review and high star rating. Please let us know if there is ever anything else we can do for you! Safe travels!

October 10, 2023

Dealership Rating
Employee Rating

They found the car I wanted and did a dealer trade for it in one day. Completing the purchase paperwork was fast and easy. My sales person, Norman, was very helpful and he even drove my proof of onsurance to More

by Mustang #2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 12, 2023

Serra Ford Rochester Hills responded

Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Serra Ford Rochester Hills, we value our customers and we look forward to seeing you on your next visit. Take care!

September 09, 2023

Dealership Rating
Employee Rating

I had interest in replacing my GMC Sierra with a new F150 however didn’t have a plan to sell my current vehicle and wasn’t sure I’d get what I needed to make it make sense. Norman invited me in to check out More

by Mholiak1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 13, 2023

Serra Ford Rochester Hills responded

Hi, we are delighted to have provided you with such a positive experience! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

June 24, 2023

Dealership Rating
Employee Rating

Norman was helpful and friendly. He certainly deserves a 5 star rating. The rest of the dealership process was a little slow and we had a lot of waiting around. They helped this by More

by Sarah Nielsen
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Sep 13, 2023

Serra Ford Rochester Hills responded

Hi Sarah, thank you for taking the time out of your day to tell us about your experience. Please let us know if there is ever anything else we can do for you! Safe travels!

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