Professionalism
Attention to needs
Organized
Response
Time
Fair Options
Transportation Assistance
Reliability
Backup Assistance
Problem Solving
Time
Fair Options
Transportation Assistance
Reliability
Backup Assistance
Problem Solving
More
by VANCOUVER
Worked with Norman and he was great.
Very professional, worked to make a deal work out, and was easy to work with
Very professional, worked to make a deal work out, and was easy to work with
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by josephjcox6
Sep 01, 2025 -
Serra Ford Rochester Hills responded
Hello, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!
This new dealership is super nice and clean.
Employees are helpful and nice. Would recommend.
Employees are helpful and nice. Would recommend.
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by Anthonymgarascia
May 25, 2025 -
Serra Ford Rochester Hills responded
Hello, thank you for leaving such a great review and high star rating. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Norman Shaya was very helpful with getting me into my new
truck. Was very professional and answered all questions I had. They were able to work with me to get best deal possible!
truck. Was very professional and answered all questions I had. They were able to work with me to get best deal possible!
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by Saba Saba
May 16, 2025 -
Serra Ford Rochester Hills responded
Saba, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!
It's a nice dealership.
The lady is very nice. She is trying to get me approved
The lady is very nice. She is trying to get me approved
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by barbietingzatl
Apr 21, 2025 -
Serra Ford Rochester Hills responded
Hi, we are happy we could make your experience a positive one! If there is anything else we can do to assist you, please let us know! Take care!
Great service from Norman and Emily as well as Alex the
finance guy. Would not hesitate to purchase another vehicle from this dealership and they are an hour from us so that is saying a lot.
finance guy. Would not hesitate to purchase another vehicle from this dealership and they are an hour from us so that is saying a lot.
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by Tbnowak5
Other Employees Tagged:
Alex
Mar 26, 2025 -
Serra Ford Rochester Hills responded
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If there is anything else we can do to assist you, please let us know! Take care!
Do a great job of getting in and out of dealership when
purchase new vehicle.
purchase new vehicle.
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by Bucknut
ALL my needs were met the sale person was very helpful
and courteous and knowledgeable and well prepared
and courteous and knowledgeable and well prepared
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by guadagnino
Jul 11, 2024 -
Serra Ford Rochester Hills responded
Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!
Great service and dealership!
Friendly and helpful sales people. Looking forward to working with them again.
Friendly and helpful sales people. Looking forward to working with them again.
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by amesr
Jun 29, 2024 -
Serra Ford Rochester Hills responded
Hi, thank you for leaving such a great review and high star rating. Please let us know if there is ever anything else we can do for you! Safe travels!
They found the car I wanted and did a dealer trade for it
in one day. Completing the purchase paperwork was fast and easy. My sales person, Norman, was very helpful and he even drove my proof of onsurance to
in one day. Completing the purchase paperwork was fast and easy. My sales person, Norman, was very helpful and he even drove my proof of onsurance to my house when I accidentally left it behind. This dealership is very efficient.
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by Mustang #2
Oct 12, 2023 -
Serra Ford Rochester Hills responded
Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Serra Ford Rochester Hills, we value our customers and we look forward to seeing you on your next visit. Take care!