Octavein Johnson | Page 2

First experience with Hyundai was Not a Happy One! ! This place does not honor there own policy. First of all, none of the sales associate’s knew there own Hyundai assurance policy that clearly states ! This place does not honor there own policy. First of all, none of the sales associate’s knew there own Hyundai assurance policy that clearly states (3 day return policy) on there website. My first experience with Hyundai in Highland Indiana was very unpleasant and the lady that does the numbers and finance part was not helpful. On the second day of the 3 day return policy that is suppose to be in place, I came in to see if I could exchange my 2023 Tucson se for 2023 Tucson sel but they did not have the grey interior for my price point so I left and went home. On the third day of there supposedly 3 day policy I saw that they had a SEL trim available (vin number 5NMJBCAEOPH263948) online. I went in and LAURIE KARLEK in the office that approves loans from banks turned me around and told me she could not help. I was so hurt and now stuck with a vehicle I truly don’t want. Your experience is suppose to be a happy one because of the type of purchase that is being made but it was not. Laurie told me the vehicle was not available but I pulled her card and called (800) 633-5151 which is Hyundai Care and they told me it was available for purchase. She was just trying to get rid of me so they would not have to do there job which is exchange vehicles Pray something can be done of this matter to make my Hyundai experience better. 5/16/23 -Lamar More

by Lamar-2100 Verified Customer Verified Customer

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Octavein is the true definition of what I want car specialist to be. Patient, understanding, listened to my concerns and did everything possible to get me what I needed. There is no hesitation in me specialist to be. Patient, understanding, listened to my concerns and did everything possible to get me what I needed. There is no hesitation in me if I ever needed to buy a car again, I know exactly who to do business with! Amazing atmosphere overall! More

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Octavein was knowledgable, polite, respectful, and very easy to work with. He didn't push us to make a purchase, but instead patiently answered our questions and concerns. Octavein made our car buying exp easy to work with. He didn't push us to make a purchase, but instead patiently answered our questions and concerns. Octavein made our car buying experience the most pleasant we have ever had! As far as the dealership, the showroom was well maintained, clean and well staffed. I have not experienced the service department as of yet. More

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Pleasant, comfortably, and knowledgeable. Octavein did an exceptional job helping me with the purchase. Thank you Octavein did an exceptional job helping me with the purchase. Thank you More

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Octavein was very friendly. He was so helpful from the time we entered the dealership. He was so helpful from the time we entered the dealership. More

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They were very helpful with finding me a vehicle that fit my needs and that was affordable for my budget. They did all they could to find me the best deal and make my first car loan experience hassle free. O my needs and that was affordable for my budget. They did all they could to find me the best deal and make my first car loan experience hassle free. Octave I stayed late at work to help me find the perfect car for me. He went above and beyond. More

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The dealership was a pleasant experience. It was clean and organized and we did not feel pressured into anything. They were also very willing to work with our situation to purchase a vehicle It was clean and organized and we did not feel pressured into anything. They were also very willing to work with our situation to purchase a vehicle More

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Smooth process from start to finish. Octavein was courteous and very informative. Customer service oriented and very knowledgeable. Octavein was courteous and very informative. Customer service oriented and very knowledgeable. More

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This dealership has great product. Great employees and very welcoming. Like the excellent new buildings Great employees and very welcoming. Like the excellent new buildings More

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Octavien was absolutely wonderful! !! He understood exactly what we needed and were looking for!! He made us feel comfortable with our purchase and explained everything honestly. This h !! He understood exactly what we needed and were looking for!! He made us feel comfortable with our purchase and explained everything honestly. This has been the best car buying experience! More

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