Norman Vassell | Page 22

As always, Norman and the service team at Tampa Bay Toyota were excellent. They were courteous, professional and prompt. Toyota were excellent. They were courteous, professional and prompt. More

by tmk.dawg Verified Customer Verified Customer

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No responses to my concerns pertaining to my issues, still no response after three weeks still no response after three weeks More

by RAFAELROSARIO41 Verified Customer Verified Customer

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He has great customer service He’s willing to negotiate the price He has a great track record Every time as a service provider he has superior customer service Has my best interest at heart the price He has a great track record Every time as a service provider he has superior customer service Has my best interest at heart More

by PHILIPTUCK Verified Customer Verified Customer

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I have worked with Jarod Thorman in the past and he is no longer in the service department but he introduced me to Norman and I was taken care of properly with the necessary attention. longer in the service department but he introduced me to Norman and I was taken care of properly with the necessary attention. More

by roths3 Verified Customer Verified Customer

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Excellent service Norman! Truly exceptional as always. Much thanks to you, Jose and the rest of the team! Truly exceptional as always. Much thanks to you, Jose and the rest of the team! More

by eschwetzke Verified Customer Verified Customer

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I'm so sick at heart to know that after going to Toyota of Tampa Bay for 5 consecutive years, I'm still receiving the same lousy service from the mechanics. The mechanics have continuously neglect to check of Tampa Bay for 5 consecutive years, I'm still receiving the same lousy service from the mechanics. The mechanics have continuously neglect to check the work they're supposed to do with the vehicles. From day one, it has always been some bad experience with them simply because they failed to complete or follow-up on the job they worked on. With my last visit on Oct 6th, along with the scheduled oil change, I had request for my windshield wipers to be changed. After inspecting my vehicle when I got it back I discovered one broken wiper installed and the 2nd one was missing from the windshield. I popped the hood only to discover the missing wiper under the hood by the engine. I then walked to show my service rep, how the mechanic installed a broken wiper and the 2nd wiper inside the hood of the car leaving the wiper bar without its wiper. Such practice should be unacceptable and not tolerated by their supervisor. I can only imaging the additional damages that could have been caused and my safety if I'd had driven off without taking initiative to inspect the vehicle before driving out. The ONLY reason why I continue to go to Toyota of Tampa Bay is because of the excellent customer service I get from Norman in service, Jarod and Dillon from the sales. If it were not not because of the quality service of the 3, I would never step foot there or recommend Toyota of Tampa Bay to anyone. More

by maximus11220 Verified Customer Verified Customer

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Norman is a great advisor. He is one reason I keep returning to Toyota of Tampa Bay. He gives me the personal touch. He remembered the Toyota Sienna he maintained for several y He is one reason I keep returning to Toyota of Tampa Bay. He gives me the personal touch. He remembered the Toyota Sienna he maintained for several years, which I sold recently for lack of use. I did find two issues: (1) I liked the customer lounge on the second floor as a quiet place to work, it is now taken away; (2) the power outlets below the seats in the waiting area did not work. I had to plug into the wall across from my seat. It would be nice if the power outlets under the sofa seats worked so I could power my laptop. Thanks Manish More

by MAGRAWAL Verified Customer Verified Customer

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Norman was/is fantastic, he has great communication skills, hes honest and thorough with the details.. He delivered exactly as promised. skills, hes honest and thorough with the details.. He delivered exactly as promised. More

by rbarreto0 Verified Customer Verified Customer

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Norman Vassell is absolutely amazing! !! Increase his salary!!! He's the best employee you have!!! !! Increase his salary!!! He's the best employee you have!!! More

by JMuhl Verified Customer Verified Customer

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Exceptional Service! Norman is professional and thorough in explaining each maintenance step. He is highly knowledgeable and exceeds expectation in customer integrity. Norman is professional and thorough in explaining each maintenance step. He is highly knowledgeable and exceeds expectation in customer integrity. Norman is valued and appreciated for his dedication in customer service. More

by KIANTI.MONROE Verified Customer Verified Customer

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