Olga Espinosa | Page 8

Everything was great and I would highly recommend both of them to anyone shopping for a car. them to anyone shopping for a car. More

by ASHLEY.Hamilton Verified Customer Verified Customer

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Great Experience with our purchase. Troy was great, prices are clear,no hidden fees which is great! We are very happy with our Mac Haik experience! Troy was great, prices are clear,no hidden fees which is great! We are very happy with our Mac Haik experience! More

by SAVVAS.SIDIROPOULOS72 Verified Customer Verified Customer

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Colin make the selection and purchasing process easy. I got the vehicle that i wanted. I got the vehicle that i wanted. More

by BEACHNUT3430 Verified Customer Verified Customer

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I cannot say enough good things about our experience. Johnny was so helpful and efficient. Also shoutout to Doc L. for seeing me fill up my water bottle and offering me ice on the insanely hot day. Johnny was so helpful and efficient. Also shoutout to Doc L. for seeing me fill up my water bottle and offering me ice on the insanely hot day. Olga was also great and answered all of our questions without any hesitation. Thank you to the entire team! More

by ASHLEY.Hamilton Verified Customer Verified Customer

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This purchase had me fly to Austin, MAC Haik arranged all my transportation to the dealership. All paperwork was ready when I arrived, my Bronco was super clean. EVERYONE I interacted with was amazing! Th my transportation to the dealership. All paperwork was ready when I arrived, my Bronco was super clean. EVERYONE I interacted with was amazing! Thanks to ALL More

by arinhargett Verified Customer Verified Customer

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Everyone was very helpful, and was willing to work with me on making a deal happen. Suoer smooth and easy process compared to other dealers. me on making a deal happen. Suoer smooth and easy process compared to other dealers. More

by RAFMOGOLLAN Verified Customer Verified Customer

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Great experience with Mac Haik Ford Lincoln in Georgetown! There was no pressure at any stage and everyone we spoke with was friendly and professional. Also, everything was efficient, and we spent Georgetown! There was no pressure at any stage and everyone we spoke with was friendly and professional. Also, everything was efficient, and we spent little time just waiting around! Highly recommend! More

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Had a great experience, was thankful for the expertise and guidance in buying my first EV! and guidance in buying my first EV! More

by JOANNA.GARCIA Verified Customer Verified Customer

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Not much to write about. I looked a long time to find a Platinum trim level 2025 Explorer. On the morning of the day when I was going to pick up a New Honda Pilot, I received I looked a long time to find a Platinum trim level 2025 Explorer. On the morning of the day when I was going to pick up a New Honda Pilot, I received an email from from Ford informing me that Mac Haik Ford had just received a new 2025 Ford Explorer with the Platinum trim Ievel that we had been looking for. I phoned the dealership and they told me that there was no such vehicle available. They didn’t know what vehicle I was referring to. I told the Sales guy that I could provide him with the VIN. After searching their system for the vehicle they were convinced that they did not have this Explorer in inventory. I was really disappointed. As a result I told them that since I was going to pick up a new Honda Pilot that afternoon around four PM that they had enough time to still make a sale if they could find the vehicle. I received a callback from the Sales guy, Gerardo who said he had good news. He informed me that they had a Sales associate that had some time and he was put to the task of walking their lot trying to find the vehicle in question. Jesse, the Salesman Associate who was the first guy we talked to about an Explorer, found the vehicle. It had, miraculously, been delivered to the dealership that morning with another vehicle and these two cars were just being off-loaded from the transport vehicle. To make a long story short, I was able to negotiate a deal and we bought our new 2025 Platinum Explorer that afternoon and I canceled the Honda Pilot. As far as the good news that was pretty much the end of that. Suffice to say, if I had not looked at my emails first thing in the morning, which I rarely do, someone else would be driving this vehicle. Since this was the end of the day, we were barely able to get all of the things (like getting paperwork done, cleaning the vehicle, title transfers, licensing, writing the check, etc.) completed that needed to get done. More than a month later, we still don’t have our plates or stickers. When we were finally completed we were extremely concerned about an approaching storm that had a history of dropping large hail. Fortunately we were able to get the vehicle into our garage at exactly the same time as the 2”- 3” hail started to fall. That made us more than a little uncomfortable. The fact that the dealership took so long to complete all the after-sale items, I couldn’t believe that we were not treated better. To top this initial experience off, as we were “learning about Ford Pass” on our own, I discovered a serious quality/safety issue. The air pressure in the tires of this SUV were supposed to be 33 psi. The tires were inflated to 55-57 psi. I was told that to get a good seal on the tire beads, that some tires need to initially be set to the maximum pressure. Maximum inflation molded into the Pirelli Scorpion tires is 50 psi. Nothing was ever done about this condition when it was brought to the dealer’s attention. I received no feedback. I thought that was the idea for these surveys. More

by DWHIGG Verified Customer Verified Customer

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great very easy, quick and professional . . do not want to add more to the review . do not want to add more to the review More

by JBWILSON141 Verified Customer Verified Customer

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