Norris Burns

Shout out to Norris. He was professional, communicated well and ensured that i know the process He was professional, communicated well and ensured that i know the process More

by SAOGUMBS96 Verified Customer Verified Customer

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The best ever would always go back to them because they are the freaking best are the freaking best More

by philiptran918 Verified Customer Verified Customer

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Overall great service, great customer service, timeliness, great experience. Representative handling my experience did an outstanding job timeliness, great experience. Representative handling my experience did an outstanding job More

by LAVALAIS.EMILY78 Verified Customer Verified Customer

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Worst service I have ever received from Kia, or any other dealership. We purchased my Kia Sportage last year at a different Kia Dealer and paid for the maintenance service plan. Upon making my appointment at dealership. We purchased my Kia Sportage last year at a different Kia Dealer and paid for the maintenance service plan. Upon making my appointment at this specific location in kennesaw- I confirmed over the phone that my vehicle was under warranty and would not have to pay. While checking out I was asked to pay $120, because I “should have mentioned the warranty to him before the service”. We have 3 brand new vehicles that get serviced as they are supposed to and have never had to provide proof that they’re under warranty. It’s always been looked up through the vin number of the vehicle. I asked how long it would take for them to verify that I paid for the maintenance plan, and the response I got was “well it’s a long process and I’m going to lunch, so you’d have to hang tight for about another hour and a half and most of the time the dealer you bought the vehicle from won’t want to pay for the service”. After waiting an hour for the service I wasn’t going to wait an hour an a half for him to go to lunch, as I had my 8 week old baby with me. I was left with no choice but to pay the money to get my car back. Not only was the answer I received unprofessional, but I wasted money I should have never had to. I called the Kia dealership I purchased the vehicle from and was told they didn’t understand why I had to pay for the service. I also called the Kia in Cartersville and was told my next service is under warranty. Unfortunately, my fiancé and I wanted to purchase a Telluride from this Kennesaw location, but the service we received today completely made us change our mind. I have called twice to speak to a manager with no luck. I would not recommend. More

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Norris did a great job at getting me checked in, serviced and out the door. Thank you sir, as a business owner I have limited time so I appreciate that. I’ve been coming here since March 2023 when I purchase and out the door. Thank you sir, as a business owner I have limited time so I appreciate that. I’ve been coming here since March 2023 when I purchased my Kia Sorento and by far the best experience with Norris so far. Thank you again because I have left in the past feeling unheard and provided with subpar service. Norris made me want to keep coming back. More

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They put on an invoice that I stated a price I paid to have something fixed. I never told them how much it cost. They falsified the invoice and would not fix. Asked to speak with a manager was told I w have something fixed. I never told them how much it cost. They falsified the invoice and would not fix. Asked to speak with a manager was told I would need to contact him on Monday. No one there can talk to me. Can't say poor customer service since I got no customer service. More

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Where is the negative star button? One star isn’t even accurate. The absolute worst service department. Customer service is definitely not a priority at this place. They never answer t One star isn’t even accurate. The absolute worst service department. Customer service is definitely not a priority at this place. They never answer the phone and they have no regard for taking care of the customer. No sense of an urgency when it comes to getting things done they drag their feet. They lack communication with the customer and never keep you updated on the status of your car. If you don’t stay on them your car will sit on the lot because they could care less about how long they take to get your car back to you. Stay far away from this place. I don’t even know why they are still in business honestly. Even the general manager doesn’t care about how poorly this facility is ran. That should tell you all you need to know. More

by Kia Verified Customer Verified Customer

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Thank you to the KIA service department for being concerned with my 2023 KIA Sorento. concerned with my 2023 KIA Sorento. More

by KIMMORGAN718 Verified Customer Verified Customer

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Service was bad. Lack of communication. Zero confidence in mechanic. Even less in service manager. Lack of communication. Zero confidence in mechanic. Even less in service manager. More

by GOINGFORGOLD7 Verified Customer Verified Customer

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Yall did a good job thanks so much! Great service and great people! Treated me and my pet well! Great service and great people! Treated me and my pet well! More

by TAYANA H Verified Customer Verified Customer

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