Olga Kuznetsova | Page 2

This is the third car I‘ve leased. Olga and John very helpful. Great deal. Olga and John very helpful. Great deal. More

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I highly recommend Ms. Olga Kuznetsova to any car buyer who values competence over superfluous salesmanship. Olga’s knowledge, diligence, and sound judgment put her in a di Olga Kuznetsova to any car buyer who values competence over superfluous salesmanship. Olga’s knowledge, diligence, and sound judgment put her in a different league in my opinion and determined my superb consumer experience at the Fitzgerald Toyota dealership. Olga did an exceptional job helping me define my need for a Toyota SUV. My preconceived list of options included the Highlander and RAV4. I rejected the former on account of its inordinately large size. I did not like the latter because of its boxy exterior design. As a result, I was at the point of buying a Lexus NX350h. Olga called after her dealership already had given up on me (wishing me good luck with Lexus) and urged me to come over to look at a new and different car before closing the deal on NX350h. I agreed and a few hours later drove off in my new Toyota Venza hybrid, the SUV of sleek exterior design, beautiful grey-blue color, elegant interior, and the functionality that largely if not completely matches that of Lexus NX350h. This last minute change of direction on my part was enabled by Olga’s communicative, technical, and organizational skills as well as her sincere willingness to help. Particularly, she is a no-pressure communicator with competent judgment, matter-of-factly style, patience to hear out and ability to understand the customer. I was impressed by Olga’s familiarity with the car design. Responding to my question, she opened the hood and unclipped a couple of cover panels to show me the innovative way of jump-starting the car through the fuse panel. She was equally competent in guiding me through the multi-step process of bringing the car on line with my iPhone to enable the CarPlay and Toyota-based connectivity. Last but not least, Olga’s organizational skills saved me time and money. In dialogue with the management she straightened out the trade-in price. She quickly found a mechanic to adjust the tire pressure in all the four wheels to the required PSI. She went with me to the nearby Toyota Service Center to arrange for the removal of the redundant roof rack. Based on my experience, I’d conclude that any educated car shopper would be delighted to meet and work with Olga. More

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A pleasure to visit Gaithersburg Fitzgerald Toyota once more for our third car purchased at your location. Olga Kuznetsova has been our sales representative for the last two purchases. We are extremely gra more for our third car purchased at your location. Olga Kuznetsova has been our sales representative for the last two purchases. We are extremely grateful not just for her expertise and knowledge and patient explanation, but also for the kindness and professionalism she has treated us throughout this sometimes difficult process. We thank her for the help offered on both occasions. Thanks to you all for an excellent experience. Gideon and Dolores More

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It is my pleasure to leave this review for Olga Kuznetsova and Chris Ogene. I had the privilege to meet and work with Olga about 2 years ago when I traded in my 2013 4Runner for a 2022 Tacoma 4x4 D Kuznetsova and Chris Ogene. I had the privilege to meet and work with Olga about 2 years ago when I traded in my 2013 4Runner for a 2022 Tacoma 4x4 Double Cab. She was wonderful to work with and her attention to detail and knowledge was very impressive. I returned to the dealership on 10 Oct 2023 looking to trade in the Tacoma for a 2019 Tundra. I had the pleasure to get reacquainted with Olga and also meet Chris Ogene. Wow! What a dynamic duo! Chris and Olga are a real team and use the corporate best practice of " Second Team". They are each other's Second Team and as a result they both work to fulfill and exceed customer expectations. I have purchased many cars over the years (mostly Toyotas) and have never seen this type of management style deployed before. Working with Chris was outstanding. His attention to detail was excellent and he was on top of everything from the trade in process, thru the purchase and final delivery, he was there every step of the way. He was also there to support after market add-ons, contract close out, service support and a body work estimate. Fitzgerald Toyota of Gaithersburg is indeed fortunate to have have two outstanding Product Specialists in Olga and Chris that have represented their firm well and have provided me an outstanding customer experience! Thank you...... More

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Rachel was very welcoming and was able to get me in the ride I wanted! Thank you! ride I wanted! Thank you! More

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I already left a review on Google 3 years ago, but today when I came in, unexpectedly, I saw my sales woman Olga Kuznetsova. To my amazement she immediately came to see how I was and if there was anythi when I came in, unexpectedly, I saw my sales woman Olga Kuznetsova. To my amazement she immediately came to see how I was and if there was anything wrong. I told her what I was going through with the car I purchased from her 3 years ago. Can you believe she still served me with such grace and a spirit of excellence as if I was purchasing from her now?! It’s rare that you get a sales person that cares after the sale, let alone 3 years after the sale! Many times people will promise the world and under deliver when trying to get you to buy, but not Olga. She is true to her word and really cares about her customers. I wish everyone was like you Olga! I am not in the market to buy right now or else I would buy from you AGAIN, and AGAIN. So this review is just to show my appreciation and hope that others can see and ask for you, because I know they will be asking for the best person to help them buy their next vehicle. :) Please everyone when you go to Fitzgerald Toyota ask for Olga! I think she can sell at any Fitzgerald location but you can find her at the Toyota and go from there. You won’t be disappointed! More

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